Waterfront Spa and Health Club
Waterfront Spa and Health Club is a premier destination for those seeking relaxation and wellness in Dover, England. Offering a range of services including body massages, facial spas, and public saunas, the club caters to all your beauty and wellness needs. With a focus on sports and hobbies, Waterfront Spa and Health Club also features boxing gyms and massage supply stores. Whether you're looking to unwind or stay active, the club has something for everyone. As a part of the public sector and society, Waterfront Spa and Health Club is committed to providing top-notch services to its customers.
Introduction to Waterfront Spa and Health Club
Waterfront Spa and Health Club is a luxurious spa and health club located in Dover, England. The company was established with the aim of providing customers with a serene and relaxing environment where they can rejuvenate their bodies and minds. What sets Waterfront Spa and Health Club apart from its competitors is its state-of-the-art facilities, exceptional customer service, and highly skilled staff.Services & Products
Waterfront Spa and Health Club offers a wide range of services and products to its customers. Some of the services offered by the company include body massages, facial spas, public saunas, and health clubs. Customers can also purchase massage supply stores from the company.Location
Located in the heart of Dover, Waterfront Spa and Health Club is situated in a bustling area surrounded by other businesses such as shops and restaurants. Customers can expect to have a great time in the area, with plenty of activities to enjoy. The closest public transportation options include Dover Priory Station, Dover Western Docks Ferry Terminal, and Dover Eastern Docks Ferry Terminal, which are all within a 2-mile radius of the company.Benefits
Customers should choose Waterfront Spa and Health Club because of the numerous benefits it offers. The company provides top-notch services and products that are designed to help customers relax and unwind. The staff is highly skilled and knowledgeable, ensuring that every customer receives personalized attention and care.Good to Know
Customers should be aware that Waterfront Spa and Health Club is a popular destination and reservations are recommended. The company also has a strict cancellation policy, so customers should make sure to cancel their appointments in advance if necessary.Reviews
Customers have raved about the exceptional services offered by Waterfront Spa and Health Club. They have praised the skilled staff, state-of-the-art facilities, and relaxing environment. Many customers have mentioned that they have visited the spa multiple times and have always had a great experience.FAQ
What are your membership options and their respective costs?
We offer different membership options for individuals and families, ranging from monthly to yearly subscriptions. The cost varies depending on the type of membership and the duration of the subscription. Please visit our website or contact us directly for more information.What types of body massages do you offer?
We offer a variety of body massages, including Swedish massage, deep tissue massage, hot stone massage, aromatherapy massage, and sports massage. Our experienced therapists can help you choose the best massage for your needs and preferences.What kind of products do you use during facial treatments and why?
We use high-quality skincare products from reputable brands during our facial treatments. These products are carefully selected to suit different skin types and address various skin concerns such as aging, acne, and sensitivity. Our therapists can recommend the best products for your skin and provide personalized advice on skincare.How do you ensure the cleanliness and hygiene of your facility and equipment?
We take cleanliness and hygiene very seriously at our spa and health club. We have strict protocols in place to ensure that all equipment and facilities are cleaned and sanitized regularly. Our staff are trained to follow best practices for hygiene and sanitation, and we also provide hand sanitizers and disinfectant wipes for our guests to use.Are there any age restrictions for using the public sauna and, if so, what are they?
Yes, there are age restrictions for using the public sauna. Children under the age of 16 are not allowed to use the sauna, and those between 16 and 18 must be accompanied by an adult. This is to ensure the safety and well-being of our guests, as saunas can be potentially harmful if not used properly.Reviews
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M Cleeter
5 stars for Bonnie the massage therapist, she is great at her job and I want to go back. The spa could use some work, steam room was noisy and there was not enough steam. There was dirty brown water sitting underneath were you rest the cup to fill with drinking water. My wife’s massage therapist was not good and cut the massage short. My rating would be lower but Bonnie is has brought it up.
27-04-2023
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Sally Chisholm
27-04-2023
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Ice Baby
A rare jewel in the coastlines of beautiful Dover Kent where it may not always be sunny but regardless the experience well covers that. Professional exceptional service from real professionals, you know that can be hard to find especially in these modern times that’s why thankfully they cater with the beautiful old with the new. The room was more than comfortable, sea-view balcony. Worth it. Aren’t you? :) we all deserve to be pampered in trying times of life so the spa was also a beautiful welcome with a huge array of amenities all with wheelchair accessibility so that you can feel better too :) coast of Kent it’s a Royal gem for a reason! Thank you to all the wonderful team for making my stay a wonderful calm and rejuvenating one. Yes there’s a bar football too. In fact their old school hospitality is never truly out of fashion. :) beautiful sights lots to see. I recommend The Castle, if you’re into that. The choice is always ours haha.
27-01-2023
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gogu patraulea
Amazing
27-10-2022
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Michelle Smith
Mu daughter booked this through activity store it cost £100 and we was there for an hour treatment was cut short jacuzzi was shut steam room had no water to put on coals showers in changing room didn't work properly and when i complained i was made out to be lying had trouble getting though to book had to leave message when they did phone back they did not tell me to arrive early even though they said they did i have got all paper work and not once have i wrote down to arrive early so that was a lie just wanted to get out of refunding me I would not recommend this spa. it is not worth the value they lie to get out of trouble please find another spa that will treat you with respect
27-09-2022
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Simon Kind
27-09-2022
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R. C.
I don’t like the massage I received - the masseuse didn’t seem to like her job. First I was brought to a waiting room to sit for 10 mins, not sure why because she said she had a quiet day so I guess she could have prepared the room for me as I booked in advance. I booked a treatment for 30 minutes but it ended after 24 mins. I guess this is not the place for me…
27-05-2022
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Dee Dmonte
Feel bad for my daughter today. She booked a spa day for mothers day today. We got up early to enjoy a 'spa' day today for Mother's Day at this place. Its not cheap, we were asked to pay extra for a towel and robe at the desk and told steam room light not working. The 'spa' is in the basement a rabbit warren of corridors with doors going off everywhere. Went in the sauna which was ok, empty bucket and ladle for pouring water on the stones. No probs, we went into the hall to the drinking fountain to fill the bucket o find drinking fountain not working... ok, we thought, lets try the steam room - not only was the light not working, the entire steam room not working either. Thought we would try the spa pool. Jeez, was like sitting in luke warm dirty bath water. No chlorine smell so I don't think it had any and as for the jets... a dog walking by you and passing wind would have had a stronger effect. Not happy and disturbed the pool had no chlorine (with covid about) we decided to leave. We had been their approx 35 minutes at this point... We went to the changing room to get a shower - only cold water! As it happens the woman from the desk walked in. I complained and she said - the steam room would be fixed at 'some point' today. I said we were not happy and she said she was sorry and would talk to us when changed at the desk. Went to the desk - no one at the desk... I feel like my daughter was totally ripped off. Every other place from here to Ashford is far better. I would not recommend this place to anyone.
27-05-2022
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Allison Taylor
Had an amazing raindrop massage today, the lady that did it was friendly and professional. The massage itself was truly amazing and relaxing, just the right amount of pressure, will definitely return again soon, thank you so much. Only reason I gave 4 stars is that we wasn't offered robes to change into , although this maybe because the jacuzzi was out of action. We was made aware of this prior to our arrival and given complemetary vouchers to use the facilities another day which was a lovely gesture
27-05-2022
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Sarah-Jayne Willis
Good points- Relation room was lovely and calming Showers were amazing Massage was great Blonde lady was lovely and helpful Sarah was so attentive and friendly Bad points- The jacuzzi was broken The steam room smelt and had a loud banging coming from pipes We were left wondering corridors not knowing what we were meant to do next as we were left to our own devices, bags includes. The worst? The small lady at the welcome desk down stairs was observed being incredably rude to both guests and staff. Customer service/ customer relations training is required immediately, if not a staff shake up as this woman alone gave such a low star review and will in time cost the business greatly I'm sure. She was awful!
27-05-2022
