Vision Express Opticians - Dudley - Merryhill Centre
Vision Express Opticians is a company located in Brierley Hill, England. They offer a range of services including contact lenses suppliers, doll restoration services, ophthalmologists, pediatric ophthalmologists, beauty & wellness, art & creative, healthcare & medicine.
Introduction to Vision Express Opticians Dudley Merryhill Centre
Vision Express Opticians Dudley Merryhill Centre is a renowned company that specializes in eye care services. Established with the aim of providing the best eye care services to their customers, the company has been in operation for several years and has established a reputation for providing quality services. With a team of experienced professionals, the company is committed to providing personalized services to meet the needs of each customer. What makes this company unique is their commitment to providing high-quality services to their customers.Services & products
At Vision Express Opticians Dudley Merryhill Centre, customers can access a wide range of eye care services. The company offers contact lenses, spectacle frames, and sunglasses. They also provide eye tests, pediatric ophthalmology, and ophthalmology services. Additionally, the company offers doll restoration services, which is a unique service that sets them apart from other eye care service providers.Location
Located in the Merryhill Centre in Brierley Hill, England, Vision Express Opticians Dudley Merryhill Centre is situated in a busy commercial area. The area is home to a variety of businesses, including retail stores, restaurants, and other service providers. Customers can expect to experience a vibrant and bustling atmosphere when visiting the area. The company is conveniently located near public transportation options, including the Brierley Hill Bus Station, which is located 0.2 miles away, the Merry Hill Shopping Centre Bus Station, which is located 0.4 miles away, and the Cradley Heath Train Station, which is located 2.2 miles away.Benefits
Customers should choose Vision Express Opticians Dudley Merryhill Centre because of their commitment to providing high-quality eye care services. The company has a team of experienced professionals who are dedicated to ensuring that each customer receives personalized services to meet their unique needs. Additionally, the company offers a unique service, doll restoration, which is not commonly found in other eye care service providers.Good to know
Customers should be aware that Vision Express Opticians Dudley Merryhill Centre only offers eye care services and does not provide other beauty and wellness services. Customers should also be aware that the company may have varying opening hours during holidays and weekends.Reviews
Customers have praised Vision Express Opticians Dudley Merryhill Centre for their excellent customer service and the high-quality eye care services they provide. Many customers have also commended the company for their unique doll restoration service, which they describe as impressive.Amenities
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eye exam services -
contact lens fitting
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eye care advice
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parking
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wheelchair accessibility
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insurance accepted
FAQ
What types of contact lenses do you supply?
We supply a variety of contact lenses including daily, weekly, and monthly disposable lenses, as well as gas permeable and colored lenses.Can I order my contact lenses online, and how long does delivery typically take?
Yes, you can order your contact lenses online through our website. Delivery typically takes 2-3 business days.What type of dolls do you specialize in restoring?
We specialize in restoring antique and vintage dolls, as well as porcelain and hard plastic dolls.What types of payment do you accept and what are your prices for restoration services?
We accept payment through credit card and PayPal. Our prices for restoration services vary depending on the doll and the extent of restoration needed. Please contact us for a quote.What is your approach to making children feel comfortable during eye exams and treatments?
Our pediatric ophthalmologists are specially trained to work with children and make them feel at ease during eye exams and treatments. We use child-friendly language and take breaks as needed to make sure the child feels comfortable throughout the process.Reviews
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Janet Crook
Due to problems with the new on line booking service there were double bookings and I waited an hour for my appointment. Had I been given a realistic overview of the delay I could have used that time wisely but i was not. Jenny the Optician was excellent as usual but must have been under extra pressure by the problems the on line system caused
27-05-2023
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Jennifer Hukins
Very helpful!
24-05-2023
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Josie Love Hart
So the beginning of choosing my new glasses was a pleasant experience. A very nice lady with dark shoulder length hair helped me to choose my glasses and was so friendly and helpful. The problems began on collection. A very patronising young lady (tall, light brown wavy hair with glasses) dealt with my new glasses, she asked me to put them on and asked me to turn left and right then she took my glasses away. What she returned with was absolutely awful and I immediately felt upset. She had bent the arms outwards. They fell off my face. I told her, the fit they were upon choosing them is how i would like them to be. She returned again, this time both the ear part of the arms were bent like hooks. At this point I am quite cross and asked her why she did that. To which she responded with "that's just how we adjust them" I stated I have other glasses and this was not done. She replied "its just common with this brand". I told her my other glasses are this brand. She then said it was that particular style. I then had to inform her my other glasses are also this style. Her excuses became embarrassing but it didn't deter her from continuing. At this point she really has nothing left to fob me off with so said she will try again. She returned they were still awful. I explained again, the fit they were upon choosing them, fitted me exactly right. Can I please have them how they originally were supposed to be. She continued patronising me by pretending she didn't understand what I wanted. I requested the display pair be looked at in order for her to understand what I want. She still returned again with them looking absolutely terrible but less bent at the ear. I am now left with expensive glasses that are slipping off my face from being bent outwards,holding on by cutting into the back of my ear. I couldn't argue my point any further, the girl was so pig headed about it. Through pure exhaustion I said OK and took them as they were. So disappointing, I don't know why people behave this way, why is customer service so diabolical these days? Just to mention the manager witnessed this entire thing and I'd hoped he would step in but he didn't. I wish I'd have asked for the original lady now. She was so kind and polite, she had listened to what I wanted.
22-05-2023
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Roger Hickman
Helpful & friendly staff. A professional service all round.
13-05-2023
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Sabrina Bailey
Very thorough eye test as usual
06-05-2023
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Annam
I had to wait 30 minutes just to get an eye test. Too add on, it was a weekday!
27-04-2023
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Jawad Hussain
Worst experience ive had in a long time firstly waiting 2 hours for eye test with no apologies, everyone elses was getting compensated for their wait, didn't offer me anything. Waited 2 weeks now havent got my glasses yet, they just rang me to tell me they've lost them now ive got to wait another 2 weeks. Wish i could give 0 stars
27-04-2023
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Moira Lewis
I was happy with my experience at vision express.The optician was very thorough and explained everything well.The technician was lovely and she was very helpful in assisted me to choose nice frames for two pairs of glasses.I have been going there for years and the staff have always been good.They have adjusted my specs when they have become loose for free on numerous occasions.Never had a problem.
27-04-2023
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dean Phillips
Excellent service, friendly staff.
27-04-2023
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louise whitehouse
Never answer the phone!! I have been trying to contact the Merry Hill branch and the phone constantly rings out. In the end I contacted customer services who were much more helpful but you have to dig around in the website to finds the number which is not helpful ,won’t be going back there again ! For ref the customer service number is +448000382177
27-04-2023
