Wallington Family Practice
Wallington Family Practice is a healthcare provider located in Wallington, England. They specialize in family practice medicine and are dedicated to providing quality care to their patients. With a team of experienced physicians, Wallington Family Practice is committed to promoting the health and well-being of their patients. Their services include preventative care, diagnosis and treatment of illnesses, and management of chronic conditions. They strive to create a welcoming and comfortable environment for their patients and are passionate about improving the overall health of their community.
Introduction to Wallington Family Practice
Wallington Family Practice has been providing excellent healthcare services to the community for over 30 years. Their mission is to provide the highest standard of care to their patients and promote a healthy lifestyle. What makes this practice unique is their commitment to building long-lasting relationships with their patients and their families.Services & Products
The practice offers a wide range of services, including general consultations, chronic disease management, immunizations, and health assessments. They also provide family planning, women's health, and mental health services. Patients can expect personalized care from experienced family practice physicians.Location
Wallington Family Practice is located in the Jubilee Health Centre in the heart of Wallington, Surrey. The area is home to many small businesses, including cafes, shops, and restaurants. Patients can expect a friendly and welcoming community. The practice is conveniently located near public transportation, with the Wallington train station, Woodcote Road bus stop, and Shotfield bus stop all within a 10-minute walking distance.Benefits
Patients choose Wallington Family Practice because of their commitment to personalized care and their experienced team of family practice physicians. They offer same-day appointments and extended hours to accommodate busy schedules. The practice also provides online booking and repeat prescription services for added convenience.Good to Know
Patients should be aware that Wallington Family Practice is a private practice, and fees apply for some services. However, they offer competitive prices and accept most major insurance plans.Reviews
Patients have praised Wallington Family Practice for their friendly and professional staff, personalized care, and convenient location. Many have expressed gratitude for the practice's commitment to building long-lasting relationships with their patients. Overall, patients highly recommend the practice for their healthcare needs.Amenities
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waiting room -
online booking
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telemedicine
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wheelchair accessible
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insurance accepted
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on-site lab
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pediatric care
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geriatric care
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same day appointments
FAQ
What specific services does your Family Practice offer?
We offer a range of services including general check-ups, vaccinations, chronic disease management, women's health, and minor procedures.What is the experience and qualification of the physicians?
Our physicians are highly qualified and experienced in family medicine. They are fully licensed and registered with the General Medical Council.What insurances do you accept?
We accept most major insurance plans including Bupa, AXA PPP, Aviva, Vitality, and Simplyhealth. However, we recommend checking with your insurance provider to ensure coverage.What is the process for scheduling an appointment?
To schedule an appointment, you can call our office during business hours or book online through our website. We also offer same-day appointments for urgent matters.What is the protocol for after-hours emergencies?
In the case of an after-hours emergency, please call 111 for medical advice or 999 for immediate assistance. Alternatively, you can leave a message on our office voicemail and a physician will return your call as soon as possible.Reviews
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John Stallworthy
22-05-2023
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Natalie Cumberbatch
If I had to base my review on the phone line alone and getting an appointment it would be a 1 star review. However the staff I have dealt with this past week deserve 5 stars hands down. From Kay (possibly Kate) who booked in my appointment to nurses Caylie and Harriet who looked after me for a week after a recent surgery wound became infected. Can’t praise them highly enough.
20-05-2023
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Caitlin Long
Seeing these reviews really shocked me. I have never once had problems getting through to the practice, the queues are always short and sweet when I need to call. Dr Sheppard is amazing, kind and truly listened to my concerns. She really cares which I find incredibly motivating in terms of taking care of my own health. The staff have always been able to efficiently pass on my messages to her and get a speedy response. Staff have always been helpful and communication has been great. When I missed an appointment due to work, I was as offered one the next day and then Dr Sheppard managed to fit me in and added a slot for me later that week. I really appreciate the support and flexibility regarding my schedule/situation. I understand all experiences are different but as a young person who works full time, this is a really good practice. Not having to call to make appointments is a massive bonus as well for me.
27-04-2023
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Robert Fruin
What a shambles. I have been with this practice for 10+ years and have always praised them. But now it has gone down hill. Can't book any appointments in advance. All appointments are on the day and you are required to call at either 8am or 2pm or book on the app at only 7am or 1pm. If the appointments run out start again tomorrow... don't worry if you work, because they don't care.
27-04-2023
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Kathryn McGovern
If I could give zero stars I would have. As the majority of reviews have mentioned the phone lines are ridiculous - the recorded message needs updating. Obviously in place to make it seem like you’re not waiting so long, once you’re through and selected you then get out on hold forever. Again as the majority have mentioned the reception staff bar the one or two are the rudest I’ve come across - baring in mind I’ve moved 17 times… one in particular - Jo - is disgracefully rude with a shocking attitude. In fact I’ve saved the number as “DRS do not speak to Jo” as a reminder when I call / receive a call. The amount of times they’ve misdiagnosed and given the wrong medication to myself and family is untold, also another serious incident that I won’t go in to… anyway DO NOT JOIN!!!
27-03-2023
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Kat M
Ridiculous system whereby you can only make appointments on the day, no advance appointments.... as if that wasn't bad enough, you can only make the appointment at 2 specific times of the day! When the time comes around, you can't get through to book an appointment on the phone as the line is constantly engaged/busy (can't even leave a message or join a queue) and the website has crashed so you can't use that either. 👎
27-03-2023
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Adam Harris
The Doctors there are phenomenal, all of them I’ve ever had have looked after me and ensured I was well both physically and mentally before dismissal from the surgery.
27-02-2023
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Susan Moghaddam
Prior to Covid the Surgery was something else, I even complimented them for a terrific work they were doing. Now, I am not sure why it's even open. You can't get through in the first place to make an appointment to see a GP, if you are one of the lucky one's that goes through and is offered one on the day, you are the lucky one. I have tried the online appointment, it offers you an appointment 30 days or more, which is no good to anyone unless it's not urgent. With so many staff and GP's, I am surprised why the service has become so awful and so unhelpful. What is so annoying is that when you finally do see a GP, which is never your own designated GP, the way you are greeted is either "what is the problem" or "so why are you here today"? I mean why does anyone go to the GP, it can't be due to a fun day out, seriously. How does a phone assessment help a patient, when they need to be examined or to show the Doctor something, it's just ridiculous and I don't know how and why the GP's have decided this is the best way forward for patient's to be treated. I am overwhelmingly disappointed with their services and their new system which is no good to the patients and if that is their way of treating us fairly and professionally, they really need to sit down and have a reality check and do a consultation to see how angry and frustrated most patients are. This is not what we are paying for as taxpayer's, this is not how we should be treated and unless people voice their concerns, it will eventually get worse if that is at all possible.
27-02-2023
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Yvonne Pettigrew
Nothing but excellent support and service from this practice specifically Dr Oliver, Admin team, receptionist staff, practice pharmacist. Thank you
27-02-2023
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Jay McCarthy
I am not a fan of the practice and it's not really my cup of tea don't really like one of the GPS that works there and the receptionist was very rude to me over the phone her tone of voice and atitude was sharp and rude.
27-01-2023
