Woodcroft Veterinary Hospital

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Reviews

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  nay omie

  Bank holiday fee disgraceful £260 before treatment 😑

  18-05-2023
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  Angela Collinson

  Can't fault the vets treatment of my dog, who went in for surgery on his eye, but the admin team really need to work on their communication skills. I receive a final payment bill in December which I duly paid, so image my shock to receive a letter in April saying they had sent my details to their solicitor for non payment. When phoned I was told there was an issue with the insurance and I didn't owe them money after all only for this to later change to I did in fact owe the money. This took numerous phone calls and emails to resolve and probably cost more in admin costs than the outstanding amount owed. I'm astounded it went straight to being threatened with a solicitor when no one picked up the phone or emailed me in 4 months about the amount owed. Kerry in the admin team was particularly rude claiming it was my fault for not checking that a bill entitled final payment really was final.

  18-05-2023
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  Luke Rodgers

  This place just saved our little Yorkshire terrier X. She delivered two healthy puppies yesterday and this evening started to have a third which was the wrong way round and stuck with just the tail visible. The SUPERVET Gabe was able to remove it without surgery (still born sadly) and we were able to return home with mum and 2 healthy puppies within an hour! I can't describe the relief. All the staff we dealt with were lovely and the waiting area was bright and clean. Nothing but thanks and admiration for their skills and hard work

  18-05-2023
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  Shirley Gunning

  What wonderful caring people from the minute we walked in when our little yorkie lost her sight the staff on reception couldn't do enough to help they went above and beyond at a very difficult time for us and genuinely cared. Special thanks to kate who showed so much care and understanding and helped us come to terms with her condition .unfortunately nothing could be done to save Mayas sight but we have complete confidence in Kate and know she is in good hand's. Wouldnt hesitate to recommend them . Thanks to all at Woodcroft ❤️

  18-04-2023
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  Nigel Brice

  I wish to make a complaint about one of your vet's I took my cat in on Saturday afternoon and was told they would have to keep him in overnight. And I got a phone call at 9.23 at night from one of the vet's and told me that my cat has been posend with antifreeze and told me that he was going to die I said do what you can he said it doesn't matter he was going to die any way and there is no cure and he was going to die and he would be dead by the morning.and the my cat is is still alive and and found out that the vet had lied to me witch is wicked .and found out that my cat had not been posend and I am going to make an official complaint against the vet's the name of the vet is Stewart cupples he lied to me.and my vet bill is 3.000 pounds and paying that amount I don't expect to be lied to .and I am going to seek legal advice . about this

  18-04-2023
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  Margaret Pierpoint

  My 9 year old cat became very poorly very suddenly and they were excellent when it was decided that the kindest thing was to put him to sleep Very compassionate and explained everything to us really well

  18-03-2023
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  Alexandra Kirwin

  My 7 year old Cat Cleo became very unwell and unresponsive. She’s had treatments including blood tests, scans, fluids, anti sickness & appetite stimulant injections. She also had to stay in over night for observation. Woodcroft emergency vets have been absolutely amazing. Such a wonderful & caring team. My cat isn’t the easiest around strangers and hisses/ lashes out oh man handled. I really appreciate how they tried to calm her down and relax her the best they could despite being so busy. They rang me all the time with updates. It killed me having to leave her overnight but I knew she was in the best hands. Thank you so much Woodcroft!

  18-02-2023
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  Millie Parsons

  My cat was referred to Woodcroft last week and Alex did everything she could to investigate why he was poorly, she was so kind and nothing seemed too much. Woodcroft really do give the best care, the vets and nurses are all brilliant and the reception staff helped with my insurance claim. Thank you all!

  18-02-2023
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  Beth Walton

  I had to take my dog Belle here a week ago as an emergency but unfortunately I had to have her put to sleep. The vet who we saw was so lovely and reassured me the whole time, the reception team were also really lovely. Thank you for being so caring at such a hard time.

  18-02-2023
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  Christine Redshaw

  Took our cat to see the vets today. Kate did a thorough check on him, explained everything and was very patient with a nervous cat and cat owners. She even cleaned his carrier after he had a accident in it. The reception staff were great as well, explained the bill and the insurance etc. we would definitely recommend this vets.

  18-01-2023