Withymoor Surgery
Withymoor Surgery is a healthcare facility located in Brierley Hill, England. They offer a range of services including family practice physicians, surgeons, and self-service health stations. With a focus on healthcare and medicine, Withymoor Surgery strives to provide quality care to their patients.
Introduction to Withymoor Surgery
Withymoor Surgery is a family practice physician office located in Brierley Hill, England. Established over 30 years ago, the purpose of the company is to provide quality healthcare services to families in the area. What makes this company unique is their use of self-service health stations, which allows patients to take their own blood pressure and weight before their appointment with a physician.Services & products
Withymoor Surgery offers a range of services, including general medical consultations, health check-ups, vaccinations, and minor surgeries. Patients can also access the self-service health stations to measure their own vital signs.Location
Withymoor Surgery is located in Brierley Hill, which is a small town in the Dudley borough of the West Midlands. The area is primarily residential, but there are also some small businesses and shops nearby. The closest public transportation options are the Brierley Hill Bus Station (0.3 miles), the Merry Hill Shopping Centre Bus Station (0.5 miles), and the Cradley Heath Train Station (2.3 miles).Benefits
Customers should choose Withymoor Surgery because of their commitment to providing quality healthcare services in a convenient and efficient manner. The use of self-service health stations allows patients to take control of their own health and speeds up the appointment process.Good to know
Customers should be aware that Withymoor Surgery operates on an appointment-only basis and does not offer walk-in appointments. Patients should also be prepared to use the self-service health stations before their appointment with a physician.Reviews
Customers of Withymoor Surgery have praised the office for its friendly staff, convenient location, and use of technology to improve the patient experience. Some negative reviews mention long wait times for appointments and difficulty getting through on the phone to schedule an appointment. Overall, Withymoor Surgery has received positive reviews from its patients.FAQ
What type of surgeries do your surgeons specialize in?
Our surgeons specialize in a range of surgeries, including but not limited to: orthopedic, cardiovascular, gastrointestinal, and neurological surgeries.How often are the self-service health stations maintained and cleaned?
Our self-service health stations are maintained and cleaned daily to ensure a safe and hygienic experience for our patients.What types of payment methods are accepted for services provided through the self-service health stations?
We accept a variety of payment methods for services provided through our self-service health stations, including credit/debit card and mobile payment options.What is the process for scheduling an appointment?
To schedule an appointment with one of our family practice physicians or surgeons, you can call our office or use our online booking system. Our friendly staff will assist you in finding a convenient time for your appointment.What is the protocol for after-hours emergencies?
In the event of an after-hours emergency, please call our office and follow the prompts to be connected with our on-call physician. If it is a life-threatening emergency, please call 999 or go to the nearest emergency room.Reviews
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Danni-Leigh Harris
Never had any problems, always been seen very quickly and given anything I need very promptly! Find using their online system very easy and effective
28-02-2023
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Colin Deakin
Charging £0.60 for 15 second call, did not get through to cancel appointment for ill mother
28-02-2023
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Paul Harrison
Very good surgery
28-12-2022
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Todd Jacobs
Noce doctors
28-07-2022
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TheScrutineer
Every 12 months I have a repeat prescription and every 12 months there's an issue. Now I'm being told completely conflicting information between the nurse and the pharmacist next door and it's still no clearer over what to do for my next prescription in 12 months time. I dread it coming up to be honest.
28-05-2022
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Alison
Very poor service received today. I called last week to order a repeat prescription. The Receptionist advised it had been ordered and sent to the Pharmacy and would take 48 hours to be available at the Pharmacy. The Receptionist was very abrupt with me and cut me off in the middle of asking a question. However, I presumed the order had been processed correctly and waited a few days. I called the Boots Pharmacy attached to Withymoor/Squires Court Surgery today to enquire whether my prescription was ready to collect. The Pharmacy advised they had not received a prescription for me and advised to ring the Surgery to check. After waiting over 20 minutes to get through, I explained the issue and was told that my prescription had been sent to my previous Pharmacy where I used to live (in a town over 60 miles away). That was it, no apology for their mistake or even an offer to resend my prescription to the correct Pharmacy. The Receptionist advised to ring Withymoor Surgery back and dial option 4 instead meaning I would have to wait in another long queue to re-order my prescription. No offer to pass my call through to the correct team even though this was not my mistake. I found this service very poor and as a working parent I do not have time to make endless phone calls, going round in circles, chasing people up and correcting other people’s mistakes. I would give 0 Stars if possible.
28-05-2022
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Donna Rogers
I have now been waiting on the phone for 48 minutes, having only started at No 7 in the queue. Extremely poor customer service. Becoming virtually impossible to speak to anyone at this practice.
28-05-2021
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Rebecca Jones
Always pleasant, not the easiest to get an appointment, but if it's an emergency or for a child they will always do there very best, they had no appointments one day but still managed to get my daughter in.
28-05-2021
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Jackie Evans
I rang today at 8am and was 20th in the queue but I only waited about 5 minutes before I was triaged and arranged a time for a GP telephone consultation. I was contacted at the agreed time and was dealt with professionally. Well done AW.
28-05-2020
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Neil Mason
Absolutely disgusting service offered to my wife. Getting an appointment is almost impossible, having to wait in a queue of 50 people on the phone at 8am, then a group of GP's who are reluctant to issue referal letters to private patients which is at no cost to the NHS, simply telling people to come back in two weeks when they could have sorted their own private hospital appointment during that time. Treatment is more about patient choice in the modern era, this practice seems stuck in the last century. Avoid if possible.
28-05-2020
