Waldo
Waldo is a company based in London, England that specializes in providing contact lenses to their customers. They are known for their high-quality products and exceptional customer service. In addition to their focus on eye care, Waldo also offers a range of beauty and wellness products to help their customers look and feel their best. As one of the leading contact lens suppliers in the United Kingdom, Waldo is committed to providing their customers with the best possible experience.
Introduction to Waldo
Waldo is a London-based company that was founded in 2017 with the aim of making contact lenses more affordable and convenient for everyone. What sets Waldo apart from other contact lens suppliers is its focus on a subscription-based model that delivers high-quality contact lenses directly to customers' doors. This eliminates the need for customers to constantly reorder their contact lenses and makes the process of getting contact lenses more hassle-free.Services & Products
Waldo offers a variety of contact lenses for both near and far-sighted individuals. Customers can choose from daily, fortnightly, or monthly contact lenses, all of which are made with high-quality materials and come with a satisfaction guarantee. All contact lenses are available through a subscription-based model, which includes free shipping and the option to pause or cancel at any time.Location
Waldo is located on Phipp Street in the heart of London, surrounded by other businesses in the beauty and wellness industry. The area is known for its trendy cafes and boutique shops, making it a popular destination for young professionals. The closest public transportation options include Old Street Station (0.2 miles), Shoreditch High Street Station (0.4 miles), and Liverpool Street Station (0.6 miles).Benefits
Customers should choose Waldo for their contact lens needs because of the company's commitment to convenience and affordability. With the subscription-based model, customers can save money while also eliminating the hassle of constantly reordering contact lenses. Plus, with the option to pause or cancel at any time, customers have complete control over their subscription.Good to Know
Customers should be aware that Waldo only offers contact lenses and does not provide eye exams. Customers will need to have a valid prescription from an eye doctor in order to purchase contact lenses from Waldo.Reviews
Customers have given Waldo high marks for their affordability and convenience. Many customers appreciate the option to have contact lenses delivered directly to their door, and the subscription-based model makes it easy to stay on top of their contact lens needs. Overall, customers are happy with the quality of Waldo's contact lenses and appreciate the company's commitment to customer satisfaction.Amenities
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online ordering -
virtual consultation
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home delivery
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eye care advice
FAQ
What types of contact lenses do you supply?
We supply daily disposable contact lenses in a variety of strengths, including for astigmatism. Our lenses are made from high-quality materials and are designed for comfort and ease of use.Do you offer a free trial or sample of the contact lenses?
Yes, we offer a free trial of our contact lenses for new customers. You can sign up on our website and receive a free trial pack of 10 lenses to try.How often do I need to replace my contacts, and what is the cost?
Our contact lenses are designed for daily use and should be replaced every day. The cost of our lenses varies depending on the subscription plan you choose, but prices start at just £12 per month.Can I order my contact lenses online, and how long does delivery typically take?
Yes, you can order your contact lenses online through our website. Delivery typically takes 2-3 business days within the UK. We also offer international shipping for an additional fee.Do you offer any discounts or loyalty programs for frequent purchases?
Yes, we offer a 10% discount on all subscription plans for our loyal customers. We also have a referral program that rewards you with a free month of lenses for every friend you refer who signs up for a subscription.Reviews
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Johnathon Evans
I’ve been with this company for a long long time. The service was great while it started lately is horrible. I highly do not recommend this company. They said it’s a shortage which is odd, because other companies I’ve spoken with haven’t heard anything about a “ contact shortage “ I’ve called 6 times for my order today I finally get a tracking number after the order was placed last month. Save your money and time, the contract have went from great to dry and crusty. Meaning the Quality of the contacts have went down. A LOT
06-05-2023
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Amie
I love Waldo lenses, they are by far the most comfortable lenses I’ve used but their service has really dipped since the beginning of the year. Previously they’d take the payment and a day or so later I’d get a dispatch notification and the lenses would arrive in less than a week -- all perfectly timed for when I’m about to run out. Now, the payment is taken and nothing arrives until I call and chase. This is usually 7 days after the initial payment and then it can still take 1-2 weeks for them to arrive. So I’m left without lenses for up to 3 weeks without any communication from Waldo unless I call them. This has happened with my last three orders, and it's incredibly frustrating. Even after moving my payment date back two weeks, I still encountered the same issue. While I understand that global stock issues and delivery problems are impacting everyone, I expect a subscription service like Waldo to be aware of their stock holding and upcoming orders and inform their customers if they cannot fulfill them. I rely on my lenses to see, and it's unacceptable to wait for weeks without any communication. Unfortunately, the lack of communication from Waldo is reflecting very poorly on their company. I hope they address this issue soon and improve their service, as I am considering cancelling my subscription.
06-05-2023
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Catherine Dunlavy
Edit: Got a refund, updating to reflect that. Also want to note that customer service was always helpful, just unfortunately this service isn't the expedited service I was looking for when it comes to my contacts. Seems they just have too many orders. Paid for the extra contacts case and stuff that comes with the free 10-day trial, followed by a full month of the trial contacts and the extras not showing up. Queueu being charged for 3 month supply. Couple weeks go by and nothing so I contact them to hear my contacts are "packaged and waiting to ship, you will receive an email soon." A week later STILL NOTHING. I email to cancel my subscription and get a refund and wow, magically the 10 day trial AND my three month supply shows up 2 days later! Still haven't seen the extras I paid for. At least they canceled my subscription without a huge battle.
27-04-2023
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Sarah Cleaver
Have been let down once again. They take the money and don't dispatch in time. No help given for next day delivery either. After 2 yrs I'm out!
27-04-2023
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Jessica Chapman
I feel truly let down by Waldo. I have used their service for over 5 years. The last year they have had supply issues and never get the lenses out on time and give very little updates. When contacting customer service they are exceptionally unhelpful. This company should not be taking on new customers as they can’t even fill the orders for returning customers. Shame as the lenses were good but they have no respect for loyal customers. Don’t order from here unless you want extreme delays and disgraceful customer service. I am awaiting my refund and have cancelled my subscription. Let’s see how long that takes them!!!
27-04-2023
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Kristina Braun
Worst customer service. Have to call to cancel, very limited hours to do so. Also, sent a back to back order and when asked for a refund since I now have too many contacts, they only offered a partial refund. Box unopened, simply returned to sender. Do not order. Hubble is better.
27-04-2023
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Chelsea Allen
They are terrible!!! They continue to try and charge my card until it went through on a weekend, then I can’t call them because they’re closed on the weekend and first thing Monday morning is too late they said to cancel the order. There isn’t even an order number yet!!! They only wanted to give me store credit… which does me no good since I do not care for their lenses. Or a $35 refund on the $120 they charged me! They eventually raised it to $40 but that’s still $80 I’m out on contacts that they haven’t even shipped or finished processing yet and I cannot use. Horrible customer service and horrible experience.
27-04-2023
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Greta Miceviciute
either great service or no service at all, lenses are great but barely every possible to get them. 24 February was charged, but no contact lenses have arrived, since then been emailing and reaching out to try and get them or money back without any luck!
27-04-2023
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LaiKyn Noelle
If I could leave less than one star I would. Customer service is very rude and not helpful at all. I have been waiting for over a month for contacts that have been saying they would ship and never have. Still no idea when they will be shipped. Just save your money.
27-04-2023
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Natalia Garza
not sure how they can even legally run a business they just take Ur money and dont send anything and then refuse to take ur card offf the account i feel so stupid for thinking that this was a legit.
27-04-2023
