Willow Park Care Home
Willow Park Care Home is a UK-based company that specializes in providing care and support to the elderly. They offer a range of services including aged care, nursing homes, retirement homes, and more. Their team of healthcare professionals is dedicated to providing high-quality care to their residents. Willow Park Care Home is committed to promoting the health and well-being of their residents and ensuring they receive the best possible care.
Introduction to Willow Park Care Home
Willow Park Care Home is an aged care facility located in Pontefract, England. The company has been serving the community for several years and is dedicated to providing exceptional care to its residents. What makes Willow Park unique is its commitment to creating a warm and welcoming environment for all residents. The staff is highly trained and compassionate, ensuring that each resident receives the best care possible.Services & Products
Willow Park Care Home offers a range of services to its residents, including nursing care, dementia care, and respite care. The facility has a team of experienced nurses and carers who are available 24/7 to assist with any medical needs. The company also offers a range of activities and events to keep residents engaged and active, such as arts and crafts, exercise classes, and day trips.Location
Located on Baghill Lane in Pontefract, Willow Park Care Home is situated in a peaceful residential area. The surrounding area is home to a mix of residential properties and small businesses, including shops, cafes, and restaurants. The closest public transportation options are Pontefract Baghill train station (0.2 miles), Pontefract Tanshelf train station (0.6 miles), and Monkhill train station (0.7 miles).Benefits
Customers should choose Willow Park Care Home because of its commitment to providing exceptional care in a warm and welcoming environment. The facility is staffed by experienced nurses and carers who are dedicated to meeting the needs of each resident. The company also offers a range of activities and events to keep residents engaged and active.Good to know
Customers should be aware that Willow Park Care Home is a popular facility, and availability may be limited. It is recommended that customers contact the company in advance to inquire about availability and to schedule a tour of the facility.Reviews
Customers have praised Willow Park Care Home for its compassionate staff, clean and comfortable facilities, and range of activities and events. Many residents and their families have remarked on the warm and welcoming atmosphere of the facility, and the high level of care provided by the staff.Amenities
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respite care -
geriatric care
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nursing care
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medical assistance
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dietary assistance
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activity program
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social support
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transport service
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24-hour care
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wheelchair accessibility
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medical supervision
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dementia care
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meal service
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housekeeping
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private room
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security system
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visiting specialists
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recreational activities
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specialized care
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medical equipment
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emergency response system
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nutritious meals
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housekeeping services
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medical services
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social events
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personalized care plan
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exercise classes
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spiritual support
FAQ
What types of aged care services does your company provide?
We provide a range of aged care services including nursing care, residential care, and dementia care. Our dedicated team of healthcare professionals work to provide personalized care to each of our residents.What activities and amenities are available for residents?
We offer a variety of activities and amenities to ensure that our residents are engaged and comfortable. Our facilities include a communal lounge, garden, and on-site hair salon. We also organize regular outings and events such as movie nights, quizzes, and live entertainment.What is the staff-to-resident ratio?
We maintain a high staff-to-resident ratio to ensure that our residents receive the best possible care. Our team of care professionals includes registered nurses, care assistants, and support staff who work together to provide round-the-clock care.Can families visit their loved ones at any time or are there specific visiting hours?
We understand the importance of family and encourage regular visits from loved ones. Our visiting hours are flexible and can be arranged to suit individual needs. We also provide a private room for family visits and have a dedicated family support team to assist with any questions or concerns.Are there any additional fees or hidden costs that patients or their families should be aware of?
We are committed to transparency and do not have any hidden costs or additional fees. Our fees cover all aspects of care, including accommodation, meals, and activities. We provide a detailed breakdown of costs and services during the admission process to ensure that families are fully informed.Reviews
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Pat W-E
28-02-2023
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Janie
I have nothing negative to say about Willow Park Care Home. What some don't realise is they don't just have 'your' relative to look after and I've never personally been ignored when in reception or the dementia floor. I've always found the staff to be friendly yet professional. If anything happens I've always had a call. I'm not saying that everything has been perfect as it hasn't yet they have done the best in sometimes difficult situations. I found 2 years caring for my mother very stressful and I'm aware they are paid for it but they manage to stay happy and cheerful through some of the most trying times this country has ever had!. The naked review got my blood boiling because I know for a fact this wouldn't happen at WPCH as a member of staff would had spotted it and dealt appropriately. Please don't be put off by the negative reviews. My mother is 5 years in and I'd like to think I know the place and the staff well. Ups and downs do happen. But please go on the better reviews. Your relative will absolutely be fine at Willow Park. Thanks guys for everything.
30-12-2022
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carol vaux
I spoke to admin twice about taking my elderly father in law to look around the home with a view to having respite care, I booked an appointment with "the manager" , we turned up with my 88year old Father in law, only to be told we couldn't come in as they knew nothing about us, and they couldn't show us around as it was teatime, and anyway there wasn't any rooms available were full " admin told me there was availability! The nurses attitude was disgusting not professional at all, we had taken care introducing my father in law to any sort of care and now his trust In so called care homes has gone, personally I think he had a lucky escape, and it might help if the staff had some lessons in communication skills and empathy.
30-08-2022
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Andrew Vaux
Needed some respite care for my 88 year old father when a leaflet was posted through the door for willow park care home. We contacted them and made an appointment to visit we were told someone would ring us back the next day to talk to us, no phone call. We then rang again to confirm the appointment and was told no problem So we turned up for the appointment only to be told they knew nothing about it. And nothing they can do as it’s meal time. This is not a caring attitude with comments like anyway we are full. Why put leaflets through the door advertising how caring and wonderful they are when they can’t even keep or know anything an appointment looks like father as had lucky escape. Very disappointed with the service and attitude of this supposed care home.
30-08-2022
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Alan hancox
My Dad was in willow park for approximately 5 weeks the home is clean and very pleasant the care staff ( every one ) are professional and friendly. Each time I went I felt welcome, the only downside is the woman ( blonde hair glasses ) who sits in her office looking onto reception is rude and unfriendly, she will totally ignore family waiting to gain entry even when standing at the photo copier next to the door . She is a regular topic of conversation among residents relatives. She is the horrid.
30-05-2022
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Jimmy Bee
Unfortunately I have a close relative in here . (Not my doing or choice) they seem to like to ignore people when they arrive (totally) several times now I have driven 250 miles to see my relative to be left standing and ignored .. one thing they seem to have plenty of is time. . unlike the residents in there . Been in once in nearly 2 years visits at least 10 .. not everyone lives round the corner. Shocking place
30-05-2022
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Harry Inglis
This home and the staff team have done exceptional work over the past year braving the pandemic and supporting all the residents in their care
30-05-2022
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Moogle Moogle
Disgusting place a person with dementia, was left walking around the 1st floor naked, when I came out of the lift, there was a carer a sleep in the chair, when I spoke to the manager, she totally dismissed this saying it was not her concern, omg shocking, it needs definatley a nea manager and a change in staff, absolutely appalling
30-05-2020
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Janet Foreman
my mother stayed at this care home for 19 months ,the care from the staff was excellent. However the manager is something else.my wonderful mum was taken in to hospital on the 6 /8 /19 They did all that could for her ,all she needed was TLC as she was near end of life . and was discharged by Doctors who wanted her to have peace and quiet with her family around her . But the manager refused to take her back, my mum passed away on 11/8/19 on a ward with 6 people on her own we did not get there in time We Still had to pay for a room what she was allowed to die in Discussing. So hang your head in shame
30-05-2020
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Gillian Senior
30-05-2020
