Whitewater The Canoe Centre
Whitewater The Canoe Centre is a company based in Shepperton, England. They offer water sports equipment rental services, canoe and kayak rental services, and have a store that sells canoe and kayak equipment. They cater to sports and hobbies enthusiasts as well as travelers and shoppers.
Introduction to Whitewater The Canoe Centre
Whitewater The Canoe Centre is a water sports equipment rental and retail company located in Shepperton, England. The company has been in business for over 20 years and is known for its exceptional customer service and high-quality products. The company's unique selling point is its focus on providing customers with a personalized experience, tailored to their specific needs and interests.Services & products
Whitewater The Canoe Centre offers a wide range of services and products to its customers. The company specializes in canoe and kayak rental services, as well as retail sales of water sports equipment, including paddles, life jackets, and other accessories. The company also offers expert advice and guidance on water sports equipment and techniques.Location
Whitewater The Canoe Centre is located in Shepperton Marina, a beautiful and scenic area in Shepperton, England. The area is known for its water sports activities and is home to several other water sports businesses. Customers can expect to experience a peaceful and relaxing environment, with stunning views of the river and surrounding countryside. The nearest public transportation options are Shepperton station (1.5 miles), Upper Halliford station (1.8 miles), and Walton-on-Thames station (2.5 miles).Benefits
Customers should choose Whitewater The Canoe Centre over other companies in the same industry because of its exceptional customer service and high-quality products. The company's staff are experienced and knowledgeable, and can provide expert advice and guidance on water sports equipment and techniques. The company also offers a personalized experience, tailored to each customer's specific needs and interests.Good to know
Customers should be aware that Whitewater The Canoe Centre requires a deposit for all rental equipment. The company also has a strict cancellation policy.Reviews
Customers have consistently praised Whitewater The Canoe Centre for its exceptional customer service, high-quality products, and personalized experience. Many customers have commented on the company's knowledgeable and helpful staff, as well as its stunning location in Shepperton Marina.FAQ
What types of canoes and kayaks do you offer for rental?
We offer a variety of canoes and kayaks for rental, including solo and tandem kayaks, recreational kayaks, touring kayaks, and whitewater kayaks. Our canoe selection includes solo and tandem canoes, as well as whitewater canoes.What brands of canoes and kayaks do you carry?
We carry a range of high-quality brands for our canoes and kayaks, including Dagger, Perception, Wilderness Systems, Mad River Canoe, and Old Town Canoe.Do you offer any warranties or guarantees on your products?
Yes, we offer warranties and guarantees on our products to ensure customer satisfaction. The specific terms of the warranty or guarantee may vary depending on the product and manufacturer, so please check with us for more information.What is your cancellation policy in case of inclement weather or unforeseen circumstances?
In the event of inclement weather or unforeseen circumstances, we have a flexible cancellation policy. We ask that you give us as much notice as possible if you need to cancel your rental reservation, and we will do our best to work with you to reschedule or issue a refund.Do you offer any repair services for canoes or kayaks?
Yes, we offer repair services for canoes and kayaks. Our experienced technicians can repair a range of issues, from minor scratches to major structural damage. Please contact us for more information about our repair services.Reviews
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Jan Knapp
Amazing shop. Really nice people!
28-12-2022
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shams4d
A really friendly team and WWTCC especially Pete who's been so helpful. Highly recommended, excellent customer service and I've heard good things from others too. Shop is worth a visit as well.
28-11-2022
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Giles Haggerty
Great selection and extremely knowledgeable and friendly staff.
28-09-2022
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Loui Harris
They were great! Delivery was prompt and communication was excellent. I also asked for some advice and found them very helpful. I have recommended to my neighbours who are equally pleased.
28-09-2022
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Leigh
These guys are simply amazing! I was looking to buy a new kayak and had the Perception Expression and the Venture Flex in mind; when I arrived I was greeted by Joel who led me out to an adjacent large body of water where I tested out the boats. Being able to actually try out a boat before buying it is invaluable, and that alone is a great reason to go here! Joel then suggested a Dagger Axis as a third option that I’d not considered, but when I took it out on the water, I knew it was the one for me. He had loads of great advice and was clearly as passionate about paddling as I am, and it was such a pleasure dealing with him. There were no hard sells or pushy tactics that you may find elsewhere, just people passionate about watersports. I also bought a great new Aqua Bound paddle after trying one out. A friendly chap from the store delivered my boat a few days later, and was kind enough to bring it directly to the canoe club where I store my boats. My entire experience with Whitewater was just brilliant, I can’t thank everyone enough for making my purchase so enjoyable, and I’ll definitely be using them for my future paddling gear and other purchases. [update] I’ve just bought my first sea kayak, a P&H Virgo, from WWTCC and once again, the entire experience was just perfect. Such friendly service again, and taking the boat out for a test run gave me the confidence that I was making the right choice! Once again I’m a super happy customer!
28-08-2022
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Mark Overall
Great Service
28-08-2022
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Pawel Zawadzki
Very impressive customer service. Soon as I walked in I was acknowledged by member of staff (Richard) who was polite, professional, informative and most importantly he was listening actively before offering any product. Won't go into details but these days in any retail it's all about customer service and this is something I experienced well in this particular store. Well done guys. Please keep going.
28-08-2022
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Mo Subz
Very very poor customer service iv rang 3 times and no one answered the phone what a joke these people are
28-08-2022
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Paul Fitchett
Well, we're not new to this sport, but never had a boat in our 60+ years on the planet so it's been a real pleasure dealing with these guys as they advise on what we need when buying our first kayak. Even better they have a lot of the kit in their hire fleet so you can try it out as they're situated in a marina on the Thames. They have a good range of kit too and are competitive on price, so junk the online stores and go and support a local business.
28-08-2022
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Johnny Vowles
Great Kayak hire. Friendly and helpful staff.
28-06-2022
