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Deaf Services

United Utilities Trust Fund

The United Utilities Trust Fund is a company based in Sutton Coldfield, England. They specialize in providing services for the deaf community and assisting in emergency situations.

Introduction to United Utilities Trust Fund

United Utilities Trust Fund is a non-profit organization that was established in 1995. The company's primary goal is to provide assistance to individuals and families who are struggling to pay their water bills. What makes United Utilities Trust Fund unique is its commitment to providing deaf services to its customers. The organization has a team of trained staff who can communicate with deaf customers through various means, including sign language, text messaging, and email.

Services & Products

United Utilities Trust Fund offers financial assistance to individuals and families who are struggling to pay their water bills. The company's services include payment plans, one-time bill payment assistance, and emergency assistance for customers who are facing disconnection. Additionally, the organization provides deaf services, which include sign language interpretation, text messaging, and email communication.

Location

United Utilities Trust Fund is located in The Royal Town of Sutton Coldfield, which is a suburb of Birmingham, England. The area is known for its historic buildings and parks, as well as its shopping and dining options. Customers can expect to find a mix of small businesses and chain stores in the area, including cafes, restaurants, and clothing stores. The nearest public transportation options are Sutton Coldfield train station (0.3 miles), Sutton Coldfield bus station (0.2 miles), and Brassington Avenue bus stop (0.1 miles).

Benefits

Customers should choose United Utilities Trust Fund because of the organization's commitment to providing financial assistance to those in need, as well as its dedication to providing deaf services. The company's staff is knowledgeable and friendly, and they work hard to ensure that customers receive the help they need in a timely and efficient manner.

Good to Know

Customers should be aware that United Utilities Trust Fund is a non-profit organization and that all funds received are used to provide financial assistance to those in need. Additionally, the organization provides emergency assistance for customers who are facing disconnection, so it's important to reach out to them as soon as possible if you're struggling to pay your water bill.

Reviews

Customers have praised United Utilities Trust Fund for its excellent customer service and commitment to providing financial assistance to those in need. The organization's staff is knowledgeable and friendly, and they work hard to ensure that customers receive the help they need in a timely and efficient manner. Additionally, customers appreciate the organization's commitment to providing deaf services, which has made their experience with the company much more accessible and inclusive.

Amenities

  • amenity
    accessible website
  • amenity
    accessible parking
  • amenity
    accessible building

FAQ

How do you ensure effective communication with deaf individuals in emergency situations?

We have trained interpreters who are available 24/7 to provide immediate interpreting services for emergency situations. We also offer video relay services to enable deaf individuals to communicate with emergency services directly.

What types of interpretation and translation services do you provide for deaf customers?

We provide interpretation and translation services for a range of settings such as medical, legal, educational, and business. Our interpreters are trained in British Sign Language and other modes of communication such as lip-reading and note-taking.

Do you offer customized plans for businesses and organizations to make their services more accessible to deaf individuals?

Yes, we offer customized plans to businesses and organizations to make their services more accessible to deaf individuals. Our plans include providing sign language interpreters, captioning services, and assistive technology.

How do you handle confidential information when providing interpretation or translation services?

We have strict confidentiality policies in place to ensure that all information shared during interpretation or translation services is kept confidential. Our interpreters sign a confidentiality agreement and are trained to maintain confidentiality at all times.

Are your interpreters certified and trained in specialized areas, such as legal or medical interpretation?

Yes, our interpreters are certified and trained in specialized areas such as legal and medical interpretation. We ensure that our interpreters have the necessary qualifications and training to provide accurate and effective interpretation services in specialized settings.