Goldfish Stores, Fish Stores, Pond Fish Suppliers , Aquariums, Tropical Fish Stores

Universal Aquatics

Universal Aquatics is a company based in Stoke-on-Trent, England. They specialize in providing a wide range of aquatic products and services to their customers. Their offerings include aquatic centres, fish stores, goldfish stores, pond fish suppliers, pond supply stores, aquariums, aquarium shops, and tropical fish stores. In addition to their expertise in aquatic products, Universal Aquatics also caters to the needs of pet owners and sports enthusiasts. They are a one-stop-shop for all your aquatic and pet-related needs.

Introduction to Universal Aquatics

Universal Aquatics is a company that has been providing high-quality aquatic products and services for over a decade. The company was founded by a group of passionate individuals who shared a love for aquatic life and a desire to share that passion with others. What makes this company unique is their commitment to sustainable and ethical practices, ensuring that their products and services are not only of the highest quality but also environmentally responsible.

Services & Products

Universal Aquatics offers a wide range of services and products for aquatic enthusiasts. They provide everything from aquarium and pond design and installation to maintenance and cleaning services. They also offer a variety of aquatic products such as fish food, aquarium accessories, and pond supplies. Customers can find everything they need for their aquatic hobby in one convenient location.

Location

Located in Unit 46 of the Imex Business Park on Ormonde St in Fenton, Stoke-on-Trent, Universal Aquatics is situated in a bustling area with a variety of businesses nearby. Customers can expect to find a range of shops and restaurants in the area, as well as other sports and hobby shops. The closest public transportation options are the Fenton Manor Sports Complex bus stop (0.2 miles away), the Fenton, City Road bus stop (0.2 miles away), and the Stoke-on-Trent train station (1.5 miles away).

Benefits

Customers should choose Universal Aquatics because of their commitment to quality, sustainability, and customer service. The company only sources products from reputable and ethical suppliers, ensuring that their customers are getting the best possible products. They also offer a range of services to help customers maintain and care for their aquatic habitats. Universal Aquatics takes pride in their customer service, always striving to exceed their customers' expectations.

Good to know

Customers should be aware that Universal Aquatics is closed on Sundays and bank holidays. Additionally, the company recommends that customers call ahead to schedule an appointment for any consultation, installation, or maintenance services.

Reviews

Customers rave about the quality of products and services provided by Universal Aquatics. Many have praised the company's commitment to sustainability and ethical practices. Customers appreciate the knowledgeable and friendly staff who are always willing to offer advice and answer questions. Overall, customers are consistently satisfied with their experiences at Universal Aquatics.

Amenities

live fish
aquariums
fish supplies
delivery service
online shopping
curbside pickup
pet care advice
custom orders
fish tanks
aquarium maintenance
tank
filter
heater
food
gravel
decorations
lighting
water testing kit
net
thermometer
air pump
pond supplies
fish food
filters
heaters
expert advice
water testing
pond maintenance
fish health care
pond design
pond installation
pond cleaning
pond maintenance services
pond design services
pond installation services
pond cleaning services
pond filtration services
pond lighting services
pond fish stocking services

FAQ

What types of tropical fish do you offer at your store?

We offer a wide variety of tropical fish at our store, including popular species such as guppies, tetras, and angelfish, as well as more unique and exotic options.

Do you offer installation services for your pond products?

Yes, we offer installation services for all of our pond products, including pumps, filters, and lighting. Our experienced team can ensure that your pond is set up properly and efficiently.

What kind of aquatic life can I expect to have in my aquariums?

You can expect to have a diverse range of aquatic life in your aquariums, including fish, plants, and invertebrates. We can help you choose the best combination of species to create a healthy and thriving ecosystem in your tank.

Do you offer any additional services, such as tank maintenance or consultations?

Yes, we offer a variety of additional services to help you maintain and care for your aquariums, including regular tank maintenance, water testing, and consultations with our knowledgeable staff. We are committed to helping you create and maintain a beautiful and healthy aquatic environment.

