Utilita Energy Hub
Utilita Energy Hub is a leading energy supplier based in West Bromwich, England. They specialize in providing energy and resources to their customers, ensuring that their energy needs are met efficiently and sustainably. With a focus on customer satisfaction, Utilita Energy Hub is committed to providing reliable and affordable energy solutions to their clients.
Introduction to Utilita Energy Hub
Utilita Energy Hub is an energy supplier company based in West Bromwich, England. Founded in 2003, the company aims to provide affordable energy to households across the UK, especially those who live in prepayment properties. What sets Utilita Energy Hub apart from other energy suppliers is their utilization of smart meter technology, which allows customers to monitor their energy usage and save money on their bills.Services & Products
Utilita Energy Hub offers a range of services to their customers. They provide gas and electricity to households across the UK, with a focus on prepayment meters and smart meter technology. The company also offers energy-saving advice and tips to help customers reduce their energy usage and save money on their bills.Location
Utilita Energy Hub is located in Astle Park, West Bromwich, a town in the West Midlands region of England. The area is known for its industrial history and is home to a number of businesses, including manufacturing and engineering companies. The town is easily accessible by public transportation, with the three closest options being West Bromwich Bus Station (0.6 miles), Sandwell and Dudley Railway Station (1.4 miles), and Smethwick Galton Bridge Railway Station (2.6 miles).Benefits
One of the main benefits of choosing Utilita Energy Hub is their commitment to affordable energy. The company offers competitive prices and payment options for customers who use prepayment meters or smart meter technology. Additionally, Utilita Energy Hub's focus on energy-saving advice and tips can help customers reduce their energy usage and save money on their bills.Good to Know
Customers should be aware that Utilita Energy Hub primarily focuses on prepayment meters and smart meter technology. While the company does offer traditional meter options, their services may not be suitable for customers who prefer to pay by direct debit.Reviews
Customers have praised Utilita Energy Hub for their affordable prices and easy-to-use smart meter technology. Many have also noted the company's helpful customer service team, who are available to assist with any queries or issues. However, some customers have expressed frustration with the company's prepayment options, which may require frequent top-ups.Amenities
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solar panel -
renewable energy
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solar battery
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energy efficiency
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online bill payment
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smart meter
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green energy
FAQ
What types of energy plans do you offer and what are the rates?
We offer a range of energy plans to suit different needs and budgets. Our rates vary depending on the plan and the customer's energy usage. We have fixed plans, variable plans and prepayment plans. Customers can check our website or contact us for more information about the rates.Are there any hidden fees or additional charges not included in the advertised rates?
No, we do not have any hidden fees or additional charges that are not included in the advertised rates. We are transparent with our pricing and customers can trust that the rates they see on our website or in our promotional materials are the rates they will pay.What is your customer service response time and available support options?
We pride ourselves on providing excellent customer service and support. Our customer service team is available 7 days a week and we aim to respond to all queries within 24 hours. Customers can contact us via phone, email or live chat. We also have an online Help Centre with a range of resources and guides to help customers manage their accounts.How do you ensure reliable and consistent energy supply to customers?
We work with a range of energy generators and suppliers to ensure a reliable and consistent energy supply to our customers. We also have a team of engineers who monitor our energy network 24/7 to quickly identify and resolve any issues. In addition, we invest in new technology and infrastructure to improve the efficiency and reliability of our energy supply.What steps do you take towards sustainability and renewable energy sources?
We are committed to reducing our carbon footprint and promoting sustainable energy solutions. We offer a range of renewable energy plans, including solar and wind power. We also work with our customers to promote energy efficiency and provide advice on how to reduce energy usage. Furthermore, we are constantly reviewing our practices and processes to identify areas where we can reduce our environmental impact.Reviews
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Thai Rich
I've been with this company a while and they used to be OK but my god they have gone utter rubbish and customer service worse steer clear ,
27-04-2023
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Sohail Mohammed
27-03-2023
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Amanpreet Singh
27-03-2023
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Adam Gennard
I need to book a installation date for my smart meter. Nobody getting back to me how am I supposed to cope with no gas and electric
27-03-2023
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Tru Bone
This is not a review for the hub it is for the company you have not tried to get in touch you are ripping people off charging £10 a day for gas even tho it's not on all day complete robbery no reply to emails avoid this company
27-12-2022
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Alésia
Terrible!!! The worst ever I must say. My first call was at 11:52AM and for 2h I was not able to solve my problem (it's not solved yet). Every advisor that picked up the phone told me the same: "This is not with me, I will have to transfer you to the relevant department"... I've waited for 1h10min to speak with someone from the "relevant department" and nothing. Called for the second time, explained my issue and mentioned that I've been waiting for a whole hour to speak with someone, the advisor apologised and said that "there's no one on the queue so you will be transferred straight away"... waited for another 30min and nothing. Called for the third time, the lady was clearly annoyed and unbothered after listening to my enquiry and waiting problem, transferred me to the Residential department (finally a name has been provided) where I waited for another good 10min extremely upset. NO ANSWER! Called for the fourth time, another advisor picked up and just said the same that the previous 3 said. However, even though it was not her department she tried to find a solution for my problem (that it's not solved yet by the way) instead of transferring me to a non-existent line where people from that "relevant", "residential" whatever department doesn't want to work! Thank you very much Ms. Dawn for being the only good and helpful employee out of 4 advisors. I'm still very upset with this customer service experience. For someone who worked with customer service for 10 years+ this is a shame.
27-12-2022
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Bad Girl
27-11-2022
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Lee Jay
I am not happy about the fact I'm trying to get through to a *Human* about the issues I'm having I have topped up and the money has been taken from my bank account however it has not reached the meter... I try to call to get this issue dealt with and there's no option to speak to anyone you're cut off after an automated msg 🤔😑 So I try live chat ( SPEAKING TO A ROBOT) that replies "sorry I do not understand your query" 😤 Finally attempt a live chat with customer service agent only to be put in a que of 140 people 😩😑 People have kids the weather ain't great I'VE PAID , YOU'VE TOOK THE MONEY!! yet I can't get this rectified 🤔 How are the elderly meant to deal with these issues if I struggle they're bound to really struggle this winter and that's a disgrace to leave people In an emergency yet offer NO DIRECT CUSTOMER SERVICE!!
27-10-2022
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Liam Sheridan
27-07-2022
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Vartez D
27-05-2022
