Wheelers Luxury Gifts
Wheelers Luxury Gifts is a company based in Loughborough, England. They specialize in glass industries, manufacturing, and fabrication.
Introduction to Wheelers Luxury Gifts
Wheelers Luxury Gifts has been providing unique and high-quality gifts since 1983. The company was started by a family who had a passion for glass industries and manufacturing & fabrication. They wanted to offer luxury gifts that were both beautiful and practical, and this is what sets them apart from other companies in the industry. With over 30 years of experience, Wheelers Luxury Gifts has become a well-known name in the industry, known for their exceptional craftsmanship and attention to detail.Services & Products
Wheelers Luxury Gifts offers a wide range of services and products that cater to different needs and preferences. They specialize in the manufacturing and fabrication of glass products such as vases, bowls, and ornaments. In addition, they also offer a variety of luxury gifts such as jewelry, homeware, and personalized gifts. All of their products are of the highest quality, and they take pride in their attention to detail and excellent craftsmanship.Location
Located in Loughborough, England, Wheelers Luxury Gifts is situated in a vibrant and bustling area. The area is known for its mix of businesses, from independent shops to large retailers, making it an exciting and diverse place to visit. Customers can expect to experience a lively and friendly atmosphere when visiting the area. The closest public transportation options are Loughborough Station (0.5 miles), Lemyngton Street (0.2 miles), and Pinfold Gate (0.3 miles).Benefits
Customers should choose Wheelers Luxury Gifts because of their exceptional quality and attention to detail. They offer a wide range of luxury gifts that are both practical and beautiful. Their personalized gifts are especially popular, offering customers the opportunity to create a unique and meaningful gift for their loved ones. In addition, their glass products are made with the highest quality materials, ensuring that they will last for years to come.Good to Know
Customers should be aware that Wheelers Luxury Gifts offers a bespoke service, meaning that they can create a personalized gift to suit specific needs and preferences. This service can take longer to complete than their standard products, so customers should plan accordingly.Reviews
Customers have raved about the exceptional quality and attention to detail of Wheelers Luxury Gifts. They have praised the company for their ability to create unique and personalized gifts that are both practical and beautiful. Customers have also commended the company for their excellent customer service and attention to detail. Overall, Wheelers Luxury Gifts has received glowing reviews from their satisfied customers.FAQ
What types of glass products do you manufacture?
We manufacture a variety of glass products, including but not limited to glassware, vases, decorative glass, and custom-made glass products for specific industries.Can you provide custom glass fabrication services?
Yes, we offer custom glass fabrication services to meet the unique needs of our customers. We work closely with our clients to design and create custom glass products according to their specifications.What is your lead time for glass production and delivery?
Our lead time for glass production and delivery varies depending on the complexity of the product and the quantity ordered. We strive to provide our customers with the shortest lead time possible without compromising on quality.Do you offer any warranties or guarantees on your glass products?
Yes, we offer warranties and guarantees on all our glass products to ensure customer satisfaction. Our warranties cover defects in workmanship or materials, and our guarantees ensure that our products meet the highest quality standards in the industry.What is your process for handling and resolving any customer complaints or issues?
We take all customer complaints and issues seriously and strive to resolve them as quickly and efficiently as possible. Our customer service team is available to assist with any concerns, and we work with our customers to find a satisfactory resolution to any problems that may arise.Reviews
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Alex Foster
Over the past few years I have bought Montblanc ink from Wheelers. Their prices are really competitive and the service is excellent. Ordered items late Friday afternoon and they were delivered Monday. Give them a try rather than using the obvious internet giant of retail.
21-05-2023
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James Lockyer
I have bought several items from Wheelers over the years and the service has always been brilliant. Josh has been exceptionally helpful these last few weeks dealing with various product orders. Thank you!
28-04-2023
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alex maclean
Great service - was really impressed they managed to get my order to me in time for Christmas despite all of the strikes
28-01-2023
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S A
Nice products at a great price. My item was sent to me well-packaged and quickly, in a perfect condition despite the postal strikes and Christmas holidays. I will definitely purchase from them again.
28-01-2023
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Me Me
Wouldn't use again purely on based on thier courier service, the item I ordered had tracked delivery on it yet the tracking wasn't updated for 3 days! Even though it was on tracked 48 delivery! I waited in 3 days on the run, there was no update or even any contact to tell me they just wasn't bothering to deliver it and then on the day I couldn't wait any longer and had to go out they decided to deliver it when they could be bothered, some delivery driver walked up to the door, knocked once and then walked off (I have CCTV), no delivery card was left and when you look at their site to see what to do next when they have attempted delivery it says refer to delivery card left! DHL 's reviews has a 92% 1 star rating on truspilot. I seriously suggest you ditch your courier company and go with a reliable one if you don't want future reviews like this. To be fair wheelers did contact DHL on a couple of occasions when my parcel never turned up and I had to contact them and I am happy with the product I received, your delivery service is just very bad.
28-12-2022
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Stacy Harris
Wheelers is a Loughborough institution and will be a store that I have always loved spending time in, it’s impossible not to rate this store highly hence the 5 stars, however - I visited recently and things have changed dramatically. The staff who are absolutely lovely tell you the moment you walk in there is more variety online and that the boxes you are walking around are due to deliveries coming in / orders going out. They ask are you fine to browse. All good customer service - I’m not questioning that at all. The problem is that telling customers about your online presence sets them on edge - they have made an effort to come in person to look at the amazing items on sale but it doesn’t feel like Wheelers anymore. I felt uncomfortable walking around what felt more like a back office to a thriving empire. I’m thrilled the business is booming online but they seem to have forgotten the locals who have been coming for years, long before the website! I used to come here with my grandparents and we would be there for ages, always made a purchase and always used their coffee shop upstairs. I get it - times move on and of course with covid they had to move online to stay afloat. I get it and I’m glad the business has survived where other retailers haven’t been able to. I just felt compelled to let you know that the shop just doesn’t feel welcoming anymore, if I wanted to buy stuff online I would - but I like to visit shops sometimes too especially local independent ones. I don’t imagine the shop will continue as it is as it’s used more for an office / distribution hub but thanks for the years of pleasant browsing and customer service please don’t forget the local community who helped you to become what you are today!
28-11-2022
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Hiran Patel
Quality store that cares about what they're doing. I purchased a vintage Dom Perignon with customised engraving for my wedding from their website. From the first call to the last call they were a breeze to deal with. Great and easy communication. Quick shipping with the engraving. Ordered at 1300 hours (1 PM) and was shipped out the next morning. Excellent follow-ups as they promised. Prices are extremely reasonable and in line with market dynamics. I will be purchasing from this company again and when in the area look forward to paying them a visit.
28-09-2022
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Dr.Mohammed Aljunaid
I have purchased several time online, no words can justify the amazing customer services they have and caring about their customers, very helpful, knowledgeable, and have fast response, fast delivery and in the perfect way! I highly recommend to deal with them and trust you will never regret! Thank you guys for everything you are doing, wish you all the best 👏🏻
28-07-2022
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Wayne Shaw
Brilliant Customer Service. 10/10 for passion, courtesy, respect, honesty, range of products, product knowledge and assistance. Having dealt with Stacey on numerous occasions these guys take their passion for customer service and sales to another level. They are caring, honest and always looking to assist you and provide you with an exceptional service second to none. They are always recommending products and always ensuring you have multiple options to choose from Great pricing, awesome product range for luxury goods from some of the biggest brands. I could not recommend/vouch these guys any more because you need to experience what I experienced and I am sure you will not be disappointed. These guys are simply the BEST and stand out amongst many well known online retailers. This review is from a customer almost from the other side of the globe so I am super jealous of you Britishers who get to witness this great service face to face.
28-06-2022
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Ray Ray
Great customer service and attention to request. Purchased a few things to US and they made it in great shape plus fast shipment. Their email customer service is amazing.
28-05-2022
