Use The Sun Ltd

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Reviews

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  Brandon Thomas Murray

  Within the last month, I had an air source heat pump installed from this company. Unfortunately, due to the energy crisis, the running cost have more or less doubled. So now I have had solar and battery installed by this company, it has brought my running cost right down again. Thank you Use The Sun.

  29-05-2023
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  Carol Harding

  Highly recommend this company They have been brilliant from initial meeting through to installation and now continuing support Everyone has been so helpful, polite , and got the job done- no fuss Have researched many companies, so glad I used these guys

  27-05-2023
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  Faye Churchill

  Couldn't be happier with our solar and battery install. We had brilliant communication throughout with Dean and the installers were quick and tidy. Wouldn't hesitate to recommend, thank you!

  30-03-2023
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  michelie chambers

  Please avoid this despicable company! I wouldn’t have. Hose them but sadly our salesperson did - he has now removed himself from them. Spent £14,000 on an ASHP which has extreme costs and continual issues! They no nothing about set ups etc They have walked way from helping AVOID AT ALL COSTS! I am taking this all the way with regulatory bodies and will take this all the way legally so do yourselves a favour and AVOID!

  30-12-2022
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  M B'n

  Highly recommend! We recently had a heatpump installed and the Ray and the rest of the installation team were simply amazing - worked like a whirlwind for two days including Saturday, and left everything very tidy. Ray simply wouldn't rest until he had solved an unexpected and unusual pre-existing issue with our central heating pipes. Post-installation support was also everything you'd wish for, having to come to grips with a completely different heating philosophy. Their engineer, James , came back to check and fine tune the settings after a few weeks of operational time and provided loads of practical advice. The heatpump is now being severely put to the test in the current cold snap and it is reassuring that Use The Sun are available for advice.

  30-12-2022
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  phat media

  AHP Installed incorrectly and called out to rectify time and again. It never ran as it should and the customer service was painfully slow and unresponsive. Having to chase up when the next fault that Daiken service revealed would be fixed. I'm sorry but I have to advise others best avoid this company from our experience.

  30-11-2022
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  Jan Marak

  They installed my solar panels. My 12 380W panels produced 28 kwh of electricity on best day which exceeded my expectations. They were also one of the few willing to install Enphase micro-inverters. I had to wait for batteries couple of months as there is a shortage. Batteries have been installed now. Great communication with sales rep who responded quickly. Engineers have done great work, everything looks neat and works. Price was good as well. I would definitely recommend them.

  30-08-2022
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  Farah Irrfan

  I had solar and batteries fitted last year and I just had my heat pump installed last month under the bus the service was brilliant happy with everything Thank you guys once again 👍

  30-08-2022
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  Peter Lewis

  I Recently had a Tesla Powerwall 2 Battery installed by Use The Sun. I was very impressed with the engineers. They were polite, on time and very tidy. The price was more competitive than other Tesla certified installers. I would definitely recommend Use The Sun Thank you again.

  30-08-2022
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  Daniel Rose

  I don't like to leave negative reviews and have capped my review at two star as we didn't get as far as getting the panels fitted before things went wrong. If you choose to use this company, then you might want to be aware of the following. Sales rep was friendly and I picked the company as he was not pushy. However, after agreeing an install date within the month, every thing was very slow with poor communication. After signing the contract, it took several days, a few messages and finally I got hold of the office to book an Install date. Not impressed I was doing the chasing. Approaching the install date I only had verbal confirmation and again made several calls to confirm, when eventually the right person was in the office, the day before the scaffolding was due, I was told the battery was not available and they didn't know when it would be in stock and so they were cancelling the install. In fairness I knew there might be a slight delay and was told this could be added later. I was not expecting a full cancellation. I was then told they would speak to the sales rep to see what I had been told about this later battery install. Then things got really odd. I was told the engineer and sales rep disagreed on placement of the panels. For this reason no scaffolding plans had been created that had not been booked either (at this point it was due in 15 hours time..). I was told it was the sales rep's problem to sort out and he would be in touch. I couldn't believe how unprofessional this company was being. Manager didn't seem to care that no one was in charge of the project. At this point I cancelled the contract. They never contacted me to apologize or try to rescue the sale, which confirmed my decision.

  30-08-2022