YourCash Ltd

FAQ

Reviews

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  Jason Beems

  Do not use this company to supply you with a cash machine search google there are better and bigger companies that do a much much better job this is a small company that does not really care about their customers they dont service their machines and customers always complain on many occasions at my shop we have ended up in an argument and police had to be called all because of the issues with this company and stealing peoples money using the ATMs they supply. AVOID AT ALL COSTS

  30-12-2022
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  Heman Rasul

  Would have given 0 stars is possible. Avoid this company at all cost for your ATM supplier better to go with Paypoint or NoteMachine. From first day they installed their machine at my store it had issues with the dispenser. It took nearly a week for them to get it working but not fixed nearly a year down the line they have sent countless engineers and change unnecessary parts which did not fix the problem one day it was working then 2 days out of service and sometimes when it worked it did not dispense any cash and customers would start to complain to us that they have been charged and the atm did not dispense the cash. Last time i called them the operator wanted to go through some resetting of the machine as before which would take anything from 30 minutes to an hour on the phone and in front of the atm i declined his offer and wrote an email to head office explaining the issue and i would like everything in writing from now on and to cancel whatever contract i have with them or i will take them to court and ask for compensation i gave them 2 months notice to sort it out. After a few days i have received the termination notice. So i got rid of them and would go to paypoint. 👍

  30-12-2022
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  Shames-ul Haq

  I have a your cash ATM in my store, your cash rolled me onto another 5 year contract and the 2 days later put a charge on each withdrawal, your cash did not have the decency to notify me of a charge or any warning of me being rolled into another 5 year contract, because of your cash indecent and dishonest ways of handling my contract, my monthly transactions came down from 1800 per month to below 500 per mount and one can imagine how much business I lost Because of this, I have tried talking to them directly, I got my MP involved but your cash are so shameless, that they will stick to their initial contact. Absolutely disgusting company, would never recommend it to anyone.

  30-10-2022
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  Jack Skelton

  Would give zero stars if possible. Needed to urgently withdraw money in order to prove to my locked bank I still had my card. Was charged €37 euros in fees on a £200 withdrawal. Absolutely disgusting that this is legal. Will be petitioning my local shop to remove this atm immediately. Hate to think how someone struggling for money would feel if this happened to them.

  30-05-2022
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  Pauline Pilkington

  My employment

  30-05-2020
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  Christine K

  We withdrew money from a YourCash ATM in Wales in a recent holiday, and were charged an exchange rate of 1.27€ per £, although the present rate is about 1.15€. That made a total of 30€ for £240. How can they get away with charging so much more than elsewhere?

  30-05-2020
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  Ollie Dagois

  Marketing department needs replacing. Nicky and Nicola are unpleasant at best.

  30-05-2020
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  gary davis

  30-05-2019
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  Gary Gutteridge

  Good choices and prices. Staff friendly and helpful

  30-05-2019
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  Jane Lynch

  AVOID at all costs, my elderly aunt recently used their cash machine, she was given a receipt for her transaction saying she had been given £20, but no cash came out, but it did kindly deduct £200 from her account. She was told to contact her bank and it would be back in her account 24 hours later, it wasn’t! The bank told us the have to deal with numourous claims like this with this company. The manager of the store advised us it wasn’t due to there being no money in the machine and happens at least once a fortnight in his store! Please avoid and don’t find yourself in a situation like this. In response to the response below, we did contact yourselves direct and this review was written because we feel it was dealt with most unprofessional. The lady we spoke to, who called us back from a mobile number was extremely unhelpful, luckily my aunt had enough money in her bank that she could withdraw what she needed from her own bank but had this been someone with limited money in their account they would have been left out of pocket. I strongly advise anyone NOT to use these cash machines, they are most unhelpful when you contact them and are effectively ‘borrowing’ people’s money and then passing the buck.....would be interesting to know how much interest they make out of these ‘mishaps’. It is now with the financial ombudsman. Also when they call you back from a mobile it is an unrecorded call and becomes your word against theirs.

  30-05-2019