Universal Care Agency
Universal Care Agency is a healthcare and medicine company based in Portsmouth, England. They specialize in providing nurses' agencies and care agencies services to their clients.
Introduction to Universal Care Agency
Universal Care Agency is a healthcare company located in Portsmouth, England. The company was founded with the aim of providing high-quality care services to people in need. The company prides itself on its experienced and compassionate staff who are passionate about providing the best possible care to their clients. What makes Universal Care Agency unique is its commitment to tailoring its services to meet the individual needs of each client.Services & Products
Universal Care Agency offers a range of care services including nursing care, personal care, and domestic care. The company's team of trained and experienced staff provides care to people in their own homes, ensuring that they can continue to live independently while receiving the care and support they need.Location
Universal Care Agency is located in the Cosham area of Portsmouth. The area is home to a range of businesses, including shops, restaurants, and cafes. Public transportation options in the area include the Cosham train station, which is a 15-minute walk from the company's offices, as well as several bus stops within a short walking distance.Benefits
Customers should choose Universal Care Agency because of the company's commitment to providing high-quality care services that are tailored to meet the individual needs of each client. The company's experienced and compassionate staff are passionate about providing the best possible care to their clients, ensuring that they can continue to live independently while receiving the care and support they need.Good to Know
Customers should be aware that Universal Care Agency is committed to providing care services that are safe, effective, and of the highest quality. The company's staff are trained to the highest standards and are regularly assessed to ensure that they are providing the best possible care to their clients.Reviews
Customers have praised Universal Care Agency for its compassionate and professional staff, as well as its commitment to providing high-quality care services. Many customers have noted that the company's staff go above and beyond to ensure that their clients receive the best possible care.Amenities
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24-hour care -
home visits
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private nursing
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respite care
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companionship
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care planning
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medication administration
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personal care
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mobility assistance
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domestic assistance
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shopping assistance
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meal preparation
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social support
FAQ
What types of services do you offer, and what is the quality of care provided by your agency?
We offer a range of services including home care, live-in care, respite care, and specialist care for conditions such as dementia and Parkinson's. Our agency is committed to providing high-quality care, and we ensure this by regularly monitoring our staff's performance and conducting quality assurance checks.How do you select and train your healthcare professionals, and what qualifications and experience do they have?
We carefully screen and select our healthcare professionals based on their qualifications, experience, and suitability for the role. All our staff undergo extensive training and ongoing professional development to ensure they are up-to-date with the latest healthcare practices and techniques. Our professionals are qualified nurses or trained care assistants with relevant experience.What is your process for matching caregivers to clients, and how do you ensure compatibility and trust between them?
We match our caregivers to clients based on their skills, experience, and personality. Our aim is to find a suitable caregiver who can provide the best care for the client's needs. We also take into account the client's preferences and requirements to ensure compatibility. We build trust between caregivers and clients by creating a supportive and respectful environment where communication is key.What is your pricing structure, and are there any hidden fees or costs I should be aware of?
Our pricing structure varies depending on the type of care required and the duration of the service. We provide transparent pricing with no hidden fees or costs. We offer a free consultation to discuss your care needs and provide a detailed breakdown of the costs involved.How do you handle complaints, issues, or emergencies, and what support can I expect from your agency in these situations?
We take complaints and issues seriously and handle them in a timely and professional manner. Our agency has a dedicated complaints procedure in place to ensure that any issues are resolved efficiently and effectively. In the event of an emergency, our staff are trained to handle the situation and provide the necessary support. We provide ongoing support to our clients and their families to ensure they receive the best possible care.Reviews
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damian hodnett
Universal Care provide a very high level of service. They go above and beyond what is expected and ensure that in addition to his care package my relative has companionship and is treated with respect and dignity.
30-05-2022
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Adam Little
Edit 2020: I am 100% certain that it was you company. I remember speaking to you personally on the phone. Your claim to take these things very seriously is obviously false in my case as we spoke about the issues for weeks on end. Why you have decided to respond to this so so far after the fact is odd to me. I really do hope that you can do better in future. ----------------------------------------------------------------------------------------------------------------- If I could give this agency a minus score I would When caring for my wife, they were really really awful there is so much I can say and so many examples of how they were awful I just dont have the energy to write them all out. Their organisation was terrible, they often never showed up or showed up hours later which meant that routine and medication had been missed. The staff were often friendly, but since they were all basically in their first week they had had no training. They had not equipment, even basic things like gloves. They seemed unable to comprehend medication when I complained to the employer, they assured me for weeks on end that they would rectify the issues - nothing changed. The owner was on the phone to me crying that they couldnt help, which did make me sad - but it did not satisfy the care needs of my wife to give an example: the first time I braved leaving the house and my care duties to go to the local shop - i left my wife seated on the sofa - the carer would most likely have to have just sat and chatted with her when i came back my wife was noticeably shaken and upset - i asked if everything was ok and if anything had happened she replied just a wobble. The carer explained that my wife had been to the toilet sitting on the sofa This was not a shock - my wife was wearing pads at this point the issues only became clear as the carer was leaving and my wife burst into tears. She had explained that she needed the toilet, the carer had panicked and incorrectly tried to transfer her - this resulted in her being dropped to the floor (bruised all up one side). They had then dragged her back onto the sofa and let her go to the toilet there anyway. My wife was scared of them doing any handling in the future
30-05-2021
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Jodie Restall
UCA was a lovely caring compassionate care agency, each carer treated my grandad like he was one of their own relatives, the management of UCA had a great caring ethos and role modelled all you would want for care in the community care.
30-05-2021
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Chantelle Jenkins
Mainly worked within an office role for the company. Lovely family run business. Great staff who can be relied upon! Long standing clients who are more then happy with the care they receive from regular carers.
30-05-2021
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Tatenda Muskwe
It’s great working for this small family run agency. They have helped me grow as a carer, from my training to the support that I have gotten on the job.
30-05-2021
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NICOLE Moore
Thank you, Universal Care Agency, for supporting our family over the years. After years of being messed around by other agencies it was like a breath of fresh air to finally find an agency with the right approach and attitude to support us when we had almost lost hope. Your carers have been amazing, keeping my Nan safe and happy especially through this last year. I would definitely recommend them to anyone who is looking for a carer to support their loved ones. They have consistently delivered to ensure my nan has received the best care from the best carers with whom we feel have now become like family!.... I don’t know what we would have done without you. Thank you for all you have done and continue to do.
30-05-2021
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oliver gallagher
Universal Care Agency has been looking after an elderly relative of mine for the last 3 months now. I highly recommend them as we have seen a real good change in him since they took over his care. The staff have been great and gone over and above their duties daily with him, their care and attention is second to none, and I can't speak highly enough of them. I highly recommend their services to others.
30-05-2021
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Abi Mason
A lovely family run agency, you really feel that they care. They are providing domiciliary care for an Uncle of mine at the moment and he's very happy with how things are going :-) Thank you Universal Care Agency.
30-05-2021
