Willerby Ltd Head Office

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Reviews

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  Peter Cawthorn

  23-05-2023
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  Davorka Smithl

  Beyond disappointed, and this has nothing to do with the purchase as we haven't even managed to get over the send me your brochure via post stage. Ordered online, sent an email, called then sent another email ...2 months in and still nothing. Guess we will have to look elsewhere 🤷 Utterly disappointing !!!

  30-03-2023
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  Simon Goodman

  DONT USE, THEY DONT CARE ABOUT CUSTOMERS ONCE THEY HAVE YOUR MONEY. IF I COULD CHOOSS 0 STARS I WOULD

  30-11-2022
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  Les Young

  Are you complete cowards that you can’t talk direct with the public who have purchased your products in good faith? The human barrier of dealers and site owners is very convenient to continue to sell shoddy products and let them take the flack.

  30-10-2022
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  Phil Taylor

  I have a Willerby Sheraton caravan which I purchased just over 3 years ago. I still like the design & layout of the caravan. The area were Willerby let’s it’s self down are these: Door handles on side & decking doors fitted with white handles. The white paint on the handles had flaked off after one year. The door handles were not fit for purpose. The paint flaking has occurred on 3 Willerby Sheraton caravans on my site. Unfortunately paint flaked after the one year warranty ran out. We have all had to buy replacement quality/coastal handles to replace the above (£30 per pair, total £60). Fridge freezer packed in after 2 years. Had to be replaced with a new one. Electric plug sockets. Brushed stainless steel effect fitted in lounge/kitchen/dining room area. Cheaper looking white sockets fitted in all bedrooms & shower rooms. Jointing strips on wallpaper through out the caravan becoming unstuck slightly which one can see. Plastic architrave fitted poorly and shows signs of becoming detached (poor workmanship). Shower control valves - 2 different types/makes fitted. One valve looks to be of a better quality than the other. Have to say both still work fine. Willerby need to improve quality on all above points.

  30-07-2022
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  Trudi Johnson

  30-07-2022
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  Alexander Richardson

  RE-ADDING MY REVIEW AS IT DISAPPEARED FOLLOWING THEIR REPLY. You can clearly see the approach from Willerby from their response, THEY DON'T CARE!! Faced with a brand new caravan delivered with numerous, shoddy defects and being expected to pay for the caravan in full the following week, why would a customer proceed without any guarantees these would be resolved? They say in their reply they will be dealt with as 'warranty' items, these aren't warranty items, they are bodged items that should not have passed their quality control, they should have been embarrassed by them and committed to resolve them ASAP. As they mention, my contract isn't with them so the distributor attempted to discuss this on my behalf but they were told to log each item individually as per their 'warranty process', but I was clearly advised not to expect some items to be resolved, but why should I have to accept these? Having read numerous reviews on here and comments on the Willerby Facebook group, there were a number of buyers with so many unresolved issues. -------- ORIGINAL: We are absolutely gutted. We reserved a brand new Willerby Brookwood that Weir Caravan Park (Stamford Bridge near York) had on order, after waiting 3 months for delivery we viewed it and discovered a number of shoddy defects so provided a list with photos to the park owner. They replied ‘I am concerned that your expectations are beyond what a Holiday Home delivers at this level’ and offered our deposit back! Shocked by the response from the park, we made attempts to discuss our situation with Willerby who refused to discuss anything with me. I then sent an email to the Willerby CEO, Operations Director and Commercial Director, but appallingly no reply. I then called the distributor Bridlington Caravans who were very helpful and hoped to discuss the matter with Willerby on my behalf, but Willerby refused and insisted each defect is logged individually, as per their process. This was a customer at the point of walking away (or being pushed away by the park) but they did not care. The correct response from Willerby would be to apologise that these issues had passed their quality control and a commitment to put them right both quickly and to a good standard, I was obviously asking for too much… After a few days there were no responses from Willerby on the individually logged defects, just the opinion of Bridlington Caravans who said some defects will be refused such as the ripped/scratched Lino and dents to the front of the caravan. Why should I have to accept this? We were then passed back to deal with the park. To be faced with having to pay the full balance of the caravan, we had no confidence that defects would be resolved, resolved quickly or to a good standard, especially given the response from the park and complete lack of response from Willerby. Whilst we fully appreciate there would be some defects such as door and cupboard alignments, it is disgusting that we had to find some of these shoddy defects had passed their quality control. The worst has to be the stuck on paper repair in the shower room. I can’t imagine how many functional issues there would be when you start to use the caravan if this is the standard they are working to. Clearly Willerby’s focus is to churn these out at speed to meet demand with no focus on quality. We disappointingly requested our deposit back. After waiting 3 months for delivery, buying every single item for it and planning our summer around it along with family and friends visits.

  30-06-2022
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  Andy Gibbo

  No interest in aftersales whatsoever. Consider other manufacturers before putting your money into Willerby's pockets.

  30-05-2022
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  Cabinlocator LTD

  Absolutly cracking leadership team. Everytime we have been on site they have been so accomdating to us and our sub-contractors.

  30-05-2022
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  Andrzej Zagdan

  I never been on that messy site like this one. I don't know how people work there and not killing each other. I did delivery for them few times and every time is some kind of surprise. They sending truck from one site to the other and come back. Manoeuvring on the yard is some kind of joke. Driving and reversing among all of randomly throwed parts are nearly impossible. Hopefully I'll never come back again. I am pteaty sure that nobody will read this review. If they don't care about their yard and people working for them, they probably don't care about opinions.

  30-05-2022