Wickes (Head Office)
Wickes is a leading supplier of building materials in the United Kingdom. Their head office is located in Watford, England. They specialize in providing high-quality building materials for the construction industry. Wickes is committed to providing their customers with the best products and services to meet their building needs. They are a trusted name in the industry and have a reputation for excellence.
Introduction to Wickes (Head Office)
Wickes (Head Office) is a British retailer of home improvement and DIY products. Established in 1854, the company has been providing high-quality building materials to its customers for over 150 years. Wickes is unique in that it not only offers a wide range of products for construction and renovation projects, but also provides expert advice and guidance to customers through their knowledgeable staff.Services & products
Wickes (Head Office) offers a variety of building materials for both trade professionals and DIY enthusiasts. They provide everything from timber and sheet materials to plumbing and heating supplies. Customers can also find a wide range of tools and equipment needed for construction projects, as well as paints and decorating supplies.Location
Located in Watford, England, Wickes (Head Office) is in a bustling area with plenty of businesses and amenities nearby. The area is home to several other building materials suppliers, making it a go-to destination for those in the construction industry. For those traveling to the area, there are several public transportation options nearby, including the Watford Junction railway station, the Watford High Street railway station, and the Watford Metropolitan Line tube station, all located within 2 miles of the office.Benefits
Customers can choose Wickes (Head Office) with confidence, knowing that they will receive high-quality products and expert advice. The company prides itself on its exceptional customer service and the knowledge of its staff. Additionally, Wickes offers competitive pricing on their products, making them a cost-effective option for those in the construction industry.Good to know
Customers should be aware that while Wickes (Head Office) does offer online ordering and delivery, some products may only be available for in-store purchase. Additionally, the company offers a price match guarantee, ensuring customers get the best deal possible on their purchases.Reviews
Customers have praised Wickes (Head Office) for their excellent customer service and the quality of their products. Many have noted the helpfulness of the staff and the ease of finding what they need in-store. However, some have noted issues with online ordering and delivery, so it may be best to check availability in-store before placing an online order.Amenities
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delivery -
parking
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credit card acceptance
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online ordering
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delivery tracking
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free returns
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installation services
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design assistance
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warranty services
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expert advice
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customization options
FAQ
What types of building materials do you offer?
We offer a wide range of building materials including lumber, roofing, siding, insulation, drywall, windows, doors, flooring and more.Do you offer delivery services for the building materials?
Yes, we offer delivery services for our building materials. Our delivery service is reliable and prompt.What is the estimated turnaround time for delivery or pick up of materials?
The estimated turnaround time for delivery or pick up of materials varies depending on the location and availability of the materials. Our team will provide you with an estimated delivery or pick up time when you place your order.Can you provide any references or previous clients for me to speak to about their experience with your company?
Yes, we can provide references or previous clients for you to speak to about their experience with our company. Please contact our customer service team and they will provide you with the necessary information.Are there any promotions or discounts currently available for bulk purchases?
Yes, we offer promotions and discounts for bulk purchases. Please contact our sales team for more information about current promotions and discounts.Reviews
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Shaun Fabiano
I am only giving two stars as some people who work here try to help, the majority of the staff are so useless you may as well sack them all and invest in AI like Amazon live chat, at least they can resolve your issue.
25-05-2023
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Jacquelyn Smith
I expect this company is about to go into administration shortly. Everytime I get put on hold to 'sort out a refund' I get hung up on. Presumably because they haven't got the funds to do it. After 6 weeks of calling, I'm having to write off that money owed now as I just haven't the time to keep chasing their incompetence anymore. Whatever your reason for dealing with them, avoid like the plague. I'd give 0 stars but these things never let you.
23-05-2023
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Ben Golding
14-05-2023
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Adrian Ellis
This is not a review of the head office but the store in Brentwood Essex. The brentwood store seems to be the most run down dirty wickes store in the country, hardly any staff to help or take money, no one seems to know what they are doing. Head office you need to visit this store and either sort it out or close down May 23.
07-05-2023
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Richard McDonald
NO STARS. Was allowed to load my trolly with 40 quids worth of fire logs but, would not allow access to bags of compost in the yard !! was told no . Because they were using the fork lift . Why did they not stop the fork lift And pass six bags of compost in to me ? 3 minutes at the most. I’ve spent hundreds of pounds there this year , never again will another penny go there! Thousands over the years. Same with the kitchen I purchased from them a couple of years back the fitting was shambolic and the top units fell to the mixer tap on the sink. From one year into the next before any one rectified the job. Oh yes and when I decided to leave the fuel logs and leave . I got a sarcastic( take care) from the button pusher on the till. He thought he was being clever in front of three other staff. Don’t purchase from them. If that’s the way they treat pensioners. They are uncaring clock on and clock off wasters! The customers don’t matter…. B AND Q from now on.
07-05-2023
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Andy Jones
Whatever Wickes are paying their outsourced customer service, it is too much. 6 hours on a phone where they have both cancelled and re-ordered a faulty item, sworn at me, said they don't know anything and were generally unhelpful. I have been trying in vain to get a faulty bathroom speaker fixed (It continually makes noise throughout the day and night). I had to contact the manufacturer directly in order to get a new one sent out because the customer service agents lacked the common sense to pass on information from customer to the manufacturer. Now I am being told 3 months before the issue is resolved and apparently constant noise that causes sleep deprivation and noise pollution is "not a priority" to Wickes. If I could turn the thing off it wouldn't be so bad, but the original fitters attached it directly to the mains and didn't put an isolation switch. Absolute shambles of a customer service, especially Sophie, Colin and Brogan. Their notes, gained through a subject access request show that they lie about customers and the other staff can be heard in the background berating customers that have genuine problems.
28-04-2023
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Cherise Gourlay
28-04-2023
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Nimi Manro
They don’t have a clue which of their stores do dulux paint mixing. Like their stores, they take ages to answer the phone
28-04-2023
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Bern
Bodged orders and missing VAT receipts. All backed up by a depressed and unhelpful customer support department. The company seems to have lost its way. Each interaction I have with Wickes results in their messing something up and then being unwilling to resolve the problem they created. "Computer says no" must be the only instruction present in the Wickes training manual. I suggest using other retailers until they change course and their reputation improves
28-04-2023
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Maureen Hall
Very, very poor customer service. They don't like righting wrongs!
28-03-2023
