Urban Stay Shard View Serviced Apartments Monument

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Reviews

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  Monika Marcinka

  We had some difficulties with deposit but it was delivered in the end. It was not so bad as other reviews. It is not exclusive but it was clean and we had all what we needed. The apartment is bright and has nice view. Rooms : 4/5 | Service : 4/5 | Location : 4/5 Hotel highlights Great view … More

  01-01-1970
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  nik Alisha

  Stayed here two nights ago and loved it!! Very clean, great location and felt luxurious! Loved being so close to the shard and seeing the pretty skyline! Would defo recommend staying here again for a quick city break in London Rooms : 5/5 | Service : 5/5 | Location : 5/5 Hotel highlights Luxury, Great view, Great value … More

  01-01-1970
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  Tobi Odutayo

  I had a fantastic experience in my stay. Great experience, amazing views would defiantly recommend. The customer service was very helpful. Met all my expectations. Rooms : 5/5 | Service : 5/5 | Location : 5/5 Hotel highlights Luxury, Great view, Great value, High-tech … More

  01-01-1970
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  Sunandini Sharma

  The view of the Shard was so very special, location is just perfect,and more over they made good use of the space! Rooms : 5/5 | Service : 5/5 | Location : 5/5 … More

  01-01-1970
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  Aiman Sahouli

  HUGE WARNING! The day after we checked out we received a message from JAMES the owner - informing us that we won't get our deposit back because the apartment was left in a very bad shape, he sent us a couple pictures that looked staged with whine bottles all over the place, tampons, every door on the cabinet was open, the dishwasher open and messy etc etc... Me and my friend was shocked because this wasn't even close to the reality!! We actually cleaned up after us, despite being charged £110 only for the cleaning fee... We then contacted James and told him we will take legal actions - luckily enough we had taken our own pictures and could prove with bank transactions that we never bought any whine bottles.. As expected we received an apology from James - claiming that this was a misunderstanding between him and the cleaning company.. Obviously we're not buying this and neither should you! The apartment itself had big problems, we couldn't keep the bedroom door open, the heater was noisy and kept me awake, the shower temperature was bad, water didn't really get warm. The living room window was broken and other things! Don't waste your money on this horrible place with bad owners.

  01-01-1970
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  Urs Diepolder

  (Translated by Google) I rarely give bad reviews. But this experience was incredibly bad. First of all the situation of the apartment on arrival. The front door has been broken before. No idea if it could be opened with force. We haven't tested it. The apartment is in a bad condition on the outside. The bed was way too hard and we couldn't sleep in it. It only moves through the room when you sit in it. It was also way too small. In the corner was a cheap IKEA closet badly assembled and almost falling apart from moving like that. Internet wifi didn't work. In the kitchen all dishes and pans were extremely dirty. We had to clean everything before using it. The toaster was a nightmare. There were lots of black breadcrumbs from previous tenants. When toasting it stunk in the whole apartment. It was not possible to clean it. This is not an apartment for rent. It could be a story for The London Dungeon. The two bedroom doors were fitted with a door closer, which always slammed the doors shut. It was not possible to block the doors. The bathroom was only of good quality. Only in both showers did the shower head give a drop of water every second. What a waste of water. We would definitely not recommend this apartment. (Original) Ich gebe selten schlechte Bewertungen. Aber diese Erfahrung war unglaublich schlecht. Erst einmal die Situation der Wohnung bei Ankunft. Die Eingangstüre wurde schon einmal gebrochen. Keine Ahnung ob mit Kraft geöffnet werden könnte. Haben wir nicht getestet. Das Appartment ist in einer äusserlich schlechten Verfassung. Das Bett war viel zu hart und wir konnten nicht darin schlafen. Nur beim reinsitzen bewegt es sich durch das Zimmer. Auch war es viel zu klein. Im Ecken war schräg ein billiger IKEA Schrank schlecht zusammengebaut und fällt fast auseinander da er sich so bewegt. Internet W-Lan hat nicht funktioniert. In der Küche war alles Geschirr und Pfannen extrem schmutzig. Wir mussten vor der Benutzung alles vorher reinigen. Der Toster war ein Alptraum. Viele schwarze Brotkrümmel von vorherigen Mietern waren darin. Beim tosten hat es in der ganzen Wohnung gestunken. Es war nicht möglich diesen zu reinigen. Dies ist keine Wohnung zum vermieten. Es könnte eine Geschichte für das "The London Dungeon" sein. Die beiden Türen der Schlafzimmer war mit einem Türschliesser versehen, der die Türen immer zugeknallt hat. Es war nicht möglich die Türen zu blockieren. Das Badezimmer war einzig von guter Qualität. Nur bei beiden Duschen hat die Duschbrause jede Sekunde einen Wassertropfen gegeben. Was für eine Wasserverschwendung. Wir würden diese Wohnung auf keinen Fall weiterempfehlen.

