West Marine Services
West Marine Services is a company based in Brighton, England. They specialize in marine engineering and operate outboard motor stores. West Marine Services is equipped to handle emergency situations involving cars, boats, and motorcycles.
Introduction to West Marine Services
West Marine Services is a company that specializes in providing marine engineering services and products. Founded in the early 2000s, the company has established a reputation for high-quality services and products. They are unique because they offer emergency services for boats, which is not commonly found in the industry.Services & products
West Marine Services offers a wide range of services such as engine maintenance, repairs, and installations. They also specialize in outboard motor stores and sell a variety of boats, cars, and motorcycles. Their emergency services are available 24/7, which is a huge relief for boat owners who may encounter unexpected problems while at sea.Location
West Marine Services is located in Brighton, England, at Unit 6, Marine Trade Centre, The Boatyard, Brighton Marina, Brighton BN2 5UG. The area is known for its beautiful marina and attracts many boating enthusiasts. There are various restaurants, cafes, and shops nearby that offer a unique experience for visitors. The closest public transportation options are the Brighton Marina Bus Station (0.2 miles), Brighton Train Station (3.5 miles), and the Brighton Pier Bus Stop (4 miles).Benefits
Customers should choose West Marine Services because of their expertise in marine engineering and their commitment to providing high-quality services and products. They offer emergency services, which is a huge relief for boat owners, especially during unexpected situations. Additionally, their prices are competitive, and they provide excellent customer service.Good to know
Customers should be aware that West Marine Services only offers marine-related services and products. They do not provide services for cars or motorcycles.Reviews
Customers who have used West Marine Services have given positive reviews, praising their expertise and customer service. They have been described as reliable and efficient, with a quick turnaround time for repairs. Customers also appreciate their emergency services, which have been described as a lifesaver in some situations.Amenities
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propeller repair -
engine repair
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hull repair
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electrical system repair
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fuel system repair
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maintenance services
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spare parts supply
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free parking
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wi-fi
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repair service
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spare parts
FAQ
What type of emergency situations can your marine engineering team handle?
Our marine engineering team is trained and equipped to handle a variety of emergency situations, including engine breakdowns, electrical failures, and hull damage.What type of marine engineering services do you offer?
We offer a range of marine engineering services, including engine repairs and maintenance, electrical system installations and repairs, and hull repairs and maintenance.What certifications and qualifications do your marine engineers hold?
Our marine engineers hold a range of certifications and qualifications, including engineering degrees and certifications from industry organizations such as the American Boat and Yacht Council and the National Marine Electronics Association.Can you provide references from previous clients who have used your marine engineering services in emergency situations?
Yes, we can provide references from previous clients who have used our marine engineering services in emergency situations. Please contact us for more information.Are there any promotions or discounts currently available on outboard motors?
We do not currently have any promotions or discounts available on outboard motors. However, please check our website or contact us for any updates on future promotions or discounts.Reviews
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Tom Houlbrook
Really solid experience with West Marine this year - they worked with me to help coordinate getting my Axopar28 lifted and back in the water in a very short turnaround period.
30-11-2022
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Barry Shrier
Superb customer service. Very competitive prices. Thanks and will shop with you often again.
30-10-2022
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tina pugh
We had Joe, and Chris on our boat to do a job. I honestly can say that Joe was extremely professional and so was Chris; both very polite. No time wasted. The job was priced very reasonable and done with such care and precision I could honestly recommend the services of West Marine. We were based in Eastbourne so not on their home site so thanks for coming out to help with our project to get us sailing safely.
30-09-2022
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Matthias Hök
Outstanding service! Even though there was no technician available due to sickness of stuff people helped us with very good expertise.
30-05-2022
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Viktor Sirbu
Brighton.. beautiful coast 👍👍👍
30-05-2022
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Anthony Carter
Great service,good stock of parts.
30-05-2022
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Joachim Reichel
Excellent service, very quick, professional and friendly. Will come back when in Brighton!
30-05-2022
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Michael Dwyer
Professional, friendly and responsive team. Onsite presence in the marina next to the lock means generally faster presence to your boat.
30-05-2022
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Steve Bourne
I have been waiting for 9 weeks to hear back from West Marine with regards to having my engines serviced. 6 weeks ago I heard from them to say that the Golden Arrow Parts Manger was on Holiday and they couldn't source parts - I rang Golden Arrow and if they had a parts list they could have been ordered and delivered to usual time tables. I received a call from Ross this morning stating they had visited the boat ( that could not have happened as I have been staying on the boat for a number of weeks and the engine bay is locked) and due to corrosion ( the only corrosion being a very small amount on the exit exhausts normally cleaned off each year)that they couldn't take the boat on. I have been dealing with Mick West (the father) since 1999 and he has looked after all three of my boats and I have always received fair service for a fair price spending a significant amount of money with the firm. I do think this is simply a case of they really don't want regular , good paying clients or really can't be bothered with reliable customers. Having waited 9 weeks for a small service on a normal engine set to say I am disappointed is an understatement especially as had I known I could have simply booked someone else and got some use from my boat post lockdown. My view is very much precede with caution with a firm that has no customer information or history despite the significant spend I have had with them. To be fair I have been considering moving my boat during lockdown you can't get good service in the marina anymore and quite frankly given the number of floating houses filling the marina its no longer a quality marina to moor in. I do not agree with your response the first discussion with your gentleman Andy was in June of 2021 where I was quoted a 3 week lead time after not hearing from you for many weeks I chased and got a number of apologies and other platitudes. The fact remains and my review stands. The facts you state around the vessel presume that you have any knowledge of its owners or otherwise or where it has been and where it gets serviced. Im sorry my hull doesn't meet your standards however given I wouldn't want to use the boat without engines standard a small amount of marine growth on the hull given the lock down over the last 18 months and lack of access to the vessel by law what's the point your making. I shall simply accept your position that you can't cope with the boat. Had you asked for the engine serial numbers and service schedule and certificates of maintenance they could have been provided from within the cabin, equally had you prescribed entry criteria to your services I would have been happy to comply, We are talking about tow raw fuel filters and engine oil change with filters a single belt on each engine and two air filters for both engines. All of which were in the garage for your collection. However its clear that you can't orchestrate the work and I can't wait for your expertise for 3 months plus till you grace the boat with your attendance. Shall simply go elsewhere and once my boat meets your standards invite your inspection lol. This is a Princess V52 which I paid best part of £300k for however you seem to think its a converted MFV awaiting scuttling. You will need to remember that your lack of contact and customer consideration is the root cause of this failure but as a business lacking modern methods of communication and customer care apologising after the fact doesn't really meet any standard.
30-05-2022
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Garry Coogan
Very friendly and helpful staff who take the time to explain how things operate. They inspire confidence and do a thorough job.
30-05-2022
