Wave
Wave is a company based in Durham, England that specializes in providing services in the areas of vegan restaurants, housing utility companies, restaurants, bars & pubs, and public sector & society.
Introduction to Wave
Wave is a company based in Durham, England that was founded with the purpose of promoting environmentally friendly practices and veganism. The company has a unique background as it was started by a group of friends who wanted to make a difference in the world. They believe that by providing sustainable and vegan products, they can help reduce the carbon footprint and make the world a better place.Services & Products
Wave offers a variety of products and services, including vegan restaurants, housing utility companies, and eco-friendly products. They have a range of vegan dishes that are delicious and healthy. They also offer eco-friendly products such as reusable straws and bags. In addition, they have partnered with housing utility companies to provide their customers with sustainable and environmentally friendly housing options.Location
Wave is located in Priory House, Abbey Rd, Pity Me, Durham DH1 5RR, United Kingdom. The area is known for its beautiful scenery and is home to a number of restaurants, bars, and pubs. The area is also known for its commitment to sustainability, and customers can expect to find a variety of environmentally friendly businesses in the area. The closest public transportation options are Durham Train Station (2.4 miles), Durham Bus Station (2.2 miles), and Durham University Bus Stop (1 mile).Benefits
Customers should choose Wave because of their commitment to sustainability and veganism. They offer a range of eco-friendly products and services that are designed to help reduce the carbon footprint. They also offer delicious and healthy vegan dishes that are perfect for anyone looking to adopt a plant-based lifestyle.Good to Know
Customers should be aware that Wave is a company that is committed to sustainability and veganism. They may not offer products or services that are not aligned with their values.Reviews
Customers have praised Wave for their commitment to sustainability and veganism. They love the delicious and healthy vegan dishes and appreciate the eco-friendly products that they offer. They also appreciate the company's commitment to reducing the carbon footprint and making the world a better place.Amenities
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takeout
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gluten-free options
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alcoholic beverages
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reservations
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wi-fi
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parking
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credit cards accepted
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wheelchair accessible
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online bill payment
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customer support
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online account management
FAQ
What options do you have for customers with dietary restrictions other than veganism?
We offer a variety of vegetarian dishes and can accommodate customers with specific dietary restrictions, such as gluten-free or dairy-free. Our menu has clear indications of allergens present in each dish for customers to make informed choices.What is your policy on sustainability and minimizing waste?
We are committed to sustainability and minimizing waste. We source our ingredients locally, reduce food waste by composting and recycling, and use eco-friendly packaging. Our team continuously evaluates our processes to strive for more sustainable practices.How do you calculate the charges for your utility services?
We calculate charges for our utility services based on usage and the current tariff rate. Our team is always available to answer any questions and provide clarity on billing statements.What types of services do you provide for housing utilities?
We provide a range of housing utility services, including gas, electricity, water, and broadband. Our team is dedicated to providing reliable and affordable services for our customers.How do you handle and respond to emergency situations or utility outages?
We have a 24/7 emergency hotline for customers to report any utility outages or emergency situations. Our team responds promptly to these situations and works to restore services as quickly as possible. We also provide regular updates to affected customers until the issue is resolved.Reviews
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Buke Dehaty
I have to move to another company ASAP.
27-05-2022 -
Michael Cross
An arrogant Company with zero customer service. A complete shambles of a business that just makes excuses and no apologies for their incompetence. Treat their customers with contempt - not a nice Company to have to deal with !!
27-05-2022 -
Lisa Mccormick
absolutely terrible company, I've been trying to get an issue resolved for 2 years! they are not interested at all, impossible to get hold of and basically could not care less. The worst company I have come across.
