Urban Cedar Hot Tubs & Saunas

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Reviews

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  Rob Holloway

  The whole team were wholly supportive, informative and efficient during the sale and delivery process. We had a particularly complex site for delivery of our hot tub but the professionalism of Urban Cedar ensured it all went smoothly from their end and when their was a hitch at ours with the wrong crane option, the delivery guys were saintly in their patience. Thanks again to everyone and looking forward to our first plunge!

  27-04-2023
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  Ablaye Gaye

  ✅✅❣️❣️

  27-12-2022
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  Carole Wharrier

  Please do not waste your money, look at the other 1 star review. Good first impression, sales team are lovely, product was delayed, for good reason (the stuck boat in the Suez) and they kept me updated. The sales team clearly get the 5 star reviews for a reason. Product arrived and our surround was delayed (again in the Suez and not their fault). Eventually, everything was fitted and the hot tub didn’t work. It was at this point we found out I’d ordered from the wrong company. Their customer service is really poor, if you have any kind of issue, you need to email and then they contact you within the next 24-28 hours – which would actually be okay if they fixed the issue within that timescale, but they don’t – they merely suggest something and if it doesn’t work they will get back to you again within the next 24-28 hours. Then if that doesn’t work they may ring you back at some time frame which suits them, but you might not be near the hot hub at that point? Anyway, my daughter cancelled her party and the did eventually come out and fix the issue. Three weeks later, before my daughter’s rearranged party, I went to check the chemicals in the pool and there is no power. Again, we call, they don’t call back, her party is that evening and they really don’t give a damn. I call and get promised a call back and it doesn’t happen We had a power cut the night before, which we get every six months or so and they blame that.. However, we have a surge meter on our fuse box which was newly fitted 3 months ago and it hasn’t blown. None of our neighbour’s hot tubs have an issue, nor did any of our other appliances and anyway under the Consumer Act 2015 goods have to be durable. And that’s it. three weeks for a working hot tub which cost almost £10,000. The power supply was blamed (which wasn’t supplied by them) but we’ve had it checked twice – but two different electricians and photos taken and it corresponds with the specifications they required – but as I’ve said to them, you cannot opt out of statute law and if an appliance isn’t durable they need to repair it. He did offer me the “option for them to come out and repair and send the circuit board off to see if it was faulty”. But I pointed out that it was a poor option for me as they were already liable – at this point we were several weeks without a working product. Anyway, I’ve argued until I’m blue in the face – unfortunately the owner also seems to be the service manager and even though I’ve explained how consumer law works several times, he’s not been helpful at all and at the latter stages – aggressive. I particularly disliked the accusing me of being rude stage – which occurred after my daughter’s second ruined party and I actually thought I’d been quite pleasant considering the amount of inconvenience and her being upset twice. If you do order from them, they are really not interested in the consumer. After many emails, I had a 30 minutes consult with a solicitor who confirmed I was correct and then another conversation with trading standards, I even asked the owner, Anthony to call them as they have trader helpline, but he wasn’t interested and is still saying that he can exempt a proportion of his product from consumer law. I’m not sure if he is in fact having financial issues, which is why I haven’t posted this earlier, but to be honest, I rather just prevent anyone else having the same experience as me. I’m happy to speak to anyone if you would like to see the email exchange

  27-06-2022
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  Karen Ash

  Urban Cedar installed a sauna recently in our garden and its fantastic. We spent a lot of time researching the best company and product to use and settled on Urban Cedar and we are really happy we did! Their sales and install team were fantastic and the sauna is beautifully crafted and great to use.

  27-06-2022
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  Suzie Owen

  WOW, from start to finish. I found Urban Cedar on google..I really like the wooden look for a hot tub, so I made contact. The owner, Antony, was very knowledgeable and he clearly cares about the products he sells, and his customers. I was delighted to order a Hot Tub that was in stock. A thorough and informative handover ensued followed by available delivery dates, one was as soon as 5 days later! His crew arrived, on time, with big smiles on their faces. I was pretty nervous, as we had to crane the tub over the house, but the UC crew took it all in their stride. They were so efficient, helpful, kind and friendly. Nothing was too much trouble at all. They left without trace, every bit of packaging was taken away. I cannot recommend Urban Cedar and their team enough. Thank you Antony, Mark and Jake. Ps: the Hot Tub is off the scale….we LOVE it!

  27-05-2022
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  Mrs Wilkins

  We are very pleased with our hot tub we recently received last week. Customer service was excellent from start to finish. We ordered our tub quite a while ago but knew we would have to wait and it certainly was well worth waiting for! Harry from the sales team made sure we received weekly updates via email until the hot tub was delivered. Mark & Jo who delivered our hot tub set it up and explained everything we needed to know. Thank you Urban Cedar Hot Tubs we would highly recommend.

  27-05-2022
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  Catriona Valentine

  Great service from the team at Urban Cedar and a fabulous hot tub to boot (Deep Sports Lite). It looks great, unlike most of the plastic clad tubs and fits in perfectly at my 1600s holiday cottage. Easy to maintain and clean. I would definitely recommend getting the 3kW heater, especially if you're running a holiday let, otherwise warm up between changeovers would be way too long. In summary, delighted with it.

  27-05-2021
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  scott lucas

  Great service, excellent advice and good comms throughout... most importantly, we love the tub! Getting a lot of use...

  27-05-2021
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  Ella Boyce

  The friendly and helpful Urban Cedar team made installing our fantastic hot tub look easy. Really pleased with the hot tub itself, easy to maintain and looks great. Can highly recommend this company.

  27-05-2021
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  Leah Foyle

  “We are delighted with our Urban Cedar hot tub which has been so much fun for the family, it has been like being on holiday during this winter lockdown time. We are very pleased with the high quality of the hot tub and simplicity to use. The team at Urban Cedar have been fantastic every step of the way, always available to answer questions and the delivery was great. We would highly recommend Urban Cedar if you are thinking of purchasing a hot tub.”

  27-05-2021