Zapp
Zapp is a UK-based company that specializes in providing top-notch grocery delivery services to its customers. With a focus on convenience and quality, Zapp aims to make shopping easier and more accessible for everyone. Whether you're looking for fresh produce, pantry staples, or household essentials, Zapp has you covered. Their commitment to customer satisfaction and their extensive selection of products make them a top choice for anyone in need of reliable and efficient grocery delivery services.
Introduction to Zapp
Zapp is a British grocery delivery service that was founded in 2020. Its main purpose is to provide customers with a faster way to do their grocery shopping online. What makes Zapp unique is that it guarantees delivery in just ten minutes, which is significantly faster than other services in the same industry.Services & products
Zapp offers a wide range of products that customers can choose from. They have fresh produce, dairy products, meat, snacks, and drinks, among others. Customers can easily order their groceries through the Zapp app, and they will be delivered right to their doorstep in just ten minutes.Location
Zapp is located in London, specifically at 169 Great Portland St, London W1W 5PF, United Kingdom. The area is known for its trendy shops and restaurants, making it a popular destination for people who love to shop and eat. The nearest public transportation options are the Great Portland Street Station (0.2 miles away), Regent's Park Station (0.4 miles away), and Warren Street Station (0.4 miles away).Benefits
Customers should choose Zapp because of its fast and reliable service. With a guaranteed delivery time of just ten minutes, customers can get their groceries quickly and without any hassle. Zapp also has a wide range of products, so customers can easily find what they need.Good to know
Customers should be aware that Zapp only operates in certain areas in London, so they should check if their location is covered before placing an order.Reviews
Customers have been raving about Zapp's fast and efficient service. They appreciate the convenience of having their groceries delivered in just ten minutes and the wide selection of products available. Overall, customers are highly satisfied with Zapp's services.Amenities
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delivery -
online payment
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refunds
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express delivery
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subscription
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bulk ordering
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delivery tracking
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customer support
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contactless delivery
FAQ
What is your delivery fee and/or minimum order requirement?
Our delivery fee varies depending on the distance of the delivery address from our warehouse. Our minimum order requirement is £25.What is your delivery radius, and do you deliver to my area?
Our delivery radius covers most of London. To check if we deliver to your area, please enter your postcode on our website during checkout.What is the process for requesting substitutions or refunds for items that are out of stock or unavailable?
If an item is out of stock or unavailable, we will contact you to discuss potential substitutes or refunds. You can also make notes on your order of any specific instructions or preferences for substitutions.How do you ensure the freshness and quality of the groceries you deliver?
We work directly with local farmers and suppliers to ensure our groceries are fresh and of the highest quality. We also employ strict quality control measures to ensure that all items meet our standards before they are delivered.What are the available payment methods for grocery delivery, and is my payment information secure?
We accept all major credit and debit cards, as well as PayPal. We use secure payment processing systems to ensure that your payment information is always protected.Reviews
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Ben Johnson
Used Zapp twice. The first time my order was delivered to someone else. Now, the ETA was 20 mins. It’s been 1 hour and 20 mins and still no delivery. Zero customer service. Terrible company. Will stick to Gorillas in future.
28-03-2023
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Stanislav
Scam prices! Ridiculous, everything is simply 50% to 100% more expensive vs average prices in normal shops ...
28-03-2023
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Frank Flight
28-02-2023
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Carlotta Colkin
Failed to Deliver/ stole £80 worth of goods and refused to acknowledge despite having evidence. When reaching out to customer services straight after, they failed to get back to me and took 2 days to acknowledge a complaint.. appalling service. DO NOT USE.
28-02-2023
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Maddy Russell
The worst customer experience I’ve ever received.
28-02-2023
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Jason Wolfe
Abysmal customer service - order was marked as delivered when it wasn’t, the customer support agent on the chat lied and said it had been ‘left downstairs’ and then when queried on this the agent changed their mind and said the courier was on their way back with with order. The order never arrived and all they offered was £5 in credit. The worst delivery service like this in London.
28-01-2023
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Sabrina 231
Service was very appalling, I ordered some shopping from here. There was an issue with delivery and the driver was very unhelpful and rude. He could hardly speak English and when I asked him why he wasn’t able to deliver my items, he didn’t bother even trying to explain to me. He just said contact support. I’m very disappointed in the service and I haven’t been contacted by customer service or refunded.
28-12-2022
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Vladislava V
3 items were missing . 24 hours have passed and they did not even get back to resolve it . Terrible service never will order with them again
28-12-2022
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Vasavi Dabriwala
28-12-2022
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Diesel Patron
The worst customer service with unprofessional management ever.
28-11-2022
