VanMoof
VanMoof is a company based in London, England that specializes in bicycles and motorcycles. They offer services such as bicycle repair, motorcycle sales, and road cycling areas. VanMoof is also a sporting goods store that caters to sports and hobbies enthusiasts. They offer a wide range of products including cars, boats, and motorcycles. VanMoof is a one-stop-shop for all your sports and hobbies needs.
Introduction to VanMoof
VanMoof is a Dutch company that was founded in 2009 by two brothers who wanted to create bikes that are both functional and stylish. They have a unique mission to create the best and most innovative bikes in the world, and they strive to do this by using technology and design to create bikes that are both practical and beautiful. VanMoof is known for being a company that is always pushing boundaries and coming up with new and exciting ideas.Services & Products
VanMoof offers a range of bikes, including electric bikes, commuter bikes, and city bikes. They also offer a range of accessories for their bikes, such as bags, lights, and locks. In addition to selling bikes, VanMoof also offers bike repair services.Location
VanMoof's London location is situated in the Nine Elms area of the city. This area is known for being an up-and-coming part of town, with a mix of residential and commercial properties. People can expect to find a range of businesses in the area, including restaurants, bars, and shops. The nearest public transportation options are Battersea Park Station (0.7 miles), Queenstown Road Station (0.8 miles), and Vauxhall Station (1.1 miles).Benefits
Customers should choose VanMoof because they offer high-quality bikes that are both stylish and functional. Their use of technology and design means that their bikes are always cutting-edge and ahead of the competition. VanMoof also offers excellent customer service, with a team that is always on hand to help with any questions or concerns.Good to Know
Customers should be aware that VanMoof's bikes are on the higher end of the price range, but this reflects the quality and innovation that goes into each bike. Additionally, VanMoof's bikes are designed for urban environments, so they may not be suitable for more rugged terrain.Reviews
Customers rave about VanMoof's bikes, with many praising their innovative design and high-quality construction. Customers also appreciate the company's commitment to excellent customer service and the fact that they stand behind their products with a warranty. Overall, customers are extremely satisfied with their experience with VanMoof.Amenities
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bike rack -
helmet
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service
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financing
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parts
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customization
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accessories
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delivery
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showroom
FAQ
What cycling routes are available in your area?
We offer a variety of cycling routes in and around the London area. Our staff can recommend routes based on your skill level and preferences.Do you offer any warranties or guarantees on your products?
Yes, we offer a two-year warranty on all VanMoof bikes. This covers any defects or issues with the bike.What is your return policy for items purchased in-store or online?
We offer a 14-day return policy for items purchased in-store or online. The item must be in its original packaging and in new condition.What types of motorcycles do you sell?
We do not sell motorcycles. VanMoof specializes in bicycles and electric bikes.Reviews
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Nelson Nelson
Staff spend a lot of time hanging around smoking cigarettes on the pavement which is a nuisance not to mention unprofessional and seems sort of at odds with a bicycle brand
26-05-2023
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Merlin Van de Braam
My bike, which is one day old, does not work. Its totally dead. I cannot return it because they say (erroneously on their MyVanmoof portal) that the bike is more than 14 days old. I was able to secure an appointment in 4 weeks at the London store. 4 weeks!! Shambles. I will have to rent a van to bring the bike in for repair as the wheel is locked so cannot roll it. All this, after a 10 month wait (which was originally communicated as 3). DO NOT BUY A VANMOOF. They are the worst company I have ever come across. I was warned by so many people, but fell for their excellent marketing. That is the only thing they do well. Please do not buy from them. This business deserves to fail.
25-05-2023
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George Nelson
I am only writing this review now as there doesn’t seem to be any other way of getting a response or acknowledgement from anyone in the VanMoof team. I purchased my bike in May last year. Within a year it has had to go back to the shop for repairs for 3 different electrical and mechanical failures the most recent of which was a complete battery failure. I dropped my bike off on Sunday 14th May and as yet haven’t even had acknowledgment that anyone in their senior team is even aware of the issue. I have expressed, in person at the store in Battersea, and via email, my disappointment and discontent with the product and have requested either an exchange for an equivalent product that works as designed or a refund for what has been a completely subpar product, littered with deficiencies. Can someone please get back to me with an appropriate resolution.
24-05-2023
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G. I.
Should open in every European capital. Great bikes
23-05-2023
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Walid Fekhar
The woman at the front desk is rude and too laid back. When you pay 1000s for a bike, good customer service is the least you can expect. Very disappointed.
23-05-2023
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Josh
Listen.. first and foremost this bike is a game changer.. it’s basically like having a car in london without the parking and petrol costs. I rarely get public transport anymore and the experience vs pedalling a non electric bike is non-comparable. I’m a big fan of my S3 and it has served me well so far - 1000+ KM. Now let’s talk service - the team at Battersea are honestly superb and are always willing to go above and beyond to help. When I have had an issue and I’ll be clear they do arise from time to time -they identify and resolve the problem as quickly as they can. They gave me a loan bike recently to stay on the road when mine was out of action, good service. A lot of the negative reviews around service often involves people not realising they should ask for the London store contact directly and get in touch that way, otherwise you’ll be waiting for a response from Amsterdam HQ hence the delay. Shoutout to Joe in the repairs team who always sorts my bike out with the quickness when needed, but equally I’ve had such great interactions with all of the Vanmoof Battersea team. Big fan and long may they continue to make great bikes!
21-05-2023
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Alex Blake
I had a great experience with the staff at Battersea, I took my bike in for a quick look at a loose mudguard. They ended up replacing my front forks and did it in rapid time. I was in the area and live about a 4 hour round trip away. They went above and beyond to get me sorted. They don't always have the best reputation for service, in my case I've received nothing but great service.
20-05-2023
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Christopher Onderstall
I couldn’t be more disappointed with Vanmoof. After waiting for months for my bike it was stolen in less than 2 weeks. The replacement bike was broken on arrival. Weeks later and I still haven’t had a resolution from multiple attempts on their chat / DM support. I feel let down and like I’ve been in a heist. Vanmoof has made no attempt to contact me and I’m stuck with a locked dead bike in my house. Please don’t leave a generic response, it’s offensive, I’ve contacted support on many occasions.
20-05-2023
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Gold Cani
13-05-2023
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H Alex
I haven’t purchased any goods or services from them but they have been very kind to help me with my flat tyres and reattaching my bike chains, very thankful!
13-05-2023
