XO Chocolate
XO Chocolate is a company that specializes in chocolate cafes, restaurants, bars, and pubs. They are located in London, England, but their address is not disclosed. Their focus is on providing high-quality chocolate products and creating a welcoming atmosphere for their customers to enjoy. Whether you're looking for a sweet treat or a relaxing place to unwind, XO Chocolate has something for everyone.
Introduction to XO Chocolate
XO Chocolate is a small, family-owned business that was founded in London in 2018. The company's mission is to create high-quality, ethically-sourced chocolate products that are both delicious and sustainable. What sets XO Chocolate apart from other chocolate companies is their commitment to using only the finest ingredients and their dedication to supporting local farmers and communities.Services & products
XO Chocolate offers a wide range of chocolate products, including bars, truffles, and hot chocolate mixes. They also have a selection of chocolate-based drinks and desserts available at their cafe. All of their products are made with premium, organic ingredients and are free from artificial preservatives and additives.Location
XO Chocolate is located in the heart of London, just a short walk from the Wimbledon station. The area is known for its vibrant food scene, with plenty of cafes, restaurants, bars, and pubs to choose from. The closest public transportation options are the Wimbledon station (0.3 miles), the Wimbledon Park station (0.7 miles), and the South Wimbledon station (0.9 miles).Benefits
Customers should choose XO Chocolate because of their commitment to quality, sustainability, and ethical sourcing. Not only are their products delicious, but they are also made with care and consideration for the environment and the people who produce the ingredients.Good to know
Customers should be aware that XO Chocolate products are made in a facility that also processes nuts, so they may not be suitable for those with nut allergies.Reviews
Customers rave about XO Chocolate's delicious products and friendly, knowledgeable staff. Many reviewers also appreciate the company's commitment to sustainability and ethical sourcing. Overall, XO Chocolate has a reputation for being a top-notch chocolate company that truly cares about their customers and the planet.Amenities
-
gluten-free options -
vegan options
-
gift cards
-
desserts
FAQ
What type of chocolate do you use in your products?
At XO Chocolate, we use high-quality Belgian chocolate in all of our products. We believe that using the best ingredients results in the best taste experience for our customers.Do you have any vegan or gluten-free options available?
Yes, we offer a variety of vegan and gluten-free options for our customers. Our menu clearly labels which items are suitable for these dietary restrictions.Can you accommodate for large groups or events?
Yes, we can accommodate large groups or events at our location. Please contact us in advance to discuss your specific needs and we will do our best to accommodate you.Do you offer any specialty drinks or desserts?
Yes, we have a selection of specialty drinks and desserts available for our customers. Our menu includes items such as hot chocolate flights and chocolate fondue.What is your policy on customer allergies and dietary restrictions?
At XO Chocolate, we take allergies and dietary restrictions seriously. We clearly label our menu items and our staff is trained to handle these situations. If you have any concerns, please let us know and we will do our best to accommodate your needs.Reviews
-
Chocolate, Cheese & Wine Festival. London
21-05-2023
-
F Qulzam
I am deeply disappointed by the service I received from the XO store, owned by Robert. As a loyal customer of three years, I expected better from this establishment, but unfortunately, my recent experience has been nothing short of a nightmare. Firstly, the poor customer service I received from Robert was simply unacceptable. He was unresponsive to my questions and concerns, leaving me feeling frustrated and ignored. His attitude was rude and dismissive, showing a complete lack of professionalism and basic human decency. To make matters worse, when I ordered a box of BonBons for a special occasion, the delivery was delayed by a whopping nine days! This meant that the chocolates were no longer suitable for the event, which was extremely disappointing. I promptly filed a complaint with Robert's customer service team, but to my dismay, I received no response. Even after following up with an email requesting a refund, there was still no response from the store. It is utterly appalling that Robert took my money and failed to deliver the goods or provide a satisfactory resolution to my complaint. As a result, I have lost all faith in this establishment and will never return as a customer again. I urge anyone thinking of doing business with the XO store to think twice before handing over their hard-earned money to an owner who shows such disregard for their customers.
28-03-2023
-
Fiona
Love the chocolates! Love the coffee and croissants too! Great place, highly recommend it.
28-02-2023
-
Neil O
Nice service and gift boxes, chocolate was lovely just needed to be a bit stronger on the flavor for my personal taste.
28-02-2023
-
Chloe X
Avoid!!!!!! I ordered online nearly 2 weeks ago and spent over £40. The chocolates haven't been sent out! I contacted them on different platforms and have been ignored. Awaiting a refund...
28-02-2023
-
Tom Featherstone
Amazing coffee, chocolate, and staff. Definitely recommend!
28-02-2023
-
Paola Lopez
Cute coffee shop with amazing artisan chocolates
28-01-2023
-
Laura Velasquez
I've ordered a small box of alcohol free chocolates to be delivered to somebody as a "thank you" gift. And that's the end of goodness. I paid £10 for next day delivery, but I haven't been notified about my order being delivered until now. I'm very dissappointed. I was really hoping for this to be good, but there's no customer service whatsoever, nobody contacted me even after I chased the situation with an email. I will not buy again from XO Chocolates, I would love to know if the chocolates have arrived, if not, I think it's not too much to ask for a full refund. 🤷🏻♀️ UPDATE: I've never heard back from them nor was I refunded the ridiculous next day delivery charge. Think twice, there is plenty of other places.
28-01-2023
-
Liyana Rose
28-12-2022
-
Matt Ashbolt
28-12-2022
