West Country Fires
West Country Fires is a company based in Southampton, England that specializes in wood stove shops, fireplace manufacturers, fireplace services, gas logs suppliers, rustic furniture stores, machinery & equipment, building & construction, and furniture & interior design. They offer a wide range of products and services to meet the needs of their customers. With their expertise and experience, West Country Fires is committed to providing high-quality products and exceptional customer service.
Introduction to West Country Fires
West Country Fires is a family-owned company that has been in business for over 30 years. Their purpose is to provide high-quality and unique fireplaces, stoves, gas logs, rustic furniture, and other related products to customers in Southampton and surrounding areas. They are known for their exceptional customer service, attention to detail, and commitment to providing the best products on the market.Services & products
West Country Fires offers a wide range of products and services, including wood stoves, fireplace manufacturers, fireplace services, gas logs suppliers, rustic furniture stores, and machinery & equipment. They also specialize in building and construction, as well as furniture and interior design.Location
West Country Fires is located on High Street in the town of Totton, which is just a short distance from Southampton. The area is known for its historic architecture, local shops, and restaurants. Customers can easily access the store via public transportation, with the Totton train station just a few blocks away. Other nearby options include the Redbridge and Millbrook train stations.Benefits
Customers should choose West Country Fires because of their exceptional customer service, high-quality products, and commitment to providing the best possible experience. The company is staffed by knowledgeable professionals who can help customers choose the right products for their needs and answer any questions they may have. They also offer competitive pricing, free consultations, and a wide range of products to choose from.Good to know
Customers should be aware that West Country Fires may have limited availability during peak seasons, so it is recommended to call ahead to schedule an appointment. They also offer installation services for their products, which can be arranged at the time of purchase.Reviews
Customers have raved about the excellent customer service and high-quality products offered by West Country Fires. Many have commented on the knowledge and expertise of the staff, as well as the wide range of products available. Customers have also praised the installation services provided by the company, which have been described as efficient and professional.FAQ
What is the warranty on your fireplaces?
Our fireplaces come with a standard manufacturer's warranty. The length and coverage may vary depending on the specific product. We encourage customers to inquire about the warranty for their desired fireplace model before making a purchase.Do you provide installation services or do I need to hire a separate contractor?
We offer professional installation services for our fireplaces. Our team of trained and experienced technicians can ensure a proper and safe installation. Customers are also free to hire their own contractors if they prefer.What are your rates for fireplace inspections and repair work?
Our rates for fireplace inspections and repair work vary depending on the specific service requested and the extent of the necessary work. We encourage customers to contact us directly to discuss their needs and receive a quote.Do you offer delivery and installation services for the furniture purchased?
Yes, we offer both delivery and installation services for the furniture purchased from our store. Our team can ensure a smooth and efficient delivery and installation process.Can you provide any references or customer testimonials for your past work?
Yes, we can provide references and customer testimonials upon request. We are proud of our past work and happy to share the experiences of our satisfied customers.Reviews
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Darren Van-Cliff
Terrible customer service, order was late then wrong trim was sent after advised by customer service it was correct. They will not refund for trim after paying over £3000 for fire. They said I should have read T&C’s
26-05-2023
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Dale West
Im so very pleased with my fire , delivery was brilliant and on time when we expected it . The fire we bought is amazing for value for money . Customer service second to none . Don’t go any we’re else to buy a fire from , this company is amazing . Have told all my friends and family about this fab company that supply fires . A big Thankyou from me and my partner we so pleased with our purchase . Gazco fires we love you
27-03-2023
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Luke Brown
27-02-2023
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John Quinn
I had a really good experience with this company found the staff helpful and knowledgeable.
27-02-2023
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Helen Aldridge
After ordering another fire from another company that could not fulfill the order until February, even though they stated on their website Next Day Delivery ! We stumbled across West Country Fires....After liaising with them via email and telephone they really did go over and above with their service. After receiving a refund from the other company we placed our order with West Country Fires on 16th December. We were desperate to have this before Xmas as newly built extension was ready AND they did not disappoint!! Delivery arrived 21st December. All communication was excellent, we dealt with Lucinda for the order and then Jackie for the delivery slot. All in all a wonderful service and really pleased with every aspect of the ordering experience from them. A BIG thank you
27-01-2023
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Ryan Woor
Terrible customer service. After purchasing a £3,000 wood burning stove and calling for advice after our installer reported a suspected issue with our stove, they were not prepared to give any advice or assistance in resolving the issues, instead passing all responsibility to the manufacturer or the installer. Not recommended. Ryan
27-01-2023
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R F
Everybody I've dealt with has been extremely helpful from start to finish. Great communication and always willing to help. Special thanks to Dannii and Jackie who have been brilliant!
27-01-2023
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Mike Law
Very happy. Staff great to deal with. Fireplace delivered on time. Delivery men were great.
27-12-2022
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ANDRE WHITEWAY
Excellent service from start to finish Thank you
27-11-2022
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nick oliver
Thank you to Lucinda, Tanya and Dannii for your amazing help, service and advice. will 100% recommend to friends and family.
27-11-2022