Do you offer any educational resources or classes on how to properly care for goldfish?

Yes, we offer a range of educational resources and classes on how to properly care for goldfish, as well as other types of aquatic life. Our team is dedicated to helping you learn the best practices for keeping your fish healthy and happy, and we are always available to answer any questions you may have.

Reviews

Paranoid

Not happy. Arrived at the store today to collect my new tank/stand and filter. 4 hour round trip to collect it, Wanted to see what else they had in stock to kit out the new tank. In store was nice and easy, bloke was helpful enough, was advised the filter I ordered hadn’t arrived in store yet (had no email advising this prior to me arriving at the shop) but they upgraded the filter to a bigger one for free, that’s fine. Got home put the stand together ready for the tank, to find out tank was a different colour to the stand ordered black and black, got white and black was this not checked by the shop?and the filter was missing bits out the box 4x hose fitting clamps (was this the reason they upgraded it to a better one) have emailed the shop to see what they are going to do next, Will update when I get a response to see how they are going to deal with this. *Update* Spoke to the guys at UA, they arranged for a new tank to be delivered…took a week, new tank turned up with DX delivery company who said it was going to be delivered on Thursday waited in all day didn’t turn up until Friday afternoon and when it turned up it was broken.. emailed UA they just apologised and said they will arrange collection of the tank and stand as I asked for a refund as this is a joke. DX was meant to collect yesterday didn’t turned up surprise surprise, surprised how UA have handled this. No personal phone call, no reply to my latest emails seems like they ain’t bothered.

23-05-2023
R W

06-05-2023
Dee Gilbert

Staff did not even acknowledging us.

06-05-2023
Dale Preston

Came in last week to get a fish tank for my kids, little bit of a novice to all this and Gazz helped me out picking the best tank best fish etc, even went the extra mile to message me after to make sure everything was set up, came back again today for more fish and again great customer service, highly recommended and I’ll be back every 2 weeks for different bits and bobs. 🐠 🐟

06-05-2023
Wayne Barrett

Great little compact shop with good choice of fish and equipment

29-04-2023
John Staley

27-04-2023
dan jeffery

27-04-2023
Wayne Reeves

Excellent service Excellent quality lots of experience helping wherever possible. Nice set up of a shop with plenty of stock clean all round had everything I was looking for. I'd give more stars if it was possible.

27-04-2023
Sheraaz

☆Edit after response from universal aquatics.... No email received advising me that plant was out of stock prior to refund being issued, got plenty of marketing info after I made the purchase so mail not going to spam. I've ordered 100's of plants from various businesses, bunched, potted and loose, I'm well aware of how plants are sent.... a simple zip lock bag in a cardboard box (large letter cardboard box would have sufficed for this order) this would ensure plants arrive in good condition. Even if you did use the packaging sent by your supplier, maybe add something to prevent the plants from moving about so much, stuffing paper or bubble wrap. ☆original post☆ Disappointed by the unprofessional approach by this company. Ordered a specific plant which I waited patiently for and when they did receive it, I placed my order which arrived a week later in takeaway trays, the ones used for fish and chips. Upon opening my parcel, the wrong plant was sent. I called and spoke to Lee and was assured that a replacement would be sent out and would arrive by Wednesday the following week, as nothing arrived on Wednesday, I called them again to which they acted surprised "oh it should have been with you today" they said....later on that day I get a notification (automated) to say a refund has been issued. They had no courtesy to call and apologise nor update me on what's going on, none of my emails have been replied to, don't think they monitor the emails The pond plant i received also arrived damaged as it wasn't secured properly being sent in takeaway trays with the weights attached it kept moving about like a roller coaster ride going through the postal system. If there was any courtesy of getting in touch to update me as to whats happening, or replies to my emails the outcome of the review might have garnered a better rating.

27-03-2023
Ben Dodds

Great little shop, clean and friendly staff. Couldn't help me enough, The staff gave me great advice for setting up a new aquarium and good pricing. Would highly recommend. I will be going back again once my aquarium is ready to add fish!

27-03-2023