  01-01-1970
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  Acid Rocker gaming

  Urban Stay Shard apartments is a great place to live. The staff are very friendly and helpful. The apartments are very clean and well maintained. The location is great. It is close to the beach, shopping and restaurants. I would recommend

  01-01-1970
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  Caitlin Piper

  The good: the location is great, lots of accessible transit, easy walking to lots of places, tons of food options. Beautiful view. The flat was very clean when we arrived and was cleaned nicely while we were here. It was not huge, but I had feared a tiny place, and it was roomier than expected. Urban Stay left a few little essentials (but see below in the bad) and a very cute bag with a few goodies for our cat and puppy. We did not have trouble with the wifi like others. The medium: the street outside is noisy. Urban Stay can’t do anything about this, but be advised this would not be a good choice if you are a light sleeper. Especially in the summer as you need windows open to sleep. The bad: although we were mostly left with supplies, it would have been nice to have a sponge to clean dishes and a few other small cleaning things (like a roll of paper towels and a broom). Agree with others that the furniture is all fine, but not great. Several of our chairs were slightly broken. The number of items is a bit stingy (for example, would have been nice to have more than 1 towel each, as a woman I like to have a body towel and a hair towel). I don’t expect to have AC, but as others have mentioned the large southern facing windows are nice for the view but it gets very very warm in the sunshine and certain of the flats have more limited ability to open windows (our windows only cracked open). We bought an extra fan and that improved it but think there should have been two provided in the flat (one for bedroom and one for living room). Overall, I’d still recommend for what they are, short term corporate housing.

  01-01-1970
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  Olivier Besancon

  Staff was nice and helpful when my girlfriend got stuck in the elevator and apartment was pretty nice and clean but there were several issues: - Chairs were of very poor quality - Shower temperature control was too sensitive, making it a freezing or burning shower - Cleaning service was quite inconsistant - Biggest issue of all, and it seems to be the case with other apartments, the wifi was TERRIBLE. I can't believe this is still an issue in 2022, all the more considering how much these apartments are charged to the companies paying for it. If you want to work from home, have zoom calls, forget about it. Really mindblowing.

  01-01-1970
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  Omar B

  There are so many problems with these apartments, I don't even know where to begin. The internet is slow. I get 10mb in download when it works well, and max 2mb in upload. Using my phone as hotspot is also not an option, because the building is quite old and the signal isn't great inside the building (even on Vodafone's network). The dishwasher in my flat doesn't work. Obviously I've tried cleaning it, and I've called UrbanStay about it. They've told me that they'd take care of it "today", but it's been several days and nobody's been here to fix it. Not sure what's taking so long. The guy on the phone wasn't even able to tell me if it's a common issue or not. Zero support from UrbanStay. Besides, the flat faces a quite busy street so that there's noise 24/7, even though the city is in a sort of lockdown state and it's supposed to be quieter. Cannot recommend.

  01-01-1970