Sheltered Housings, Housing Utility Companies
Walnut Tree House
Walnut Tree House is a housing utility company located in Colchester, England. They specialize in providing sheltered housings for individuals in need. Their focus on the public sector and society sets them apart as a company dedicated to making a positive impact on the community.
Introduction to Walnut Tree House
Walnut Tree House is a housing utility company located in Colchester, England. The company was established to provide sheltered housings for the elderly and disabled individuals in the community. What makes this company unique is its commitment to providing affordable and accessible housing solutions for those who need it the most.Services & products
Walnut Tree House offers a range of housing services to its customers. These services include 24-hour care and support, communal lounges, laundry facilities, and on-site activities. Customers can purchase a variety of housing options such as studios, one-bedroom, and two-bedroom apartments.Location
Located on Shrub End Road, Walnut Tree House is situated in a quiet residential area of Colchester. The area is known for its peaceful surroundings and is home to a mix of residential properties and small businesses. The closest public transportation options are the Shrub End Bus Stop, which is a 5-minute walk away, the Colchester Town Train Station, which is a 10-minute drive away, and the Hythe Train Station, which is a 12-minute drive away.Benefits
Customers should choose Walnut Tree House because of its commitment to providing high-quality housing solutions that are accessible and affordable. The company's staff is highly trained and dedicated to providing excellent care and support to its residents. The communal areas and on-site activities make it easy for residents to socialize and stay active.Good to know
Customers should be aware that Walnut Tree House is a specialized housing utility company catering to the elderly and disabled. As such, the company has specific eligibility criteria that must be met before a customer can purchase one of their housing options.Reviews
Customers have praised Walnut Tree House for its friendly staff, comfortable accommodations, and excellent care. Many have noted the company's commitment to providing a safe and welcoming environment for its residents.Amenities
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security system -
customer support
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onsite parking
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wheelchair accessibility
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elevator
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kitchen
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laundry room
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garden
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library
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fire alarm
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cctv
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intercom system
FAQ
Can you provide information on the qualifications and experience of the staff who work in your sheltered housing?
We carefully select and train our staff at Walnut Tree House to ensure they have the necessary skills and experience to provide high-quality care and support to our residents. Our staff undergo regular training and are qualified to meet the needs of our residents, including those with complex care needs.What measures do you have in place to ensure the safety and security of residents in your sheltered housing?
We prioritize the safety and security of our residents at Walnut Tree House. Our sheltered housing is equipped with secure entry systems and CCTV cameras. Our staff are trained in emergency procedures and we have protocols in place for handling incidents. We also conduct regular risk assessments to identify and address potential safety and security hazards.Can you provide information on your customer service policies and procedures?
At Walnut Tree House, we are committed to providing excellent customer service to our residents and their families. We have policies and procedures in place to ensure that our staff are respectful, responsive, and compassionate in their interactions with residents. We also have a complaints procedure in place to address any concerns or issues that may arise.Do you offer any discounts or special programs for customers with financial difficulties?
We understand that some of our residents may be facing financial difficulties. While we do not offer discounts on our services, we work with residents and their families to identify potential sources of financial assistance and support. We also offer guidance and advice on financial planning and budgeting.How do you handle and respond to emergency situations or utility outages?
At Walnut Tree House, we have established protocols for handling emergency situations and utility outages. Our staff are trained in emergency procedures and we have contingency plans in place to ensure that our residents are safe and comfortable during these situations. We also maintain regular communication with utility companies to ensure that any issues are addressed promptly.Reviews
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kelly vargas
Wonderful, well maintained with friendly residents, good facilities and a very pleasant place to live.
30-05-2020