27-05-2022 -
Reg Ford
Wave as an organisation continues to shock. After one year of dialogue over an incorrect charge and their confirmation in October 2021 that it would be corrected. Today we have received a new invoice including the original over-charged amount. They have made a small adjustment that clearly is incorrect by a factor of 14. Warning to all users of Wave services, please ensure bills are checked very carefully, something is sadly wrong with their billing team. What an appalling organisation, their grasp of technical issues is beyond bad and zero stars really would be too many. Having been in discussion with several of their staff since December 2020, we still have not resolved an overcharging issue. This culminated in receiving an email yesterday suggesting the bill was a 'catch up'. We normally, as a business, use 100-128 cu m water per quarter, in December 2020, we received a bill for 1124 cu m, almost a factor of ten higher. The bill totalled £3,749.38. In spite of the bill being ten times higher than usual, they still presented for payment. The problem has been caused by their meter rolling over from 9999 to 1000 instead of 0000. This aspect their staff do not understand and we suspect they have no idea how a water meter works. We have presented readings showing usage before and after the rogue reading and they are consistent at 100-128 cu m. The final ridiculous statement suggested we should check for leaks, even though current readings are as usual. The frustration in dealing with this matter is beyond words. Please use technically competent staff or at least arrange for us to speak with an engineer that understands the industry. I have written back to Wave with a spreadsheet and comment and await a further response. Today received a further email explaining the charge is correct and suggesting we obtain a quote from their own internal organisation to investigate excess usage. Pointed out, the excess will fill a 25m x 10m x 4m swimming pool. Once again a complete lack of understanding and customer service. Once again I feel a need to review this organisation. After almost 12 months they have still not managed to resolve an overcharge amounting to 1,000,000 litres of excess water. We have explained the issue is a meter problem and having changed the meter, they are still unable to resolve the matter in spite of the fact the new meter shows usage in line with historical data. To add insult, their latest bill now includes a debt recovery charge of £190.00. Making this post is a desperate attempt to encourage this organisation to review the case by senior personnel that can apply some common sense. We would be pleased to present our evidence in court to prove how ridiculous their stance is and importantly, how poor their customer service is. We feel sorry for the team in credit control who clearly understand there's a problem but their system does not allow for a straightforward resolution. Thank you particularly to Stacey in credit control for doing her best.
27-05-2022 -
Vee
Over estimated water charges by 21,000£ EDIT: Wave have no details to contact me from just my name. This is also the second month they have done this. It is not just a one time issue. So the response they gave is more than likely a template.
27-05-2022 -
Jay
Completely unprofessional. I'm being chased by a debt collector over bills of an address that I did not rent. I did however rent a nearby address on the same road years earlier with a different supplier but they have somehow mixed this up. The invoices clearly do not make sense and they have admitted to this but the mess up is a waste of time. They have pushed for proof yet they have no proof themselves. The bill is also massive for a storage unit where there is only a toilet. It seems criminal they can even claim this. Looking at this companies reviews it seems other people are having similar problems.
27-05-2022 -
BDS COMMERCIALS LTD
BE VERY CAREFUL WITH THIS COMPANY TRY CHARGE FOR A YEARS WORTH OF WATER WHEN DIDN'T HAVE THE PROPERTY AND IT HAS BEEN PROVEN I am Having Dealings with this company water bill from 2018 that i do not owe as i was not the tenant i have supplied them with a letter from my letting agent stating when i took up the tenancy and when it was terminated they say this is not good enough unless i supply them with my rates bills to prove when i was a tenant that is all they are prepared to accept but my rates were within my rent and they are trying to charge me for the year before when i didn't even have the property people should be very careful when paying their bills as they are over charging so read them very carefully
27-05-2022 -
Tim Baker
complaint handling procedure by this company is abysmally farcical and ineffective... do not ever sign up with them. my messages and emails arrogantly ignored. i didn't believe all the bad reviews before but i do now. how on earth these companies stay in business i don't know. ombudsman is the next step.
27-05-2022 -
GS
Unfortunately I have had to wait for about 9 months for Wave Business to complete a change of tenancy. I have spent around 15 emails and wasted many hours on the phone and i am no further forward. Really unhelpful and totally oblivious to understanding there is a customer at the end of this. I was sent an invoice for 25k which was billed incorrectly and this gives me the fear.
27-05-2022 -
michael livermore
The WORST Utility company i have used in over 20 years in business!
27-05-2021