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10:00 AM - 18:00 PMEbony & Ivory Music Shop & Music School+44 20 8200 5510Ebony & Ivory Music Shop & Music School is a reputable establishment located in London, England. They specialize in musical instrument repair services, particularly piano repair. The shop also offers a wide selection of sheet music and used musical instruments for sale. Customers can rely on their expertise in machinery and equipment to ensure the highest quality of repair services. Ebony & Ivory Music Shop & Music School is a go-to destination for all music enthusiasts and professionals alike.See more
Types of musical instruments repaired
Our musical instrument repair shop specializes in repairing a wide range of instruments such as guitars, basses, drums, pianos, brass and woodwind instruments, and even electronic instruments like synthesizers. We understand that each instrument requires unique skills and knowledge, and we have a team of experienced technicians who are proficient in fixing various types of instruments.
Quality of repairs and customer satisfaction
We prioritize quality of repairs, and our technicians go above and beyond to ensure that each instrument is repaired to the highest standard. We use top-quality replacement parts and accessories, and we take the time to thoroughly inspect and test each instrument before returning it to the customer. Customer satisfaction is also a top priority, and we always welcome feedback to improve our services.
Availability of replacement parts and accessories
We understand that finding replacement parts and accessories can be a challenge, especially for older or less common instruments. That's why we stock a wide range of parts and accessories for various instruments, and we also have partnerships with suppliers to quickly obtain any parts needed for repairs.
Level of expertise and experience of repair technicians
Our team of repair technicians have a wealth of experience and expertise in fixing various types of instruments. They are passionate about music and instruments, and are constantly updating their skills and knowledge to offer the best repair services possible.
Pricing for repairs and services
Our pricing for repairs and services is competitive and fair. We provide transparent quotes and our customers are informed of any additional costs before any work is carried out. We aim to provide affordable repair services without compromising on quality.
Turnaround time for repairs
We understand that customers want their instruments repaired as soon as possible. Our turnaround time for repairs is quick, and we always aim to return the instrument within a reasonable amount of time without compromising on quality. We also offer expedited services for urgent repairs.
Additional services offered, such as instrument rentals or sales
In addition to repairs, we also offer instrument rentals for customers who need a temporary replacement while their instrument is being repaired. We also sell instruments and accessories, and our staff are knowledgeable about products and can offer advice on selecting the right instrument for a customer's needs.
Reputation and reviews of the repair shop
We have a strong reputation for quality repairs and excellent customer service. Our customers are highly satisfied with our services and often leave positive reviews. We are committed to maintaining our reputation and continually improving our services.
Location and accessibility for customers
Our repair shop is conveniently located in a central location that is easily accessible by public transport or car. We have ample parking and our shop is wheelchair accessible. We prioritize the safety and comfort of our customers and adhere to all health and safety guidelines.
Customer service and communication throughout the repair process
We understand that customers want to be kept informed throughout the repair process. We provide regular updates to customers on the status of their instrument, and we are always available to answer any questions or address any concerns. We prioritize clear and timely communication to ensure that our customers are satisfied with our services.
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