Vesta Stoves

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Reviews

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  Emily Souter Johnson

  I have paid for my product and never received. They will not respond to my calls/emails. There customer service is terrible. Avoid

  30-11-2022
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  lisa mannall

  We bought this vesta 2 log burner for a garden shed early summer 2021, we received it a few months later, and it was installed by a separate company , all the fixings came with the stove, so it was a great buy. We have used the wood burner in the shed almost every weekend, autumn, winter, Christmas, spring, summer, it has been a joy, allowing us to enjoy our cool summer evenings, well into the night. Thank you to the company who made such a beautiful, easy to look after , practical log burner and log stand. It's amazing we love it. Thanks Lisa and Phil mannall

  30-10-2022
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  Daniel Beck

  I’ve just taken delivery of my V8 back boiler from Vesta. And Arrived on time. what a stove it is. Fantastic quality It’s handmade what else can I say Finished in Matt black 👌 I got exactly what I ordered John is guy u need to speak to. The glass is Even sent out separately to avoid breakages in transit

  30-10-2022
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  chris C

  Like others I'm really pleased with the product itself however having rang and emailed multiple times regarding a missing order i feel reluctant to recommend. It was only a small order of a cover and replacement firebricks but I've never received them, had no reply to numerous emails and no refund issued

  30-10-2022
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  Luke Morrison

  Amazing product, unbelievably poor customer service. I've been the proud owner of a Vesta stove for well over 10 years. I remember at the time of original delivery, noticing a crack in the stove door glass - I spoke to the owner and a new glass was sent in a matter of days - I really couldn't be happier. It was really exciting to be the owner of such a stylish and high performance stove. Taking a risk with a smaller company to get a nicer looking and more affordable stove paid off for me at the time... Unfortunately since then: I have needed new fire stones in March. Ordered them, they never arrived, emailed in April no reply, call in August - owner is on holiday and will return call in 4 days and in any case will resend the stones if the order has been lost - no call, no stones, I call in September - owner agrees to fill order, when the suggestion is made that I have been very unhappy with the wait and the need to follow up this issue so many times, I am told that "the order can always be cancelled and refunded!" After which a curt email was sent to me confirming this churlish act was actually carried out. I am certain now that my choice to buy a Vesta was the wrong one. Judging by the number of low scoring reviews, I am probably not the only customer who wishes they had bought an Aga instead. I don't know what has happened over the years at Vesta but the customer experience has become a disappointing waste of time. I advise caution when choosing this company if you value good customer service. Edited: I think this last response from Vesta just about sums it all up! It's a given that bad reviews will follow-up bad customer experience. Companies that care about their customers do everything they can to resolve these problems. Companies that don't care do it like Vesta. If you needed any more warnings about this company, simply read on to find a trail of recent negative reviews voicing concerns and disappointments. My recommendation is to steer well clear.

  30-09-2022
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  Graham

  This is an untrustworthy company and potential customers should take great care. Once the Vesta Stoves Ltd take your order and money it is very difficult to contact them and they do not keep to delivery schedules. I have had to move to claiming under Section 75 of the Consumer Credit Act which is a nuisance to say the least. There are plenty of better companies to purchase from

  30-09-2022
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  Brothers Autobody

  On July, 26 2021 I purchased a vesta stove (fiesta garden stove). I was told I would get it in a month. I tried to contact vesta stoves and I could not get anyone. I waited for about 4 months and I tried again to contact them. Again nothing. I called my credit card to try to reach them and they had no luck. It’s now august, 22 2022 and I still don’t have a stove. I payed $1,587.40 US dollars and I never received my stove. I see a lot of customers have the same problem. I wish someone would contact me before I need to take legal action. It’s been over 1 year and no one has contacted me.

  30-08-2022
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  Sarah Endicott

  We bought our stove during lockdown and had so many problems with this company. It wad impossible to get hold of anyone and we kept getting told it would be with us soon. It arrived after about 10 months. We’re pleased with the actual product. I tried to buy the pizza shelf for my husband’s birthday last October. I chased several times, the money was taken from my account but no shelf arrived until June this year. On trying to use it, it didn’t fit. I tried calling and was told I needed some clips to hold it in the oven, and they should have been sent. They promised they would send straight away. 3 weeks later I chased and was told they had been dispatched. Still not arrived and it’s mid August. Very difficult to trust this company after being lied to.

  30-08-2022
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  Karen Clifford

  Stove itself is lovely and well made. Customer service is non existent! Never reply to emails. No communication as to when item will arrive. Got fobbed off on the phone saying our Pizza shelf had been despatched and it obviously hadn't. Not all all the service I was expecting having spent nearly £1000 on a stove from them. Very sad and disappointed, such a shame....

  30-07-2022
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  Mike Topp

  Recently took delivery of our Fiesta Garden Stove. Very good build quality, so stylish too. Would definitely recommend anyone wanting good quality products got use Vesta Stove. This is our second Vesta Stove, we purchased a V2 for ours summerhouse and we have been delighted with it

  30-07-2022