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Bpo Companies

UNISONDirect

UNISONDirect is a leading BPO company located in Stevenage, England. They specialize in providing IT and e-commerce solutions to businesses of all sizes. With a commitment to delivering quality services, UNISONDirect is dedicated to helping their clients achieve their goals and grow their businesses.

Introduction to UNISONDirect

UNISONDirect is a BPO company based in Stevenage, England. The company was founded with the aim of providing comprehensive IT and e-commerce solutions to businesses of all sizes. What sets UNISONDirect apart is their commitment to delivering customized solutions that cater to the unique needs of each client.

Services & products

UNISONDirect offers a wide range of services, including customer service outsourcing, technical support, data entry, and social media management. They also provide e-commerce solutions such as website design and development, online marketing, and e-commerce platform integration. Customers can choose from a variety of packages tailored to their specific needs.

Location

UNISONDirect is located in Kings Court, a bustling commercial area in Stevenage. The area is home to a variety of businesses, including retail shops, restaurants, and service providers. Customers can expect a vibrant atmosphere with plenty of amenities nearby. The closest public transportation options are Stevenage Train Station (0.5 miles), Stevenage Bus Station (0.3 miles), and Stevenage Leisure Park Bus Stop (0.1 miles).

Benefits

UNISONDirect offers a number of benefits to its customers. Their customized solutions are designed to help businesses increase efficiency, reduce costs, and improve customer satisfaction. They pride themselves on their flexible approach, which allows them to adapt to changing business needs and deliver results quickly and efficiently.

Good to know

Customers should be aware that UNISONDirect is committed to maintaining the highest standards of data security and confidentiality. They use state-of-the-art technology and adhere to strict security protocols to ensure that customer data is always protected.

Reviews

Customers have praised UNISONDirect for their professionalism, attention to detail, and excellent customer service. Many have noted that the company's solutions have helped them to streamline their operations and grow their businesses. Overall, UNISONDirect is highly recommended by its satisfied customers.

Amenities

  • amenity
    computer
  • amenity
    internet access
  • amenity
    printer
  • amenity
    reception area
  • amenity
    office supplies
  • amenity
    parking lot

FAQ

What specific services do you offer as a BPO company?

As a BPO company, we offer a wide range of services such as customer service, technical support, data entry, transcription, and back-office support.

Can you provide examples of previous successful projects you have completed for clients?

Yes, we have completed several successful projects for clients in various industries such as healthcare, finance, and e-commerce. Some of our notable projects include providing 24/7 customer support for an online retailer and handling medical transcription for a healthcare provider.

How do you ensure data security and confidentiality for your clients' sensitive information?

We take data security and confidentiality very seriously and have implemented various measures to ensure the protection of our clients' sensitive information. This includes using secure systems and protocols, limiting access to information, and providing training to our staff on data privacy and security.

What is your pricing structure for your BPO services?

Our pricing structure varies depending on the specific services required and the duration of the project. We offer competitive pricing and work with our clients to find a pricing structure that meets their budget and needs.

How do you handle any potential communication barriers with offshore teams or clients?

We have a team of experienced project managers who are skilled in managing offshore teams and ensuring effective communication. We also provide language and cultural training to our staff to help bridge any communication barriers that may arise. Additionally, we use a variety of communication tools and platforms to facilitate clear and efficient communication with our clients and offshore teams.

Reviews

  • geoffrey wright

    Lots of useful information for UNISON members

    30-07-2022

  • Lorraine Baker

    30-05-2022

  • simon forrester

    30-05-2021

  • A. Campbell

    Unison are a sham. They're VERY good at talking the talk in order to convince you to part with your hard-earned cash, but when it comes to walking the walk, all those magical "member benefits" disappear in a cloud of smoke. I've been denied "free legal advice" twice, my own branch rep lied to me, and presently I can't get anyone from my regional office to even call me back, despite my line managers at work publicly threatening to hang me and shoot me. If you wonder where your money goes, have a look at their job adverts! They frequently pay their own full-time staff upwards of £40,000 a year. Check out the Unison reviews on TrustPilot too... Do yourself (and your bank account) a favour and avoid... it's a gravy train for the weak.

    30-05-2020

  • Sharon Fenn

    Needed to call Unison Direct as a result of my Branch Rep being off on sick leave. It is a busy helpline however. Amazingly Lines open at 06.00am and are open until midnight. I found that I only 'queued' for a very short time when I rang early morning The agent was friendly and extremely helpful. Within hours I had a Rep call me who told me he could meet with me this week. This is what a call great member support. Thankyou to Michelle at Unison Direct for your help.

    30-05-2020

  • Claire Boland

    30-05-2020