Urban Merchants Ltd.
Urban Merchants Ltd. is a London-based company that specializes in providing high-quality food products to customers. They offer a variety of services, including grocery delivery, produce wholesale, and gourmet grocery stores. In addition, they are known for being one of the top foie gras producers in the United Kingdom. Urban Merchants Ltd. is committed to providing exceptional food and beverage options for their customers, and they take pride in being a top choice for shops and shopping in the food and beverage industry.
Introduction to Urban Merchants Ltd.
Urban Merchants Ltd. is a food products supplier based in London, England. The company was founded with the purpose of providing high-quality and unique gourmet food products to consumers. Their background is in importing and distributing fine foods from around the world, and they are committed to providing the best quality products to their customers. What sets Urban Merchants apart from other food suppliers is their focus on finding and offering unique, hard-to-find products to their customers.Services & Products
Urban Merchants offers a variety of services and products to their customers. They are a grocery delivery service that offers a wide range of gourmet food products, including foie gras, caviar, truffles, and other luxury items. They also offer produce wholesaling services to restaurants and other food businesses. In addition to this, they have a brick-and-mortar gourmet grocery store in London where customers can shop for a variety of high-quality food products.Location
Urban Merchants is located in the West Market Building in the Smithfield area of London. The area is known for its historic market and is home to a variety of businesses, including restaurants, cafes, and specialty food shops. The nearest public transportation options are the Barbican, Farringdon, and St. Paul's tube stations, all of which are within a 10-minute walk of the store.Benefits
Customers should choose Urban Merchants because of their commitment to providing high-quality, unique food products. They have a wide range of products available, including luxury items that are hard to find elsewhere. Additionally, their grocery delivery services make it easy for customers to access their products from the comfort of their own homes.Good to know
Customers should be aware that Urban Merchants specializes in gourmet food products and may not have the same selection of everyday grocery items that they would find at a typical grocery store. Additionally, some of their products may be more expensive than comparable items at other stores due to their focus on high-quality and unique products.Reviews
Customers rave about the high-quality and unique products available at Urban Merchants. Many reviewers mention the store's excellent customer service and appreciate the store's commitment to providing hard-to-find items. However, some reviewers note that the store's prices can be high, and they may not be accessible to all customers.Amenities
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bulk ordering -
wholesale pricing
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custom packaging
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gourmet selection
FAQ
What is the process for requesting substitutions or refunds for items that are out of stock or unavailable?
If an item is out of stock or unavailable, customers can contact us to request a substitution or refund. Our customer service team will work with the customer to find a suitable replacement or process a refund if necessary.What is your delivery schedule and process?
We offer delivery services throughout the week, with specific delivery days depending on the customer's location. Customers can place orders online or by phone, and our team will work to ensure timely delivery. We also offer next-day delivery for certain items.How do you handle customer complaints and returns?
We take customer complaints and returns seriously and strive to provide excellent customer service. Customers can contact us to discuss any issues with their order, and we will work to find a suitable resolution. We also have a clear returns policy for any damaged or defective items.Are the ducks or geese used in the production of foie gras treated humanely?
We are committed to ethical and sustainable practices in all aspects of our business, including the production of foie gras. We work with trusted suppliers who adhere to strict animal welfare standards, ensuring that ducks and geese are treated humanely throughout their lives.Do you offer any in-store events or classes related to cooking and food pairing?
We regularly host in-store events and classes related to cooking and food pairing, providing customers with valuable knowledge and hands-on experience. These events are led by industry experts and are a great way to learn new skills and meet other food enthusiasts. Customers can check our website or contact us for information on upcoming events.Reviews
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ennyo rutkowski
27-04-2023
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Ollie
Really good experience - ordered some Foie Gras, arrived on time and in great condition. Was a bit nervous about the flash frozen products defrosting but was packed with plenty of ice packs and without any damage
27-01-2023
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Richard M
Excellent produce, value for money and service - thank you. Received my December 2022 order on time and, as usual, very well packaged with clear storage instructions. Great products at sensible prices, for the quality, which is first class.
27-12-2022
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Laurence Harwood
A fantastic range of high quality food. My order was delivered within 2 days. Great service!!
27-12-2022
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M F
Excellent service again. Someone contacted me by phone to apologise and let me know that there was problem re availability of one of the products I ordered and to offer me an alternative. She was very pleasant, professional. I really appreciated that and got the items as promised this morning, with an extra item as a show of goodwill. Very nice… thank you again to Urban Merchants. Great, delicious and genuine products at a reasonable price.
27-12-2022
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Simon Anderson
Great product and price. All communication and delivery went very smoothly. I have recommended to friends as a result
27-12-2022
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Sharron Smith
The products were delivered when they said they would be and they were exactly as described. I'm very pleased and would buy again.
27-07-2022
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Cyril Marek
The delivery was very efficient, the teas and chocolates looks very luxurious. Cannot comment on taste yet as it will be given as part of a Valentine gift.
27-05-2022
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Ralph Hancock
Have used Urban Merchants twice now. Fine produce at a reasonable price, promptly and efficiently delivered.
27-05-2022
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Raf Alam
the food was good as per usual but the delivery driver had a problem understanding the difference between 21 and 23 in terms of hose number!
27-05-2022
