West Bromwich Partnership for Health

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Reviews

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  Sami Bunari

  It’s a shame I cannot give a rating of -10, even 1 star is too much of a rating for this practice. If you try to book appointments online they will never show any availability (literally never), if you call them first thing in the morning bang on at 8am the automated message says they are taking too many calls, you try to call them for an entire hour between 8am-9am and the automated message still claims they are taking too many calls. Come 9am when the calls start to go through you have a minimum wait of 10 people ahead of you, so your now waiting for another 20 minutes at least for somebody to pick up the phone, for them to only tell you we are fully booked. You literally cannot make an appointment with this practice, literally. The receptionists change regularly, not surprised because they might be sick and tired of patients having a right go at them for not giving out appointments (don’t blame the patients though as they can never get a an appointment!) All they can recommend is to go to A&E, like we don’t know where A&E is, if we wanted to go to A&E we would have made our way there prior to waiting 2 hours for you to pick up the phone and tell me there’s no appointments, again and again! The receptionists do not care at all, that’s the honest truth. Leslie and Dr Tariq on the other hand are really good helpful people and will help (if you are extremely lucky to get an appointment.) They need to scrap their online service as that never works. In conclusion, this practice needs to be shut down as they can’t run a bath let alone a practice.

  06-05-2023
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  Parmjeet Singh

  Poor call service

  27-02-2023
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  Its T

  Absolutely horrendous practice and borderline impossible to get an appointment. On multiple occasions I have attempted to ring the practice at 8am - the automated message states that the phone lines are full to capacity and I cannot even join the queue to wait on hold? Everyone is being told to phone at the same time every morning - surely there must be a better way to resolve this? It takes over an hour to even join the queue, then to be finally able to join you have to wait another hour or so only to be told all the appointments have gone? It is an absolute joke! I have also attempted to book an appointment on the Nhs app countless times and also tried the link given to me by one of the receptionist (Ttp online service) with no luck either! I have 2 small children and it is not ideal for me to wait in a walk in centre for hours on end. Today I was not able to reach the practice via telephone for my 3 year old daughter and consequently had to send my husband to physically attend the practice and urge for an appointment. I called the practice 108 times in total. Beyond ridiculous. I have also recently discovered that the doctor is not in on Wednesdays and on Thursdays the surgery closes early - how on earth are people meant to be seen? It is outright disgraceful. Simply not good enough and the worst gp practice I have ever encountered. Please save yourself the hassle and find a different surgery if you’re considering registering.

  27-01-2023
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  Chelsea

  Dr okay if you manage to somehow magically get an appointment. Even when promised phone appointments you don't get a call. More likely to die before getting seen :)

  27-01-2023
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  Darren Hooper

  Not issued my medication on time. This place is hopeless

  27-12-2022
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  Sweetie 22

  Absolutely disgusting in the way this surgery runs. No appointment to pre book online, when you call in the morning for an appointment 230 times I called and was then placed on hold, caller number 9 for 35 mins. It's ridiculous how there is only one doctor that sits in practice and they didn't even do evening appointment. When you are expected to be at work for 9am and you are on hold for over and hour and half. This clear doesn't work. Why have an online service then since COVID it's useless. The receptionist are rude and do not care that patients are in need of appointment. Dr Tariq is a good doctor it's a shame there isn't more doctors in this practice.

  27-12-2022
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  sran kiran

  If I could , will give them 0 rate .. disgusting & poor receptionist..always told me to call Monday 8’o clock .. if they failed to answer on time what’s my fault .. because of them I’m a deaf person now , they never gave me appointment wch is why my both ear infection got worst , & i can’t hear anything without hearing aids ..poor poor poor receptionist.. after that infection increased all over in my body & went private hospital, that doctor mailed them still haven’t received any call bk , & never they gave me appointment even after I suffered a lot .. God never gonna bless you …

  27-12-2022
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  ari gâteau

  laughed at me and gave 0 help

  27-11-2022
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  New style

  What a joke taken a week to get through to these jokers to be told ring back tomorrow 8am Dr tariffs should find another office as this office is a complete waste of time ignorant staff incompetent

  27-11-2022
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  Redfaagol13 D

  Absolutely disgusting of a surgery, they don’t have any clue, the booking systems is truly horrendous, they say phone in the morning, when we do it’s a average wait 45 minutes to an hour only to be told it’s fully booked or there’s no doctors, the online system is a joke they don’t even know how to use it, let alone us, the staff are disgraceful, I don’t think they have had adequate training, they are impolite, no courtesy, there appearance lacks professionalism, they just don’t care. After 15 months of going back and forth with my wife, they could not establish what was wrong with her, they kept saying it was haemorrhoids or infections and kept giving the same medication, we had enough and went private only to find out it was colorectal cancer, all this pain and suffering could have been prevented with a simple biopsy at a early stage.

  27-11-2022