Wilsons Carpets, Pontefract
Wilsons Carpets is a reputable company based in Pontefract, England. They specialize in providing high-quality wood and laminate flooring supplies to customers in the building and construction industry. With their Towerworks location, they are conveniently located for customers in the Pontefract area.
Introduction to Wilsons Carpets, Pontefract
Wilsons Carpets is a family-owned business that has been operating for over 45 years, providing top-notch flooring solutions to people in Pontefract and the surrounding areas. What sets them apart is their commitment to quality and customer satisfaction.Services & Products
Wilsons Carpets offers a wide range of flooring solutions, including wood and laminate flooring, carpets, vinyl, and luxury vinyl tiles. They also provide installation services to ensure that their customers get the best possible results.Location
Located in the heart of Pontefract, Wilsons Carpets is surrounded by a variety of businesses, including retail shops, restaurants, and cafes. The area is easily accessible by public transportation, with the closest bus stops being less than 5 minutes away. The closest train station, Pontefract Monkhill, is just a 10-minute walk from the store.Benefits
Wilsons Carpets is the go-to choice for anyone looking for high-quality flooring solutions in Pontefract. They offer competitive pricing, expert advice, and exceptional customer service. With their extensive product range and installation services, customers can be assured that they will find the perfect flooring solution for their needs.Good to Know
Wilsons Carpets is committed to sustainability and takes steps to reduce its environmental impact. They offer a range of eco-friendly flooring options, including carpets made from recycled materials.Reviews
Customers rave about the exceptional service they receive at Wilsons Carpets, praising the knowledgeable and friendly staff, competitive pricing, and top-quality products. Many customers return to Wilsons Carpets time and time again, citing their satisfaction with the products and services provided.Amenities
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installation service -
delivery service
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showroom
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online store
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financing options
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samples
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warranty
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expert advice
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aftercare service
FAQ
What types of wood or laminate flooring materials do you offer?
We offer a wide range of wood and laminate flooring materials, including oak, walnut, maple, cherry, and more. Our selection includes a variety of colors, finishes, and textures to suit any style and budget.Do you provide installation services for the flooring products?
Yes, we provide professional installation services for all of our flooring products. Our experienced team will ensure that your new flooring is installed correctly and efficiently, with minimal disruption to your home or business.Can you provide any warranties or guarantees on the flooring products?
Yes, we offer warranties and guarantees on all of our flooring products. The length and terms of the warranty may vary depending on the specific product, so please ask one of our sales representatives for more information.How do your prices compare to other wood & laminate flooring suppliers in the market?
We strive to offer competitive prices on all of our flooring products, while still maintaining a high level of quality and service. We believe that our prices are fair and reasonable, and we are always happy to provide a quote for any of our products or services.Do you offer any eco-friendly or sustainable flooring options?
Yes, we offer a range of eco-friendly and sustainable flooring options, including bamboo, cork, and reclaimed wood. These materials are not only environmentally friendly, but also durable and stylish. We are committed to offering products that are both beautiful and sustainable, and we are always exploring new options in this area.Reviews
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Coach Cadden
Never been but Google insists I leave a review.
30-03-2023
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Vicky Robinson
Lovely man at the store and 10 out of 10 for Carl the fitter absolute pro amazing job I'm over the moon.
30-03-2023
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Francine Pharaoh
Not very reliable waited in all afternoon had to ring at 4.30pm to see where they were and the the fitter was just in the shop picking up my lino and calling to mine on there way home I have bumps all over and it's not stuck down in a lot of places round edges. I caught my fridge on one of the airbumps and ripped it the job definitely was not done right
30-12-2022
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steph Poole
If anybody is considering a new carpet DO NOT USE WILSONS PONTEFRACT We booked in our fitting for yesterday. I waited in from 1pm as per our arrangement , by 4pm nobody had shown so I thought it best to ring to see everything was still on (I aren’t an unreasonable person and accept that this time of year is hectic in the retail industry) I was informed my carpet was out with the fitter and they would be there and to ring back after 5 if nobody had shown up. Rang at 5.30 - they said they would call the fitter to see what was happening , I gave my number and just asked for an update either way. 6pm - shops closed , no call , no update and still no carpet. I waited in - nobody showed. 5 kids, a cat and a dog with an unuseable kitchen due to my front room furniture in there- perfect night ! This morning - nobody called , still no carpet. Rang at 10.30, received lots of excuses but no resolutions. Informed that the fitter had told the shop that there was no underlay with the order so it was never going to be fit - thats the case then why did the carpet leave the shop ??? I have had to sort our own fitter and go collect the carpet as there was no effort to resolve this error . Upon collection at the shop there was no help - staff watched my husband and father in law struggle to load it on to the van with no offer to help. Had we not needed this carpet desperately the order would have been cancelled . With over a decade in the retail sector I know what customer service is and this is completely unacceptable. Do not use.
30-12-2022
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Rachael Stone
Disgusted bought and paid for a mattress for my 73 year old mother to be delivered and despite a phone call and reassuring me they would be here never turned up leaving her without one ,I'm fuming
30-12-2022
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Mark Gill
The carpet and vinyl flooring is very nice, would have given 5 stars but not very impressed with the fitters that put the flooring down.
30-11-2022
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Megan Leahh
Disgusting customer services, rude and unhelpful staff. Also no idea how to crack a smile, cant believe how they have a front of house job. Quoted me a ridiculous price, save a journey and head across the rod to the other carpet shop nearly saved a grand on carpets from the other shop. I would avoid wilsons at all cost
30-10-2022
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Julie Papila
30-10-2022
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Kim Deighton
Absolutely horrible experience. At first, things seemed to be going well - got great help in store selecting the right carpet, booked measure and fit, measure all went well, see you Monday for fit etc. But then the fitter never showed up (and it was the bank hol, so no one to contact) . Turns out, the order hadn't been placed. We'd been told we pay at fit - that is incorrect, we were supposed to pay for goods up front, and pay for fitting on the day. As we've never had a carpet fit before, not sure how we were to know this, when we were not informed, and we're told everything was going ahead! Not only that, but they hadn't even noted down what carpet and underlay we had selected, so I had to go in store to correct all this. When I explained what had happened, the woman at the counter simply laughed and belittled me, passing sarcastic comments to another member of staff, referring to me as if I was not stood right there. Completely unprofessional and unapologetic too. Decided to purchase elsewhere.
30-09-2022
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Bungle Joy
Had a bed on order since covid was delivered today I'd paid for it putting up the delivery people said they no longer put bed up shop said thed got special permission for me but delivers left I was in tears rang shop I'm severly mentally ill very vuberable no family near anyway the men were sent back to put it up as I'd paid for it they were polite when they came back he said do you want to check it before we go I didn't bite it's just left mentally exhausted I'm going to take prm and go to bed
30-05-2022
