Web Choice UK

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Reviews

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  TavernCreative

  Choosing Webchoice to create our website was a Badchoice. In September 2021 we commissioned them to create our new website with a brief to completely reimagine and redesign our current site. In October the first-look came back and it was almost identical to our existing site. They were kind enough to start again and we approved the new look, with a 3-month timeline for the build. After the 3 months I began questioning when it would be ready. 'Very soon' I was assured. In April 2022 our existing WIX subscription was up for renewal, so I chased up again and I was told the website was almost complete. I didn't renew out WIX site and accepted we may have a few weeks without a live website. By July 2022 we still didn't have a website and I continued to chase. Despite being very meticulous in ensuring there would be no hidden costs in the early days, I was told they couldn't upload our products and would need to charge me £300+ to do this manually. Reluctantly I paid as I was conscious we were losing thousands per month by not having a website at all. By September 2022 there was still no sign of the website and I had finally lost my patience with them and asked to cancel and refund. They of course refused and suggested I can either take legal action or allow them to direct additional resources to get the job done. I accepted the additional resources with a new completion date of December 2022. By December 2022 the website was still not complete. I was dealing with one or two people based in India and they weren't able to clarify to me what the 'extra resources' were. It was clear to me by this point they lacked the expertise to complete the job but failed to admit their shortcomings. Our busy period is January-March, so in January 2023 I asked them to launch the site on the basis that it was better for us to have some online presence rather than none at all, after losing 8 months of website revenue in the previous year. The website launched unfinished and I was forced to instruct a new company to complete the work at the cost of £800+. The new company completed the work without issue in a matter of weeks. They noted the initial 3-5 hour of work billed to me was spent cleaning up the mess Webchoice had made. In addition all of the products I had paid them £300 to add to the site had to be removed and replaced, as they had used low res images on every listing, the pricing was wrong on most products and the listing descriptions didn't match the products they were listed under. After 4 months since launch we're still having countless issues with our site, most notably a plugin they used to create the building blocks of the design and layout. The plugin they used was a free version, which has now expired forcing me to either redesign the site from scratch or pay the costly subscription for this plugin. The website I paid £10,000 for was nothing more than a wordpress template. A website I could have designed myself and wish I had. I chose Webchoice because I wanted an outstanding website to take our business to the next level and instead I was met with a team of amateurs who simply outsourced their work to India and then became very defensive whenever I questioned their actions and delays - blaming anyone but themselves and failing to accept they simply could not do the job.

  27-04-2023
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  Tom Maynard

  It's a pleasure to work at such a great company 😊

  27-01-2023
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  Ava Harris

  Great people, great service. More than happy with the results. Was particularly impressed with the accounts team. Very friendly and professional.

  27-12-2022
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  Abhishek Kumar

  I found the their website useful and i would to go with their web design services later

  27-12-2022
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  Ameer Ali

  Amazing Experience

  27-12-2022
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  Srinivasan Padmanaban

  excellent

  27-09-2022
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  Edwin Soronnadi

  Cool

  27-09-2022
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  Tom Breza

  Sam and his team created an amazing website for us. It is responsive, looks great. I am glad we have picked this team for the task as IT company frequently we are asked to recommend someone to help with the website and I will pass Sam details.

  27-08-2022
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  Sarason Customer Service

  Excellent service was supported throughout the whole process Sam & Rijo were amazing never let me down would definitely recommend and we will use again. Thank you guys Rafi

  27-08-2022
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  aasim chowdhury

  GMS Tech supported us in web design, development and digital marketing. Thanks to their knowledge and determination our website looks great, it functions really well and includes a high level of interactivity. Would highly recommend to anyone!

  27-05-2022