Vehicle Replacement Group
Vehicle Replacement Group is a company based in Birmingham, England. They offer a range of services including bus rentals, home and rental insurances, insurance schools, license bureaus, truck rental agencies, transportation and shipping, insurance, jobs and education, public sector and society, as well as cars, boats and motorcycles.
Introduction to Vehicle Replacement Group
Vehicle Replacement Group is a company that specializes in providing replacement vehicles for individuals who are involved in accidents with their own vehicles. Founded in 2008, the company has grown to become one of the leading providers of replacement vehicles in the United Kingdom. What makes this company unique is their commitment to providing top-notch customer service and their ability to work with insurance companies to ensure that their customers are able to get back on the road as quickly as possible.Services & Products
Vehicle Replacement Group offers a range of services to their customers, including the rental of cars, trucks, and buses. They also offer home and rental insurances, as well as insurance schools and license bureaus. The company primarily serves the transportation and shipping industry, but they also work with individuals who have been involved in accidents with their personal vehicles.Location
Vehicle Replacement Group is located in The Chapel, Pinewood Business Park, Marston Green, Birmingham. The area surrounding the business park is primarily industrial, with a mix of warehouses, factories, and offices. There are several public transportation options available near the business park, including the Birmingham International train station, which is 2.3 miles away, the Marston Green train station, which is 0.9 miles away, and the Coleshill Parkway train station, which is 1.6 miles away.Benefits
Customers should choose Vehicle Replacement Group because of their commitment to providing top-notch customer service and their ability to work with insurance companies to ensure that their customers are able to get back on the road as quickly as possible. The company's fleet of vehicles is well-maintained and regularly serviced, ensuring that their customers have a safe and reliable mode of transportation while their own vehicle is being repaired.Good to Know
Customers should be aware that Vehicle Replacement Group primarily serves the transportation and shipping industry, but they also work with individuals who have been involved in accidents with their personal vehicles. The company is committed to providing top-notch customer service and ensuring that their customers are able to get back on the road as quickly as possible.Reviews
Customers have praised Vehicle Replacement Group for their excellent customer service and their ability to work with insurance companies to ensure that their customers are able to get back on the road as quickly as possible. Many customers have also commented on the company's well-maintained fleet of vehicles and their commitment to providing safe and reliable transportation to their customers.Amenities
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air conditioning -
wifi
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restroom
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onboard snacks
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onboard drinks
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luggage compartment
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usb charging ports
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reading lights
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audio system
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pet-friendly
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24-7 assistance
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online quotes
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discounts
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payment plans
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mobile app
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online services
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coverage options
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claims assistance
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customer service
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internet access
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parking
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waiting room
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security system
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accessibility ramp
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payment terminal
FAQ
What is the average cost of tuition for your programs?
At Vehicle Replacement Group, we do not offer any programs or courses that require tuition. We specialize in providing vehicle rental and insurance services to our customers.Can the application process be completed online or is it necessary to visit the bureau in person?
Our application process can be completed online through our website or over the phone with one of our representatives. There is no need to visit our bureau in person unless you require in-person assistance or support.What is your cancellation policy?
Our cancellation policy varies depending on the specific service or rental agreement. Please refer to your rental or insurance agreement for details on our cancellation policy.Can you provide examples of claims that your insurance policies cover?
We offer a range of insurance policies that cover various types of claims such as vehicle damage, theft, liability, and personal injury. Please refer to our website or contact us directly for specific details on our insurance policies.How does the claims process work, and how long does it typically take to receive a payout?
Our claims process typically involves submitting a claim through our website or over the phone with one of our representatives. The time it takes to process and receive a payout varies depending on the specific circumstances of the claim. We strive to process claims as quickly and efficiently as possible to ensure our customers receive the support they need.Reviews
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Steven Brown
Not sure what the fuss is all about. I have had nothing but great service form VRG - the booking in process, the delivery and a subsequent issue with the car was dealt with promptly and with minimal fuss. I was worried prior to calling, but really shouldn't have. I spoke to a number of people, in particular Ellis and they were all very helpful. Judge by your own findings, I suspect most people that get good service don't do a review. So.... this is mine... Thanks for your help getting a replacement car whilst mine is being fixed.
27-04-2023
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Jake Barford
AVOID AT ALL COSTS!!! Since the 27th January 2023 I have been waiting for a hire car. I have not had a hire car provided, I have not had confirmation of whether my car is a write off or not, I have had no payout, I was promised payments to civer the cost of a hire vehicle as they couldnt provide one, I passed on my bank details and never receiveda payment. My car has been parked on the road side broken since the 27th January. I am paying tax, insurance and a loan for it and I am now struggling financially due to this as I have no vehicle so am having to pay friends and family for lifts. I am due my first child in a matter of weeks and I currently can't even drive to the hospital due to the situation this company has left me in. I have rang every week and emailed frequently and Sobi (my alleged complaint handler) cannot even be bothered to reply to me! I was supposed to have a manager call me back, but why not wait a little longer for my tax to expire and the police to tow the vehicle... The WORST company I have ever dealt with. Assuming their service continues to be so poor you may read about this on news articles shortly as I have exhausted all other options... I even tried to write to their CEO...but I guess like everyone else at VRG he had more important stuff to do than to worry about a young man being able to drive his pregnant partner to the hospital when her waters break 👍🏽
27-04-2023
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Paul Dodd
If your insurance company uses these lot for courtesy car cover, insure with someone else.
27-03-2023
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Jennie Strudwick
Disgraceful rude arrogant... They cancelled the hire car without informing me or insurance company dealing with a no fault collision i was driving uninsured for 7 days.. Felt sick as a pig. All because my 11 year old left the keys in a car getting his bag out the boot and shut it the car locked. They were repacing the car as it had plastic shoved in windscreen for which i was told it was to keep windscreen secure... I told them immediately and was informed its fine we will get spare keys sent and come and get it. Two weeks later car still sat on my drive i get an invoice for £300 as the keys were missing... No they are in the boot. I need that car as my partner is critical in hospital and now have no way of getting to him. They basically said yes and.....
27-03-2023
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Andy
The worse most ignorant company ever. Helpfulness Isn’t in their vocabulary.
27-03-2023
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Myles McCaffrey
VRG should NOT be in business!! They promise the earth and leave you in the lurch. After eight weeks of them NOT answering the phone, emails or left messages I finally contacted my own insurance company (LV) who took my car away the next day and had me a curtesy car the next afternoon. All they want is their commission. The insurance companies should be aware of the bad behaviour of Vehicle Replacement Group and not use their dire services. They even asked me to find my own repairer’s. A terrible company.
27-03-2023
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Nat T
Very rude.on the phone.
27-02-2023
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Allison Shutt
AVIOD AT ALL COSTS!! Shocking customer service. I've been waiting 2 months for this shower of so say professional insurance company to deal with a no fault claim on my car. The next step will be legal advice and insurance ombudsman even completing the press and Watchdog. I'm at my wits end dealing with this company.
27-02-2023
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Brian J Kidd
if you insure through this company, you are making anyone you hit life’s hell!! they don’t respond, don’t answer calls, the worst company I have ever had the displeasure of dealing with! If you hear VRG run!!!
27-01-2023
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Tony Whittingham
Terrible company that you should avoid at all costs! Appointed by Hastings after one of their customers hit our car this company supplied an unsuitable vehicle telling us to take it or leave it then after unfortunately picking up a small stone chip to the windscreen charged us an extortionate £213 for a chip repair!!! They will attempt to extort money from you at every opportunity stay away.
27-12-2022
