Helplines

Worldpay - London

Worldpay London is a leading payment processing company based in London, England. With a focus on providing top-notch helplines and services to the public sector and society, Worldpay London is committed to delivering innovative solutions that meet the needs of its clients.

Introduction to Worldpay London

Worldpay London is a global payment technology company located in London, England. The company was founded in 1989 and has since grown to become one of the world's leading payment processing companies. Worldpay London's purpose is to provide payment solutions that enable businesses to grow and thrive in an ever-changing digital world. The company prides itself on innovation, security, and reliability, distinguishing itself from competitors in the industry.

Services & products

Worldpay London offers a range of payment solutions and products including point-of-sale systems, online payment gateways, and mobile payment options. The company caters to a variety of businesses, from small startups to large corporations and covers multiple industries including retail, hospitality, healthcare, and public sector & society.

Location

Worldpay London is located in the heart of the city, at 25 Walbrook, London EC4N 8AF, United Kingdom. The area is known for its bustling financial district, home to many banks, law firms, and other financial services companies. The location is easily accessible by public transportation with the closest options being Bank (0.2 miles), Cannon Street (0.2 miles), and Mansion House (0.2 miles) stations.

Benefits

Worldpay London offers numerous benefits to its customers, including fast and secure payment processing, access to a range of payment solutions and products, and excellent customer support. The company also provides helplines for those in need of additional assistance, ensuring that all customers can receive the support they need.

Good to know

Customers should be aware that Worldpay London focuses on providing payment solutions to businesses, rather than individual consumers. While the company does offer mobile payment options, it is primarily geared towards businesses looking to accept payments from customers.

Reviews

Customers have praised Worldpay London for its ease of use, reliability, and excellent customer support. Many customers have noted that the company's payment solutions have helped them grow their businesses and improve their bottom line. Overall, Worldpay London has received positive reviews from customers in a variety of industries, solidifying its place as a leading payment processing company.

Amenities

professional advice
multilingual service
online support
phone support
email support
trained staff
reliable service
confidential service
supportive service

FAQ

What type of helpline services do you offer?

We offer helpline services for various types of issues related to our services, such as technical support, account management, and billing inquiries.

Are your helpline services available 24/7?

Yes, our helpline services are available 24/7, so you can contact us anytime you need assistance.

What is the average wait time for callers to speak with a representative?

Our average wait time for callers to speak with a representative is usually less than five minutes.

Are your helpline representatives trained and experienced in handling various types of issues?

Yes, all of our helpline representatives are trained and experienced in handling various types of issues related to our services. They receive ongoing training to ensure they are up-to-date with the latest information and best practices.

How do you ensure caller confidentiality and privacy?

We take caller confidentiality and privacy very seriously. Our helpline representatives are trained to handle all calls with the utmost professionalism and discretion. We also have strict policies and procedures in place to protect caller information and ensure it is not shared with anyone who is not authorized to access it.

Reviews

Kamran Liaquat

I have signed up with world pay few weeks ago as I have started a new business. Payments through this linked to my business account. They were holding 2 of my payments worth over £1000 I was promised that next day settlement. I had message on my phone that a direct debit was declined and I will be charged for this service I was shocked to see this message I went to the bank to check and found out funds are not available. I call Worldpay to find out what was going on I spoke to someone in Philippines and I was told I have to wait for 3 days as the department who deals with this are closed and they will open on Tuesday. I waited patiently and I called them at 10am I spoke to a very angry and rude person who sounded like an angry man that he didn’t like his job calls are recorded please listen to calls. He advised that we have sent you an email that your account is on stop and he doesn’t know the reason and I was told that email was sent to me about but this wasn’t the case no email was sent to me at all I explained this to angry man he said he’s will resend this and I will have to show further documents I advised him not a problem we will still talking but angry man has put the phone down. I rang again spoke to a lady this morning I advised her that one of her colleague has hung up on me but she didn’t care and she said this was someone else not from her team. Totally shambles. Then she advised that she will log the complaint. 😊 Then they sent me an email asking for documents and invoice for payment this was sent to them within 30 minutes of the email which was sent to me. Now it’s Friday 15:00 hours I just called to speak to same team and same lady I spoke to on Tuesday morning she answered the phone and advised that you have to wait 5 Woking days for us to reply back or release your funds. Totally shambles. Due to this I have decided to cancel my contract and no wonder these guys have 1.5* I wish I could leave them with 0* but there’s no option to do that. I will complain about these crooks. Please try to avoid these crooks.

14-05-2023
SM SAZEDUL HOSSAIN

28-04-2023
Craig Hill

Deceptive company. Seized funds for 3 weeks - claiming they needed more information, but chose to write to an old address so they could hold the funds for as long as possible. Feels like a scam artist. Avoid like the plague. Customer service are a joke - overseas call centre with no ability or empathy.

28-04-2023
Al Rotariu

28-04-2023
Pete Cussens

Have just left Worldpay due to the high fees of £47.00 per month, taken additional payments from my account and having to wait 7 day for the refund for their mistakes. Now having to waste 3 hours of my time to correct their issue. Would not recommend this company to anyone. I believe they are pricing themselves out of the market

28-03-2023
Ewa Frydrych

Never ever again to do business with this company! Very greedy and poor service!!! Try it yourself

28-03-2023
Iraj Almasi

Absolutely poor service. Very greedy charges. Do not commit any contract if you do not want to be ripped off 👎

28-03-2023
Nasim Khan

28-02-2023
Luke Barlow

The single worst company I have ever had the misfortune of working with. Avoid at all costs - use Stripe instead.

28-01-2023
Creative Bear

Extremely slow, unprofessional and unhelpful. All I needed was to integrate my Shopify store with Worldpay. A member of the sales team said it will not be an issue as Shopify is already on the approved list. However, the technical team is absolutely clueless and keeps on asking me to do a vulnerability scan despite shopify being on WorldPay's approved list. In one word, the technical team is clueless and seems to be outsourced. Extremely disappointed with the lack of service and would not recommend WorldPay to anyone.

28-01-2023