Doctors

West End Surgery

Introduction to West End Surgery

West End Surgery is a healthcare facility located in Southampton, England. The company has a long history of providing quality medical care to patients. What makes West End Surgery unique is the personalized approach they take to healthcare. They focus on building relationships with their patients to better understand their individual needs.

Services & products

West End Surgery offers a variety of medical services including general health check-ups, immunizations, chronic disease management, and minor surgical procedures. They also provide home visits for patients who are unable to come to the clinic.

Location

West End Surgery is located on Moorgreen Road in the West End area of Southampton. The area is primarily residential with a few small businesses located nearby. There are several public transportation options available, including the Bluestar 18, the Bluestar 2, and the Xelabus X4, all within a 10-minute walk from the clinic.

Benefits

Customers should choose West End Surgery because of the personalized care they receive. The doctors take the time to get to know their patients and their individual needs. They also provide convenient home visits for patients who are unable to come to the clinic.

Good to know

Patients should be aware that West End Surgery is a small clinic and does not offer emergency services. In case of an emergency, patients should go to the nearest hospital or call emergency services.

Reviews

Customers have praised West End Surgery for their friendly and knowledgeable staff. Patients appreciate the personalized care they receive and the convenience of home visits. Overall, customers are very satisfied with the medical care they receive at West End Surgery.

Amenities

appointment scheduling
online booking
insurance acceptance
wheelchair accessible
parking
same day appointments

FAQ

Reviews

Philip Mcloughlin

I never had an over 40s check or over 50s check so I rang the surgery to see If I could get this done as I'm a single parent & have a duty to look after my son. They have sent me something over to fill in my weight, height, blood pressure and that was as far as I read as I don't have none of these facilities...?? I'm hoping that none of my taxes go to these doctors as there's no service here. What I have noticed also is that they will point you in every direction 111, 999, walk in x rays etc.. Anything to avoid seeing a patient. This is not a doctors surgery it's a referral service.

29-05-2023
Katrina Garrett

West end surgery Keep missing up my prescriptions Sending my prescription to different pharmacy without my consent I have clearly told them over 15 Times the pharmacy that I won't my medication to go to but still messing it up .left me three days without mental health medication. Due to a pharmacy who don't understand medication for mental health. Saying there haven't got it .when clearly there were lying again. I had to talk to mental health team over the weekend due to lack of communication.

16-05-2023
Ben Holden

Ever since the merge this surgery has really been terrible they now don't take calls between 12 and 2 and some of the reception staff are really poor at handling urgent health matters it's a real shame I never had a problem until they became part of a chain of surgeries and now I'm wondering what they actually do

30-04-2023
sue lees

I have been a West End GP Practice Patient for around 10 years. The Service was excellent at first. Sadly it has gon badly down hill over those years. Getting a face to face appointment with a GP is now incredibly difficult, with the poorly designed i-consult system used as the main tool for us to communicate our symptoms, with no way of attaching photos to assist with diagnosis! If you're lucky, you may get a telephone consultation weeks after your initial contact, or told to call 111! This is a very poor way to treat patients. We feel like the whole approach is to stop us from being seen! The Patient comes last!

30-01-2023
Zoe Indge

I have always had a good experience with this surgery.

30-09-2022
Amber Palmer

The Doctors and Nurses are always professional and compassionate. The receptionists however, are the complete opposite. They are rude, dismissive and patronising.

30-09-2022
stacy bareham

Absolutely horrendous reception staff, No understanding to mental health, Not sensitive regarding sensitive matters, made the call more like a argument rather then try and solve the matter. (Just book an appointment with doctor ) They really dont seem to care and was trying to pass the buck and send a clearly vulnerable desperate patient to A&E then allow to see their own doctor. Passed on to senior receptionist that was even more unhelpful. Still no appointment was given. These are the first people to deal with such a sensitive case and they definitely didnt care about the patient. Absolutely shocked with the tone in their voice and disregard in this matter. I will be putting it all in writing making a formal complaint. I can understand why people don’t get the help they need if the receptionist cant even treat you with a heart. Awful !! They should be ashamed.

30-09-2022
Queenie Padwick

When my husband died on Easter Saturday this year, l was advised by the Ambulance man to call my Dr. on Tuesday morning & report his death, which l did and was told by the Receptionist that a Dr would call me back, but stayed in all day and no call. Called again on the Wednesday, and my call was taken by the Practice Manager, who said, when l queried it, that the Dr is too busy to speak to me. Hence the one star

30-07-2022
Fiona Brewer

Love this surgery and GPs. Always very responsive. Personally, I much prefer using the eConsult system, you can complete this when its best for you when working rather than sitting on the phone in the morning to try and get an appointment that's not always necessary. The eConsults are replied to within a day or so with with next steps, an appointment or prescription. Much more efficient use of my and the surgery's time.

30-07-2022
Anne Hilton

I had to contact my doctor's recently which is a rare occurrence for me. I spoke to the receptionist who took details and passed them to my doctor. That evening I had a telephone call from the doctor and a prescription was forwarded to my pharmacy of choice. Exceptional service from West end surgery again and soo glad I am registered with them. Thank you all there for looking after us, very grateful.

30-07-2022