Verbatim Telephone Answering Service
Verbatim Telephone Answering Service is a leading provider of telephone answering services in the United Kingdom. Based in Thatcham, the company offers a range of telecommunications solutions to businesses of all sizes. With a commitment to delivering exceptional customer service, Verbatim Telephone Answering Service helps clients to improve their communication and enhance their professional image.
Introduction to Verbatim Telephone Answering Service
Verbatim Telephone Answering Service is a telecommunications company based in Thatcham, England. The company was established with the aim of providing efficient and reliable telephone answering services to businesses of all sizes. Verbatim stands out from other companies in the industry due to their commitment to accuracy and attention to detail.Services & Products
Verbatim Telephone Answering Service offers a variety of services to its customers, including call answering, message taking, appointment scheduling, and virtual receptionist services. The company also provides customized solutions to meet the unique needs of individual businesses.Location
Verbatim Telephone Answering Service is located in Venture West, Greenham Business Park, Newbury, Thatcham RG19 6HX, United Kingdom. The area is home to a range of businesses, including both small and large enterprises. Customers can expect a vibrant and bustling atmosphere in the area. The closest public transportation options are the Newbury Racecourse Train Station (2.6 miles), the Newbury Bus Station (3.5 miles), and the Thatcham Train Station (4.3 miles).Benefits
Verbatim Telephone Answering Service offers numerous benefits to its customers, including 24/7 availability, personalized service, and a team of highly-trained professionals who are dedicated to providing exceptional customer service. The company's commitment to accuracy and attention to detail ensures that customers receive the highest level of service possible.Good to Know
Customers should be aware that Verbatim Telephone Answering Service is committed to protecting the privacy and confidentiality of its clients. The company adheres to strict privacy policies and takes all necessary measures to ensure that sensitive information is kept secure.Reviews
Customers have praised Verbatim Telephone Answering Service for their professionalism, attention to detail, and exceptional customer service. Many have noted that the company's services have helped to streamline their operations and improve their overall efficiency.Amenities
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24-7 availability -
live answering
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call transferring
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voicemail services
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call screening
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appointment scheduling
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call recording
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online account management
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on-call support
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customized greeting
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fax services
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text messaging
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call conferencing
FAQ
What type of call answering services do you offer?
We offer a variety of call answering services, including virtual receptionist, message taking, appointment scheduling, and call forwarding. We can customize our services to fit your specific needs.How many call agents do you have and are they trained specifically for my company needs?
We have a team of highly trained call agents who are experienced in providing excellent customer service. Our agents are trained to handle calls for a wide range of industries, and we can provide specialized training to ensure they meet your company's specific needs.Can you customize your services to fit my company's specific requirements?
Yes, we can customize our services to fit your company's specific requirements. We understand that every business is unique, and we will work with you to create a customized solution that meets your needs.How quickly can you answer my calls and what are the hours of operation?
We answer calls promptly, and our average answer time is less than 20 seconds. Our call center is open 24/7, 365 days a year, so we can answer your calls anytime, day or night.How do you ensure the security and confidentiality of my callers' information?
We take the security and confidentiality of your callers' information very seriously. We have strict security measures in place to protect the information we handle, and our call agents are trained to follow best practices for data protection. We are also fully GDPR compliant and adhere to all relevant data protection regulations.Reviews
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David Marcussen
Verbatim have been looking after answering our business telephone now for over 20 years. They are the first point of contact on our phone service and have been A++ for the entire time we have been working with them. I recommend them without reservation at all levels. Well done Team Verbatim and thank you for all you do for us.
28-02-2023
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Kieran Weisberg
I have tried to cancel the service on a number of occasions as the costs sky rocketed (to over £30 per short call). 5 months later I still continue to receive invoices. It feels as though it is not a customer focused service but a fraudulent service that behave like all the big companies in making it difficult and expensive to leave. I have given them multiple opportunities to correct the situation, but there is a high level of staff turnover and rarely get to speak to the right person. BE WARNED.
30-05-2022
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Kieran Weisberg
30-05-2022
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phil sellick
30-05-2022
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Alex Porter
We use this service - happy with it and better value than Moneypenny.
30-05-2021
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Paul Sampson
We are a specialist florist and strive for perfection and look for suppliers with similar aims. Verbatim has been an integral part of our customer service team for three years and I am not sure how we would manage wih out them now. Having an efficient phone answering service allows us increase our productivity, as when the florists are busy they find it very distracting to answer phones and design/make up high quality arrangements at the same time. They receive immediate emails from Verbatim of messages taken and can prioritise their tasks during the day. The message emails are an accurate trail and they become part of our order taking system. This so much more efficient than taking written messages over the phone in a busy and noisy shop environment. Our customers are quite used to Verbatim answering their calls and know they get a call back from us at the appropriate time. Many thanks to Nick and his team for improving our productivity and customer service whilest reducing the stress during hectic periods. We would have no hesitation in recommending Nick and regard verbatim costs as excellent value. Paul Sampson Director 22 January 2019
30-05-2019
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Natasha Conway
Verbatim pride themselves on amazing service to not only their customers but the customers of their customers - a 5* service from Graham and the team.
30-05-2019
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Jason Lloyd
An amazing service and a great bunch of friendly people to work with. We started using Verbatim a few years ago and haven't looked back since. As we've grown as a company it has been reassuring having Verbatim there taking our calls, ensuring we're not missing anything important and being there when we need them.
30-05-2019
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Michael Sheperia
We have been working with Verbatim for 16 years now. We have a great relationship with the receptionists, our extremely reliable and helpful account manager Olivia, the accounts team and the ops team. They feel like an extension of our business that we can’t be without. Thank you for all you do Verbatim! We highly recommend their services to any business who want a long-term call answering solution and partnership.
30-05-2019
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mark arrowsmith
In many many years of using this fab answering service we have never had a single complaint about the way the call was handled. Furthermore, we probably make at least 5 or 6 mirror sales every month that we would not otherwise have secured - so its a total no brainer for us! What opportunity did you lose last month? Call them now and never miss a call again!
30-05-2019
