Best Telephone Answering Services
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Basingstoke and Deane District
We found 5 Telephone Answering Services
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Highest rated Telephone Answering Services in
Basingstoke and Deane District
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8:30 AM - 17:30 PMOfficeFront+44 20 7127 0660OfficeFront is a company based in England that offers a variety of services including virtual office rentals, telephone answering services, visa and passport offices, IT and e-commerce, telecommunications, and public sector and society solutions. They are located in Hampshire IBC Eastlands II, London Rd, Basingstoke RG21 4AW, United Kingdom.See more
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8:00 AM - 20:00 PMAngel Call Handling+44 1264 568430Angel Call Handling is a UK-based company that specializes in telephone answering services and telecommunications. They also offer Bpo Placement Agencies services and cater to IT & E-Commerce businesses. With a focus on providing exceptional customer service, Angel Call Handling is dedicated to helping businesses improve their communication with clients and customers.See more
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Itchen Valley Admin+44 1962 733797Itchen Valley Admin provides a range of business administration services, including telephone answering, transcription, and typing services. They specialize in working with city administrations and the public sector, as well as providing support for jobs and education. With expertise in telecommunications and IT & E-Commerce, Itchen Valley Admin is equipped to handle a variety of administrative tasks for their clients.See more
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9:00 AM - 17:30 PMReceptionHQ UK+44 845 527 5885ReceptionHQ UK is a leading provider of telephone answering services and telecommunications solutions in England. With a commitment to exceptional customer service, ReceptionHQ UK offers a range of services to help businesses manage their communications effectively. From call answering and message taking to virtual receptionist services, ReceptionHQ UK has the expertise and technology to meet the needs of businesses of all sizes.See more
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Open 24 hours AM - PMVerbatim Telephone Answering Service+44 1635 576070Verbatim Telephone Answering Service is a leading provider of telephone answering services in the United Kingdom. Based in Thatcham, the company offers a range of telecommunications solutions to businesses of all sizes. With a commitment to delivering exceptional customer service, Verbatim Telephone Answering Service helps clients to improve their communication and enhance their professional image.See more
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About Telephone Answering Services
Definition of Telephone Answering Services
Telephone answering services are professional services that provide businesses with the ability to have their incoming phone calls answered by a trained operator or receptionist, rather than relying on an automated message. The operator can take messages, answer basic questions, and handle inquiries on behalf of the business.Benefits of using Telephone Answering Services
Using telephone answering services can provide businesses with several benefits, including improved customer service, increased productivity and efficiency, and a more professional image. By having a dedicated receptionist to answer calls, businesses can ensure that callers receive a quick and professional response, which can improve customer satisfaction and loyalty. Additionally, businesses can save time and resources by outsourcing their call answering, allowing them to focus on other important tasks.Types of Telephone Answering Services available
There are several types of telephone answering services available, including live answering services, virtual receptionist services, and automated answering services. Live answering services provide businesses with a real-time operator to answer calls, while virtual receptionist services provide a designated receptionist to handle calls remotely. Automated answering services use pre-recorded messages and prompts to handle calls.How Telephone Answering Services work
When a call comes through, the telephone answering service operator will answer the phone on behalf of the business and handle the call according to the instructions provided. This can include taking messages, answering basic questions, transferring calls, or providing information about the business. The operator may also use specific software or programs to log and manage calls.Costs associated with Telephone Answering Services
The cost of telephone answering services can vary based on several factors, including the type of service, the number of calls received, and the level of support needed. Some telephone answering services may charge a flat fee per month, while others may charge per call or per minute. It's important for businesses to compare prices and services from different providers to find the best fit for their needs and budget.Factors to consider when choosing a Telephone Answering Service provider
When choosing a telephone answering service provider, businesses should consider several factors, including the level of experience and training of the operators, the quality of the technology used, and the availability of customisation options. It's also important to consider the pricing structure and the level of customer support provided by the provider.Common features of Telephone Answering Services
Common features of telephone answering services include call forwarding, message taking and delivery, appointment scheduling, and live operator support. Some services may also provide custom greetings, call screening, and other features depending on the needs of the business.How Telephone Answering Services can improve customer satisfaction
Telephone answering services can improve customer satisfaction by providing a prompt and professional response to callers. By having a dedicated operator to handle calls, businesses can ensure that callers receive a personalised experience and feel valued. Additionally, operators can provide accurate information and assist with tasks such as appointment scheduling, which can make things easier for customers.Examples of industries that use Telephone Answering Services
Telephone answering services are used by a variety of industries, including healthcare, legal services, real estate, and e-commerce. Any business that relies on phone communication may benefit from using a telephone answering service to handle their incoming calls and provide a more efficient and professional experience to their customers.Future trends in Telephone Answering Services and telecommunications industry
In the future, telephone answering services are likely to continue evolving to incorporate more advanced technologies such as artificial intelligence and chatbots. Additionally, there may be a greater focus on personalised experiences and customisation options to meet the specific needs of each business. As the telecommunications industry continues to evolve, businesses may also have access to more advanced tools and analytics to track and improve their call handling processes.
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