United Carpets And Beds Altrincham

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Reviews

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  William Ravenscroft

  We seen a double bed for our grandson he went down to see it. He loved and because it was on clearance they did him a really good deal. Lee and Chris was very good and did a great deal

  27-03-2023
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  Muhammad Arsalan Ali

  Ridiculous customer service in this branch,staff not bothered to build rapport with walkin Customers, we were asked to pay an upfront deposit to book a measurement survey which we did,survey was booked for Tuesday following week,no one turned up or even had courtesy to inform us about any internal staff hickups,we rang few times no answer,next day someone picked the phone and rebooked measurement appt for Saturday, again no one turned up,Due to all this we popped into a local shop who took measurements monday and provided quote next day,Wednesday we went to United carpets Altrincham branch again to get our deposit refund where a staff member who claimed to be area manager apologised for the inconvenience reason given was shortage of staff and said he will beat the quote given by our local carpet shop as a compensation and goodwill gesture, we showed him the invoice/quote and he promised a price cheaper to existing quote but said we will need to wait as they are short of staff but need to pay to place the order and will need room by room measurements,we asked to give us a day to come back with measurements room by room, we thought of going to cheadle branch to see if they can arrange a quicker measurement appt and match the quote to save time where we were told to go back to same branch as they cant match it which is very fair as no time wasted, we went to altrincham br again where the area mgr wasnt there and was asked to call in monday without even trying to help at all, we rang monday when the person who picked up was quite rude and unfriendly completely denied everything and said there is no such person by the name of John and kept the phone down. Why to waste anyone's time making false promises,afterall we just went there to take our refund and move on but they made our experience even worse. Absolutely unprofessional attitude as there was no botheration to even interact with us everytime we visited,they should give respect to customers as you are not giving a charity we are paying for it.

  27-12-2022
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  Dawid Truszczynski

  I bought carpet couple months ago from this branch. Carpet was absolutely fine but the fitters done really bad job with stair case. Hearing their conversation they were rushing for a football mach. I have paid for fitting but couple hours after examination staircase was really bad. Really bad cutting you can feel staples when you touching carpet. I had it enough so I fix it by myself if you consider buying carpet go on, but think twice about their offer for fitting. I won’t do any mistake like that ever.

  27-05-2022
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  Christine Al-Zidgali

  Lesley was very helpful and spent time helping choose carpets and a bed

  27-05-2022
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  Patricia Billingsley

  Ordered hall stair carpet .all fine problem with fitter but the the manager came and sorted. Carpet on the up part of stair has started to become threadbare and holes are appearing. Guy who came round informed me it the way I walk down the stairs. At my age I have always come down same way never had a problem with original carpet that was down for over 8 years. Head office not interested but said replace and I pay £116 for fitting . Really not happy with quality or the attitude of the current managem AVOID AT ALL COST hence no star .

  27-05-2022
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  andy gao

  (Translated by Google) Please don't go to this store to buy things. I bought a bed and bedside, and said that it will arrive in 2 to 3 weeks, and then it will be delivered in a month and a half, and then I forgot to send one bedside, so I went to his store , he said that the delivery will take a few days, I want to refund the bedside money, he refunded me 70%, so disappointed. (Original) 请大家不要去这店买东西，我买了床和床头，说好2个到3个星期到，然后1个月半才送到，然后1个床头忘记送来，我到他店里，他说还要几天送货，我要退床头钱，他退给我70％，太失望了。

  27-05-2022
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  Brian Emslie

  Be aware stay away from this branch rude incompetent staff and store manager chris last year I had my whole house all new flooring and I had laminate put down in my kitchen omg what a disgrace I have tried so many times to get this sorted out it was booked in for today Wednesday 2rd February with chris the store manager to find when I called yesterday to confirm the fitter had turned up last Wednesday I had spoken to chris this morning to try and sort this issue he was that unhelpful and rude STAY AWAY

  27-05-2022
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  Style2Body

  Really nice people in there, the best prices been quote and my carpet is lovely.

  27-05-2022
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  anelus stanila

  (Translated by Google) A pleasant experience (Original) O experienta plăcută

  27-05-2022
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  Kamen farmer

  27-05-2021