Vets Now Head Office
Vets Now Head Office is a leading provider of emergency pet hospitals and veterinarian services in the United Kingdom. With a focus on emergency situations, Vets Now is dedicated to providing the highest quality care for pets in need. From critical care to surgery, their team of experienced professionals is available 24/7 to ensure that pets receive the care they need when they need it most. Whether it's a life-threatening illness or injury, Vets Now is committed to providing compassionate and expert care for pets in emergency situations.
Introduction to Vets Now Head Office
Vets Now Head Office is a company that provides emergency veterinarian services and operates emergency pet hospitals. The company was founded in 2001 in Scotland and has since expanded to provide services throughout the United Kingdom. What makes this company unique is its focus on emergency situations, ensuring that pets receive the necessary care and attention in times of crisis.Services & Products
Vets Now Head Office offers a range of emergency veterinarian services, including surgery, diagnostic testing, and critical care. The company also operates a number of emergency pet hospitals, which are open 24 hours a day, 365 days a year. Customers can rely on Vets Now Head Office for prompt and professional care in emergency situations.Location
Vets Now Head Office is located in the town of Dunfermline in Scotland. The area is known for its historic landmarks, including the Dunfermline Abbey and Palace, as well as its picturesque parks and gardens. In addition to Vets Now Head Office, customers can expect to find a variety of businesses in the area, including shops, restaurants, and cafes. The closest public transportation options to Vets Now Head Office are the Dunfermline Bus Station (0.7 miles), Dunfermline Town Train Station (0.8 miles), and Dunfermline Queen Margaret Train Station (1.1 miles).Benefits
Customers should choose Vets Now Head Office for its commitment to providing high-quality emergency veterinarian services. The company's experienced and compassionate staff are dedicated to ensuring that pets receive the best possible care in times of crisis. With a range of emergency pet hospitals and services available, Vets Now Head Office is an excellent choice for pet owners in need of emergency care.Good to Know
Customers should be aware that Vets Now Head Office specializes in emergency situations and does not offer routine veterinary care. Pet owners should seek out a regular veterinarian for check-ups and preventative care.Reviews
Customers have praised Vets Now Head Office for its prompt and professional emergency services. Many have noted the compassionate care provided by the staff, as well as the quality of the facilities and equipment. Overall, Vets Now Head Office has received high marks from satisfied customers.Amenities
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24-hour service -
veterinary care
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pet emergency services
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24-hour care
FAQ
What types of emergency cases do you treat?
We treat a wide range of emergency cases for pets, including but not limited to trauma, poisoning, seizures, breathing difficulties, and gastrointestinal issues.Do you have on-site diagnostic equipment such as x-rays and ultrasound machines?
Yes, we have a range of on-site diagnostic equipment including x-rays, ultrasound machines, and blood testing facilities.What types of emergency cases do you handle?
We handle a variety of emergency cases for pets, including dogs, cats, and small animals. These can include anything from minor injuries to life-threatening conditions.How are emergency fees calculated and what payment options are available?
Emergency fees are calculated based on the type of treatment required for your pet and the duration of their stay. We offer a range of payment options, including credit/debit cards, cash, and direct insurance claims.Do you have any after-care services for pets recovering from emergency treatment at your facility?
Yes, we offer a range of after-care services for pets recovering from emergency treatment at our facility. This can include follow-up appointments, medication management, and ongoing care plans to ensure your pet makes a full recovery.Reviews
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hugo tang
Pure greed
30-04-2023
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Ross Jackson
An Insensitive company devoid of Empathy or Humanity! We recently lost our pet, a horrible enough situation without Vets Now piling on additional stress by texting us every second day to remind us that a balance is due, or to fill out a feedback survey. We handed over our insurance documents as soon as we arrived and still paid a £350 deposit. We paid a fee for vets now to handle the claim process for us, and still I am receiving texts chasing payment, from one day after the visit up until now, days after the claim has been paid out by the insurance company. Their customer support team are never reachable on the phone, the line just rings forever and when you are finally lucky enough to get through, you are told there is nothing that can be done and you just have to accept the constant reminder of your loss in the form of caveated passive aggressive text messages demanding they get their princely sum immediately.
28-02-2023
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Nathan
Scam company wanting £25 for administration even though I filled out all and completed the claims form myself. Never use this company again, so far no satisfactory resolution. Will be making a complaint to the ombudsman..
28-02-2023
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Nicki Fairall
This company is only focused on one thing "MONEY". Customer service and communication is appalling. They are clearly making a lot of money with their excessive vet fees so my advice to them would be spend it on training your staff in customer service. I will certainly not use these vet practices in the future.
30-11-2022
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Carl Richmond
Absolutely terrible organisation to deal with. 14 days to allocate funds to an account, still not received my deposit 10 days after the insurance has paid them. Complaints are not logged & emails are not replied to. I will add, that the actual veterinary care was excellent.
30-10-2022
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Barrie Brewster
Had a very sympathetic and professional consultation today from Laura, concerning my much-loved greyhound Bruno. It resulted in booking an emergency appointment with my own vet. This video consultation service is a valuable addition to my local vet surgery, and they refund the £24 video consultation fee when you book a vet appointment on the same day. Delighted.
30-08-2022
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Jed Niven
Excellent
30-05-2021
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SERGEANT
30-05-2020
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Neil Jarvie
As all the existing reviews for this company have been removed for some reason I'm reposting my previous review so that potential customers know what to expect based on my experience at their Kirkcaldy practice. I shall also state that they tried to have my wholly accurate review removed from Trustpilot (unsuccessfully) and had my account suspended on LinkedIn (subsequently reinstated) when I also made wholly factual statements... This company is a money generating machine praying on unsuspecting pet owners requiring emergency care. I won't bore you with the full story as it ended up being a 7 month saga of belligerence but some low points include: 1. £160 initial consultation fee on a Sunday afternoon as it's "out of hours' (normally £36) 2. Unnecessary procedures designed to increase overall costs 3. Recommendations for treatment not supported by the Vet's own notes 4. "Client Care" that treats customers like fools (we're not) Within 7 hours of being admitted my cat was apparently at risk of imminent heart failure. In fact she was constipated. Total bill... £730. My advice, if your Vet uses this company for it's out-of-hours service find another practice that doesn't. This company is proliferating across the country with monopolies in some towns so go check now before you have no choice. This location is their HQ site where their "client care" is based. In Vets Now terms client care means waiting a month for a reply to any communication only to be told they totally disagree with any issues raised. If you're in the Fife area transfer your pets from any practice that uses Vets Now for emergency cover. I have found Inglis Vets to offer excellent and very cost effective emergency cover. You have been warned!
30-05-2019
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bobbie anderson
30-05-2019
