Virgin Media
Virgin Media is a leading telecommunications company based in Basildon, England. They specialize in providing mobile network operator services to their customers. With a focus on innovation and customer satisfaction, Virgin Media is committed to delivering high-quality telecommunications solutions to meet the needs of their clients.
Introduction to Virgin Media
Virgin Media is a British company that provides telecommunications and mobile network operator services. Founded in 2006, the company is known for its innovative approach to technology and its commitment to providing high-quality services to its customers. What makes Virgin Media unique is its focus on delivering fast, reliable broadband and mobile services, as well as its commitment to customer service.Services & Products
Virgin Media offers a wide range of services, including broadband, TV, and mobile services. Customers can choose from a variety of broadband packages, including ultrafast gigabit broadband, as well as TV packages that include a range of channels and on-demand content. In addition, the company provides mobile phone services, with a variety of plans and devices to choose from.Location
Virgin Media is located in Basildon, a town in Essex, England. The area is known for its mix of residential and commercial properties, with a range of businesses located in the town center. Customers can expect to find a variety of shops, restaurants, and other services in the area. The closest public transportation options are the Basildon train station (0.7 miles away), the Basildon bus station (0.6 miles away), and the Basildon Hospital bus stop (0.2 miles away).Benefits
Customers should choose Virgin Media for its commitment to delivering fast, reliable broadband and mobile services, as well as its focus on customer service. The company offers a range of packages to suit different needs and budgets, making it easy for customers to find the right service for them. In addition, Virgin Media is known for its innovative approach to technology, ensuring that customers have access to the latest and greatest services.Good to know
Customers should be aware that Virgin Media is a UK-based company, and its services may not be available in all areas. In addition, customers should be aware of the terms and conditions of their service agreement, including any fees or charges that may apply.Reviews
Customers have praised Virgin Media for its fast, reliable services and its commitment to customer service. Many customers have also noted the company's innovative approach to technology, which has allowed them to access high-quality services at affordable prices. Overall, customers are highly satisfied with their experiences with Virgin Media.Amenities
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24-7 support -
unlimited data
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free roaming
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discounts
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loyalty program
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fast network speed
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online account management
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high-definition voice
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network coverage
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rewards
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unlimited calls
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parental controls
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international calling
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auto-pay option
FAQ
What is the coverage area of your network?
Our network covers the United Kingdom, including Basildon and other areas.What types of plans and packages do you offer for voice and data?
We offer a variety of plans and packages for both voice and data, including pay-as-you-go, monthly contract, and SIM-only options. Customers can choose from different amounts of data, minutes, and texts to suit their needs.Do you offer international roaming services?
Yes, we offer international roaming services for our customers who are traveling outside of the United Kingdom. We have various options for international calling, texting, and data usage, depending on the country and length of stay.What is your policy on network speed and data usage limits?
We strive to provide fast network speeds for our customers, but actual speeds may vary depending on location and other factors. We also have data usage limits for certain plans and packages, which are clearly stated in the terms and conditions.Do you provide customer support services 24/7?
Yes, we have customer support services available 24/7 for our customers. They can contact us through various channels, including phone, email, and online chat, for any issues or inquiries they may have.Reviews
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Ron Pledger
I don't know where to start other than we are exploring Sky as an alternative. Have been with Telewest/ Virgin for around 30 years but enough is enough. In the last two years we have been without landline for 6 months and now have a problem with TV that call handlers cannot or do not want to deal with. You cannot speak to a manager or speak to a complaints section. Time to move on.
30-03-2023
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Julie Griffith
Finally terminated VM. Took an hour and three customer advisers to cancel. They kept fobbing me off and offering new deals to stop me from leaving. They were constantly reading their prepared scripts and could not answer questions if not on the script. The VM reception in this area is shocking, frequently dropping out. They have also become very expensive and would not allow be to drop services I do not use to make bill cheaper. Gone with another provider who I hope will provide a better service.
28-02-2023
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Adrian Davies
Cowboy's worst customer service ever if you like chatting to India call centres &chat bots this is for you for a household name Branson should be ashamed
28-02-2023
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B L
THERE IS A COMPANY WIDE ONLINE ACCOUNT ISSUE AT THE MONENT. DO NOT SIGN UP TO VIRGIN MEDIA! READ ALL THE REVIEWS ABOUT "YOU CANT USE THAT PASSWORD" ISSUE BEFORE PURCHASE! I have posted 3x on the forum Called 3 times spending over 2 hours on the phone STILL NO FIX FOR THE "YOU CANT USE THAT PASSWORD" ISSUE!! I tried to complain twice and first time they put it down as a 'WiFi issue'and closed it immediately without telling me. Last week she said she wouldn't log a complaint but would call me back on Wednesday... guess what? NO call back. Fobbed off again. I can't view my bills, change my TV subscriptions, my stream box doesn't work and I can't use tube WiFi. I need to cancel this atrocious service but I can't bear the thought of another hour on the phone to these call centers who don't care and tell you anything to close your complaint.
30-01-2023
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Anthony M
The worst company going, there not cosistent and the WiFi is beyond shocking.
30-01-2023
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andy smithson
Dont purchase anything with this company we can not watch a purchased film avoid at a costs
30-12-2022
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sameday doctor
All I want to say *AVOID*
30-11-2022
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Annalise Riley
The worst customer service team I’ve ever dealt with!! Ordered phone and sim and they don’t have the phone so push me to get a sim only in the mean time. I called TWELEVE times, they put me through to 20 different people, none of them could help, then they put the phone down. Now I am stuck with a SIM card I do not want.
30-11-2022
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Z CCc
Are you even serious, lolllll, I had the person on the phone promise me that they cancelled the faulty debit yet one month later I got another wrong bill. Somebody help these poor employees
30-10-2022
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Piotr “MAJOR” Majewski
(Translated by Google) total 0 (Original) Totalne 0
30-10-2022
