west elm
West Elm is a furniture and home decor company based in London, England. They offer a wide range of products including furniture, lighting, rugs, curtains, bedding, and accessories. They also provide interior design services and have stores across the United Kingdom. West Elm is committed to providing high-quality products and exceptional customer service to their clients.
Introduction to west elm
West Elm is a furniture and home decor company that was founded in Brooklyn, New York in 2002. The company's purpose is to provide customers with unique and modern home furnishings that are affordable and sustainable. West Elm is known for its commitment to ethical and eco-friendly practices, such as using sustainable materials and partnering with local artisans and makers.Services & products
West Elm offers a wide range of furniture and home accessories, including sofas, chairs, tables, rugs, curtains, and lighting fixtures. They also offer kitchen and dining products, bedding and bath products, and home office furniture. Additionally, West Elm provides interior design services to help customers create the perfect space for their needs.Location
West Elm is located on Tottenham Court Road in the heart of London's shopping district. The area is home to a variety of businesses, including furniture stores, lighting stores, and home improvement stores. Customers can expect to find a wide range of products and services in the area, as well as plenty of restaurants and cafes to enjoy. The three closest public transportation options are the Goodge Street Tube Station (0.1 miles), the Tottenham Court Road Tube Station (0.2 miles), and the Warren Street Tube Station (0.3 miles).Benefits
Customers should choose West Elm because of the company's commitment to sustainability and ethical practices. West Elm uses eco-friendly materials whenever possible, and they partner with local artisans and makers to support the community. Additionally, the company offers high-quality products at reasonable prices, and they provide interior design services to help customers create the perfect space.Good to know
Customers should be aware that West Elm's products are primarily modern and contemporary in style, so those looking for traditional or rustic furnishings may need to look elsewhere. Additionally, the company's return policy may vary depending on the product, so customers should be sure to read the fine print before making a purchase.Reviews
Customers have raved about the quality and affordability of West Elm's products, as well as the company's commitment to sustainability and ethical practices. Many customers have also praised the company's interior design services, which have helped them create beautiful and functional spaces in their homes. Some customers have noted that the company's customer service can be slow to respond, but overall, West Elm has received positive reviews from satisfied customers.Amenities
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showroom -
customization
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design consultation
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installation service
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financing options
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warranty
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after-sales service
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variety of styles
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variety of materials
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free parking
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delivery service
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online shopping
FAQ
What payment methods do you accept?
We accept various payment methods, including credit and debit cards, PayPal, and gift cards.Can you provide recommendations for finishing products and techniques?
Yes, we have a team of experts who can provide recommendations for finishing products and techniques based on your specific needs and preferences.What is your return policy?
We have a flexible return policy that allows you to return most items within 30 days of delivery for a full refund or exchange.Do you offer any warranty or guarantee on your products?
Yes, we offer a one-year warranty on most of our products, which covers any defects in materials or workmanship.What is your lead time for delivery and installation?
Our lead time for delivery and installation varies depending on the product and your location. We will provide you with an estimated delivery date at the time of purchase and keep you updated throughout the process.Reviews
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N P
I've ordered several items whilst in the store and telephoned the store with additional items needed and found the service very friendly and efficient. The delivery guys were also excellent taking a very large heavy mirror up 2 fights to our loft bedroom.
20-05-2023
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Oz
We recently went out on a sofa hunt and visited almost every furniture store on the street, but ended up buying at West Elm because the sofa was very good quality and the customer service from Johan was close to perfect. He took the time to show us many options and patiently answered all our questions. We recommend this place for sure!
06-05-2023
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Rafaela Fialdini
Horrible customer service ! Very frustrated - will not be buying from West Elm again. Purchased two expensive items online (chairs and bed) - paid for delivery & assembly but they never assembled any of my items
27-04-2023
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Gio
Beautiful mid century furniture. High recommended
27-03-2023
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Balint Regius
Great furniture shop
27-01-2023
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Marco Vedovato
Trisha it’s amazing! Her costumer service it’s outstanding !!
27-11-2022
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defne azaria
Avoid online store I have purchased online a set of bowls, received a delivery of baby sheets. The online store is controlled from US the customer service is appalling. It took 20 days, 6 emails 4 calls 3 UPS bookings to get the wrong items picked up and they are still not returning my money. I had to resort to start a case with my card company for a refund which I’m told could take months. Incompetency bordering fraud, if you are considering buying anything online please don’t if you don’t want to find yourself chasing customer service every other day, giving your money and getting nothing in return.
27-11-2022
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Alan Tang
Lovely products that can occasionally be very good value for money. Definitely worth keeping an eye out on sales!
27-10-2022
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Hila Peled
Sofa fell apart a year in and they do not offer any guarantee or service. Avoid at all costs.
27-09-2022
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Ian Turtle
Ordered item £59 chopping board, arrived damaged. So sent replacement also damaged. Now I’ve asked for refund won’t answer emails. I think they send out knowingly damaged goods and ignore you so they can keep the money. I’ve sent about 6 emails and they started ignoring me from when I used the word refund
27-09-2022
