Word360
Word360 is a UK-based company that specializes in providing medical transcription services. They are experts in transcription services and have a strong focus on the healthcare and medicine industry. Additionally, they have experience in IT and e-commerce, making them a well-rounded company that can meet a variety of transcription needs.
Introduction to Word360
Word360 is a UK-based company that provides top-notch medical transcription services. Established in 2007, the company has been providing cutting-edge transcription services for over a decade. Word360 is unique in that they offer personalized and customized services to meet the unique needs of each of their clients.Services & Products
Word360 specializes in medical transcription services, using the latest technology to ensure accuracy and fast turnaround times. Clients can expect customized services tailored to their specific needs, whether they are looking for traditional dictation or voice recognition software. The company also offers a range of IT and E-commerce services to support their transcription services.Location
Located in the heart of Birmingham, Word360 is situated in a bustling area that is home to many businesses. The area is easily accessible by public transportation, with the closest options being Five Ways Station, Edgbaston Station, and the Hagley Road Bus Stop, all within a mile of the company.Benefits
Word360 stands out from other companies in the industry due to their personalized approach to each client. They are committed to providing the highest quality services possible and always strive to exceed expectations. Clients can expect fast turnaround times and accurate transcription services that are tailored to their specific needs.Good to Know
Customers should be aware that Word360 only specializes in medical transcription services, so they may not be the best option for those in need of other types of transcription.Reviews
Customers rave about the accuracy and speed of Word360's transcription services. They also appreciate the personalized approach and excellent customer service provided by the company. Many clients have been with Word360 for years and wouldn't dream of using anyone else for their transcription needs.FAQ
What steps do you take to ensure the accuracy of the transcribed medical records?
At Word360, we have a team of highly skilled and experienced medical transcriptionists who use advanced technology to ensure the accuracy of our transcribed medical records. We also have a rigorous quality control process in place that includes proofreading and editing by a second transcriptionist to eliminate any errors or inconsistencies.What is your turnaround time for completed transcriptions?
Our standard turnaround time for completed transcriptions is 24-48 hours. However, we also offer expedited services for urgent requests, which can be completed within a few hours or less.How do you ensure the accuracy of transcriptions?
To ensure the accuracy of our transcriptions, we use a combination of advanced technology and human expertise. Our transcriptionists are highly trained and experienced in the medical field, and we use advanced software to check for errors and inconsistencies. We also have a rigorous quality control process in place to check every transcription for accuracy and completeness.Are your medical transcription services compliant with HIPAA regulations?
Yes, our medical transcription services are fully compliant with HIPAA regulations. We understand the importance of patient confidentiality and take all necessary measures to protect the privacy and security of our clients' medical records.Do you offer verbatim or edited transcriptions?
We offer both verbatim and edited transcriptions, depending on the specific needs of our clients. Verbatim transcriptions include every word and sound in the original recording, while edited transcriptions are cleaned up to remove filler words, false starts, and other unnecessary elements. We work closely with our clients to determine which type of transcription is best suited for their needs.Reviews
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TheMonalisa1976
EDIT: response to Word 360: I´m not going to provide any of my details to you. There was a time when I was writing plenty of emails to improve the situation. By decreasing the hourly rate you knew exactly what you were doing and I don´t know what made you thinking people would like to work for such a money. Maybe as an act of desperation. What you call ´´ fair pay rates´´ is a disrespect to people's skills and experience. Also, it puts you in one raw with other agencies with bad reputation. Good luck. Word360 total disgrace when it comes to hourly rate for remote interpreters. For medical (range from GP to neurologist) phone translation you will get as little as £12/h (decreased last year from £15) and still have to deduct tax from it as you work on self employed basis. They look for cheap labor and create the image of ethical workplace on social media platforms. Not to mention when the client requested me for next call, I have never received any booking from that client, even though I informed Word360 about client's request, not arranging anything behind their back. I'm not competitive company, rather an individual interpreter.
28-04-2023
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John
A Word360 interpreter attended one of my recent medical appointments, the interpreter who attended was friendly and professional
28-04-2023
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Amesbury Manor
This is what you call customer service! I havent worked with a translation company before and so navigating the different options had been a nightmare! But the team we exceptional in supporting me to get my documents translated. They are reasonably priced but the expertise and responsiveness was just brilliant. Thank you for your help. I would recommend if you want a personalised service.
28-04-2023
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Jong Shim Jones
Excellent agency. Highly recommend this agency to interpreters.
28-11-2022
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Diana Malik
My experience with Word360 has been brilliant! The staff work cohesively together (translators, office administrators and project directors)... and the communication to me was speedy and clear. I received both soft copy and hard copy of my translated document within days of my initial request. They are clearly a highly professional group of people. I will certainly apply to Word 360 for all future certified translations. I recommend them to others without reservation.
28-11-2022
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Priya Pankania
Positive: Professionalism, Quality, Responsiveness, Value
28-11-2022
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Emma Scunthorpe
VERY RUDE AND UNPROFESSIONAL PLACE TO WORK, HARDLY ANY DIVERSITY AND LAZY MANAGERS
28-07-2022
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Q
Anita was absolutely brilliant and bent over backwards to accommodate us in a very tricky situation with no notice and us requiring immediate help. I could not recommend highly enough. Highly professional service.
28-05-2022
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Aram Sadeghi
The most awfull agency on earth par excellence. They receive more than 40 pounds an hour for every booking while they pay 14 pounds to the poor interpreter. Everyone out there pretends to be professional and expert and fair. However, they give jobs just to their elite interpreters. The rest they get sent to risky or remote places. Treatment of interpreters is utterly disgraceful. Interpreters are also partly to blame because they easily accept humiliation and slavery. They allow and agree to the downgrade when they approved and accepted lower rates.
28-05-2022
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Lana
Positive: Professionalism, Quality, Responsiveness
28-05-2022
