West Design Products
West Design Products is a UK-based company that specializes in product designs for the art and creative industry. They are known for their high-quality art supply stores and handicrafts wholesalers. With a focus on manufacturing and fabrication, they also offer IT and e-commerce solutions for their clients.
Introduction to West Design Products
West Design Products is a UK-based company that was established in 1994. The company specializes in providing a wide range of art and creative products for both individuals and businesses. West Design Products has a rich history of developing innovative product designs and manufacturing and fabrication processes that have made it a leader in the art supply and handicrafts wholesale industry. What makes this company unique is its strong emphasis on IT and e-commerce, which has enabled it to provide its customers with a seamless online shopping experience.Services & Products
West Design Products offers a wide range of services and products that cater to the needs of both individuals and businesses. The company provides art supplies, handicrafts, and creative products that are of the highest quality. Customers can buy a variety of products such as paints, brushes, canvases, paper, stationery, and much more. The company also offers a range of manufacturing and fabrication services, which allows its customers to create bespoke products that meet their specific needs.Location
West Design Products is located in the Shearway Business Park, which is situated in the heart of Folkestone, England. The area is home to a diverse range of businesses, including retail shops, restaurants, cafes, and offices. Customers who visit the area can expect to experience a vibrant and bustling atmosphere that is both welcoming and friendly. The company is easily accessible by public transportation, with the closest train station being Folkestone West, which is just a 10-minute walk away. The three closest public transportation options are the Folkestone West train station (0.5 miles), the Folkestone Central train station (1.6 miles), and the Folkestone Harbour train station (2.1 miles).Benefits
Customers should choose West Design Products because of the quality of its products and services. The company provides its customers with a wide range of art and creative products that are of the highest quality. In addition, the company has a strong emphasis on innovation, which has enabled it to develop unique product designs and manufacturing and fabrication processes. Customers can also benefit from the company's strong IT and e-commerce capabilities, which ensure that they have a seamless online shopping experience.Good to know
Customers should be aware that West Design Products is committed to providing its customers with the best possible shopping experience. The company is continuously striving to improve its products and services, and it welcomes customer feedback. In addition, the company has a strong commitment to sustainability, and it works hard to minimize its environmental impact.Reviews
Customers have praised West Design Products for its high-quality products and excellent customer service. Many customers have commented on the company's innovative product designs and manufacturing and fabrication processes, which have enabled them to create unique and bespoke products. Customers have also been impressed by the company's strong IT and e-commerce capabilities, which have made online shopping easy and convenient.FAQ
Can you provide examples of previous product designs you have created in my industry?
Yes, we can provide examples of previous product designs we have created in your industry. We have a portfolio of our work that we would be happy to share with you upon request.Can you provide samples of your handicrafts before placing a large order?
Yes, we can provide samples of our handicrafts before placing a large order. We understand that it is important for our customers to see and touch our products before making a significant purchase. Please contact our customer service team to request samples.How do you approach incorporating client feedback into the product design process?
We value client feedback and strive to incorporate it into our product design process. Our team works closely with clients to understand their needs and preferences, and we use this feedback to create a customized design that meets their specifications. We also provide regular updates throughout the design process to ensure that the final product meets our clients' expectations.What are the types of art supplies you offer?
We offer a wide range of art supplies, including paints, brushes, canvases, sketchbooks, pencils, markers, and more. Our inventory includes supplies for a variety of art forms, from painting and drawing to sculpture and printmaking.What is your return policy for art supplies?
Our return policy for art supplies allows customers to return items within 30 days of purchase for a full refund or exchange. The item must be in its original packaging and in new condition. We also offer a warranty on our products, so if there are any defects or issues with the product, we will replace it free of charge. Please contact our customer service team for more information on our return policy.Reviews
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Vikki Barden
From the very first point of contact I've had terrible service. Applied online for a West account but after over a week had heard nothing so rang in only to be spoken to incredibly obnoxiously by the person who answered and told, unapologetically, that I'd have to wait another week as someone was off sick. Explained it was urgent but they rudely said I should have explained the expediency required in the online form! I would have, had I known that an application would take weeks. Told them to dispose of my application only to have a rep visit me weeks later out of the blue. Sent her a completed form over a month ago and have heard absolutely nothing. It's been nearly three months since I first applied. Dreadful customer service, poor organisational skills and poor communication skills. I've now gone elsewhere, where service is far more reliable and where small craft businesses are not snubbed!
30-06-2022
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Miroslav Kouba
(Translated by Google) In pohoo (Original) V pohoo
30-05-2022
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Jason Carroll
Very quick and helpful
30-05-2022
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Vincent Galmant
30-05-2021
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Kerry Anne Orr
Really disappointing service. Ordered items 30th June, paid and one month later still not arrived. Spoken to rep who has fobbed me off constantly. Asked for items not Instock to be held on back order and to send what they had, rep agreed but then nothing. Requested cancellation and refund and instead told order would be chased. Again nothing.
30-05-2021
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Lyrical Wordstar
The only problem I have with this company is the fact that the website has had problems for months so I can't see prices or view my order history. Any issues I've had with orders having missing items have been resolved and once confirmed and paid for, my orders are sent swiftly. I'd really like it if they'd send tracking information for orders like other suppliers but since I know I'll receive it next day except weekends it's not a problem, it would just be handy! Staff are friendly and helpful.
30-05-2020
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Martina Kwiczalova
30-05-2020
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Mr Sav
30-05-2020
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Dawn Fagg
30-05-2020
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A Google User
30-05-2019
