Water Plus
Water Plus is a leading water utility company based in Stoke-on-Trent, England. They specialize in providing energy and resources to their customers. With a commitment to delivering high-quality services, Water Plus is dedicated to meeting the needs of their clients. As a trusted provider in the industry, they continue to innovate and improve their offerings to ensure customer satisfaction.
Introduction to Water Plus
Water Plus is a renowned water utility company based in Stoke-on-Trent, England. The company was established to provide high-quality water services to customers. Water Plus prides itself on using innovative technology to deliver sustainable and cost-effective solutions to their customers. The company has been in operation for several years and has established a reputation for providing reliable services to their clients.Services & products
Water Plus offers a wide range of services to their customers. These include water supply, wastewater management, and water conservation services. The company provides customized solutions to meet the unique needs of their clients. Water Plus also offers various products to help its customers manage their water usage, such as water meters and leak detection devices.Location
Water Plus is located in the vibrant Riverside Park area of Stoke-on-Trent. This area is home to many businesses, including retail stores, restaurants, and offices. The location is conveniently accessible by public transportation, with the closest bus stop being just a five-minute walk away. The three closest public transportation options are the Campbell Road Bus Stop (0.2 miles away), the Riverside Road Bus Stop (0.3 miles away), and the Shirley Road Bus Stop (0.4 miles away).Benefits
Water Plus stands out from other water utility companies due to its commitment to sustainability and innovation. The company uses advanced technology to provide cost-effective and reliable services to its customers. Water Plus also offers customized solutions to meet the unique needs of their clients.Good to know
Customers should be aware that Water Plus is committed to providing sustainable solutions to their customers. The company encourages its customers to conserve water and offers various products to help them manage their usage.Reviews
Customers have praised Water Plus for its reliable and efficient services. They appreciate the company's commitment to sustainability and its use of innovative technology to deliver cost-effective solutions. Overall, customers highly recommend Water Plus for its excellent services.Amenities
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water supply -
sewerage system
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reservoir
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treatment plant
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pump station
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water meter
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leak detection system
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pipe network
FAQ
What is the source of your water supply?
Our water supply comes from a combination of surface water and groundwater sources. We work closely with regulatory agencies to ensure that our water meets all standards for quality and safety.Can you provide information on the quality of the water you provide?
Yes, we regularly test our water to ensure that it meets or exceeds all regulatory standards for quality and safety. We make this information available to our customers through annual water quality reports.What measures do you have in place to ensure the safety and reliability of your infrastructure?
We have a comprehensive maintenance and repair program that includes regular inspections, upgrades, and replacements of aging infrastructure. We also have emergency response plans in place to quickly address any issues that may arise.How do you set and adjust water rates for your customers?
Our water rates are set in accordance with regulatory guidelines and are based on the cost of providing water service. We periodically review our rates to ensure that they remain fair and reasonable for all customers.What is your policy on water conservation and sustainability?
We are committed to promoting water conservation and sustainability in all aspects of our operations. We offer a variety of programs and resources to help our customers reduce their water usage and we continuously strive to improve the efficiency of our own operations.Reviews
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Kevin Clifford
20-05-2023
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Adrian Lydiard
Absolute chancers. Created an account and bill from a none existent water meter , with made up readings and sent monthly bills. Then we're unable to deal with the issue because I didn't pass the data protection. When provided with all requirements, they still can't sort. Just go away.
13-05-2023
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James L.
Sent me a bill for over £1,000 for a company that’s nothing to do with me. They’ve been told it’s a mistake but they keep issuing bills with an amount outstanding over £1,000. They’ve also been harassing my tenants to pay bills that I’ve already paid. Have been through complaints department who did nothing. Will likely end up in court where I’ll also be seeking compensation for my property manager’s time in dealing with this. Hopefully CCW can help.
29-04-2023
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derrick robertson
Water plus - Do not use and stay away! The worst company ever.. Dont believe me - Just google "Water Plus Complaints" to see complaints to SPSO, OFWAT, CCWater & Watchdogs from hundreds of 'customers'. This is a joint venture between united Utilities and Severn Trent. Water Plus fails on even the basics but once they have your details they will continuously harass you and threaten you with debt collection even though their records and invoices are incorrect. Their admin systems are regularly down, they cant even find your customer notes, told us we didnt have an account, we werent required to open an account, we had £0 balance, account closed, they couldn't bill residential users.. but yet 1.5 years later they apparently want to change us £1000 for water.. A complete joke of a company and my advise is do not engage or take out any services with this company! Stephen Ellis may well respond to this and TrustPilot review but it is like he has a full time job trying to resolve the numerous customer complaints online!
29-04-2023
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Feramuz Karabulut
Worst company ever. Sending bill with out water supply it's joke.
27-04-2023
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decorating sundries
I strongly advise others to be cautious when dealing with Water Plus and to double-check any bills received from them. It is essential to ensure that you are not being charged for services you have not used or bills that have already been paid. I sincerely hope that no one else experiences the same level of frustration and disappointment that we have encountered in dealing with this company.
27-04-2023
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Stephan Berrill
I am extremely disappointed with the service I have received from this company. we have been receiving erroneous bills and threatening letters that appear to be nothing short of a scam.
27-04-2023
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Lauren Mccartney
If I could give minus I would! Avoid at all costs! Faulty meter and trying to charge the earth for water we haven’t used! They owe us money! Disgusting customer service. Won’t respond to email so there is no evidence in black and white! Should be ashamed
27-04-2023
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Chris Brown
They say they have been sending bills but when I questioned them they dont have the correct address. The street name and postcode is wrong. I've tried to sort this out and also the landlord of the building has been trying to sort out paying for the water and drainage for the whole building, but they have ignored his requests ( they get more money billing individual units as if it's multistory each unit below is paying for the same roof space) . I also gave them my correct address which they have ignored. They then harassed one of the people who train at my place ( I run a martial arts gym) who had nothing to do with the unit, which they got off my website ( ironically where the correct address is as well). They are now threatening with county court which I cant wait to attend but alas won't receive the letter as they still dont have my correct address. How can they be legit if they use your website to harass someone not the owner of the business and still not send a single letter to the correct address. Oh and before they come on and say contact them, I have about 20 times. Done now I won't even communicate with these charlatans.
27-04-2023
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Christopher Dolman
If i could give zero stars i would, useless in every way.
27-03-2023
