West Way Coventry
West Way Coventry is a company located in Coventry, England. They specialize in providing Infiniti and Nissan dealership services, as well as supplying truck toppers. They also offer a range of products related to cars, boats, and motorcycles.
Introduction to West Way Coventry
West Way Coventry is a car dealership that specializes in Infiniti and Nissan vehicles. The company has been in business for over 30 years and prides itself on providing exceptional customer service. What sets West Way Coventry apart from other dealerships is their knowledgeable staff and commitment to finding the perfect vehicle for each customer.Services & products
West Way Coventry offers a wide range of services including new and used car sales, financing, and maintenance and repair services. They also offer truck topper supplies for those in need of additional storage space for their vehicles.Location
Located in Spon End, Coventry, West Way Coventry is in a bustling area with a variety of businesses surrounding it. Customers can expect to find restaurants, shops, and other amenities nearby. The dealership is easily accessible by public transportation, with the closest options being the Spon End bus stop (0.1 miles), the Gosford Street bus stop (0.3 miles), and the Coventry train station (1 mile).Benefits
Customers should choose West Way Coventry because of their expertise in Infiniti and Nissan vehicles. The dealership has a wide selection of cars available and their staff is knowledgeable about each vehicle's features and capabilities. Additionally, the dealership offers financing options and maintenance and repair services to ensure that each customer's vehicle stays in top condition.Good to know
Customers should be aware that West Way Coventry specializes in Infiniti and Nissan vehicles and may not have a wide selection of other car brands available for purchase.Reviews
Customers have praised West Way Coventry for their exceptional customer service and knowledgeable staff. Many customers have noted that the dealership went above and beyond to ensure that they found the perfect vehicle for their needs.Amenities
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test drive -
loaner vehicle
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service appointment
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parts department
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customer lounge
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wi-fi
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refreshments
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certified technician
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financing options
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financing
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warranty
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online ordering
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showroom
FAQ
What financing options do you offer for purchasing an Infiniti car?
We offer a variety of financing options, including leasing and purchasing with loans, through our partnered financial institutions. Our finance team can assist you in finding the best option that fits your needs and budget.What is the warranty coverage for an Infiniti vehicle purchased from your dealership?
Infiniti vehicles purchased from our dealership come with a comprehensive limited warranty that covers 4 years or 60,000 miles, whichever comes first. Additionally, powertrain coverage is included for 6 years or 70,000 miles.What is the warranty on your truck toppers?
Our truck toppers come with a limited lifetime warranty on the structure and a 1-year warranty on paint and components.Do you offer trade-in options for older Infiniti cars when purchasing a new vehicle from your dealership?
Yes, we do offer trade-in options for older Infiniti cars when purchasing a new vehicle from our dealership. Our team will assess the value of your car and provide you with an offer that can be applied towards your new purchase.What is the process for scheduling a test drive of an Infiniti car at your dealership?
You can schedule a test drive of an Infiniti car by calling our dealership or submitting a request through our website. Our team will work with you to find a convenient time and date that fits your schedule. During the test drive, you can experience the car's features and performance firsthand.Reviews
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R Jas
Great Customer Service ! I have been a member of West Way Nissan at Coventry for many years now.The customer service is brilliant and the cars are very very reliable too ! What more can you ask for ! I recently purchased a Nissan Micra and the Salesperson who dealt with me was Sam Evans.He was highly professional and very friendly and thoroughly explained everything to me.He gave me a very good deal as I had to part exchange my old car.I am very happy with the service and mostly happy with the car as it’s beautiful and smooth to drive and I am enjoying every second of it.I would like to say a hugh thanks to the Salesperon Sams Evan who was extremely understanding,professional and provided an excellent service.
23-05-2023
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Joanna Hughes
This dealership is a disgrace. They took money from my mother for a new car that broke before even exchanging. They have then made promises to call and not and also to add insult taken the first payment for a car that have not been received! After stating they wouldn't, the service of this branch has been horrendous. Absolute disgrace!!! And I'm sorry to have to even put one star on this review!
13-05-2023
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Sukhi Sandhu
I want to say a huge thank you to Emily Smith for finding us our perfect car. She was very patient when it came to answering all of our questions. We had a lot of questions! We couldn’t have asked for a better level of customer service. Super friendly, communicative and helpful. Thank you again Emily. Perfect example of amazing customer service.
06-05-2023
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Robin Walsh
This is my 7th Nissan all bought from an exceptional sales man Paul Biddle at West way Nissan in Coventry always goes above and beyond to ensure the customer gets a great deal can't say enough about Paul top guy credit to West way Nissan never let me down cheers Paul
06-05-2023
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W Xu
WestWay is definitely the wrong way to buy or service or repair Nissan. 1. After you bought the car and when the problem arose, the sales person usually had left the company. Therefore all his/her promise would not be honoured. 2. Nissan GB gives free map up grade but you have to pay Westway Coventry £120 unless you contact Nissan GB. 3. 12 months repair guarantee promised by Westway Coventry could not be fulfiled because the same problem occurred usually was not the part they repaired. Even if it was, they chose to forget it unless you had the receipt. The car I bought was just before pandemic so it was not used that much at all but I did spend so many weeks to deal with WestWay Coventry including two general managers. I could not remember how many times I had visited the company. One TPMS had never been fixed during warranty period although I visited numerous times. EML warning light was on intermittently. First major repair for both issues cost over £550. The car was also kept in their garage over a week. This led me to have no car during my Easter holiday. Just a week later after fix both issues came back. Then I brought the car back and they diagnosed it. A service advisor was very happy and told me that I had to pay another £800. I asked how about the guarantee and the answer was that it was other part failed as you could expect. I asked whether you could guarantee to fix it and answer was no. On the way back, all four TPMS could not be detected. I asked the dealer why it was only one failure after diagnosis it became all four TPMS. Their reply was not their fault. I had to contact Nissan GB. Nissan GB kindly got this resolved. Within 12 months, both issues came back. The car was back to Westway Coventry. This time, of course, was 'other' part caused the same problem and it cost another £500. Luckily Nissan GB stepped in. The car was serviced by Nissan dealer all the time. We had a few Nissan before this one. Unfortunately with Westway Coventry this car became the last one. It was very stressful to deal with them. I also had to take time off to repair the car for the same problems again and again. Everyone in my workplace knew how 'good' this car was. They do not value their customers but they do know the value of their customers! I wish Nissan GB reconsider Westway's dealership contract when it is due. Good luck for both the company and their customers!
29-04-2023
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Luke Frampton
29-04-2023
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MANU CHERIYAN
27-04-2023
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Daniel Lewis
Great service throughout from start to finish
27-04-2023
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Mr S
Atrocious service Advised short wait time 25 mins later still waiting Someone starts coming to us phone rings and deals with customer on phone instead. As a manager in sales this was awful lost yourself a sale and highly recommended go anywhere else
27-04-2023
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sandrine yollande mafolo
I am so impress and greatefull for the service getting from Emily smith ,she’s so patient a,kind and great👏👏👏
27-04-2023
