Unique Stone Surfaces Ltd
Unique Stone Surfaces Ltd is a company based in Enfield, England, specializing in the export and supply of natural stone. As natural stone suppliers, they provide high-quality materials to clients in the Materials & Chemicals industry. With a commitment to excellence, Unique Stone Surfaces Ltd is a trusted source for all stone-related needs.
Introduction to Unique Stone Surfaces Ltd
Unique Stone Surfaces Ltd is a natural stone supplier and exporter based in Enfield, England. The company was established with the purpose of providing unique and high-quality natural stone surfaces to customers worldwide. With over 20 years of experience in the industry, Unique Stone Surfaces Ltd has become a leading name in the natural stone market. What makes this company unique is their commitment to providing personalized services to their customers, ensuring that each client receives a unique and customized experience.Services & Products
Unique Stone Surfaces Ltd offers a wide range of natural stone products, including marble, granite, limestone, and quartzite. They specialize in supplying high-quality natural stone slabs, tiles, and cut-to-size products for commercial and residential projects. In addition, they also offer custom fabrication services to meet the specific needs of their clients.Location
Located in Enfield, Unique Stone Surfaces Ltd is situated in a bustling commercial area with many other businesses. The area is well-known for its industrial estates and commercial centers, making it a hub for materials and chemicals businesses. The company is easily accessible by public transportation, with the closest bus stop being only a 2-minute walk away. The nearest train station, Enfield Town, is just over a mile away, and there are also several other bus stops within a half-mile radius.Benefits
Unique Stone Surfaces Ltd stands out from its competitors because of its commitment to offering only the highest quality natural stone products and exceptional customer service. They work closely with their clients to ensure that their needs are met and that they are satisfied with the final product. The company's expertise in the industry and commitment to excellence are what sets them apart from others in the field.Good to Know
Customers should be aware that Unique Stone Surfaces Ltd only works with natural stone products, and not with synthetic materials. Additionally, the company offers custom fabrication services and can work with clients to create unique designs and finishes.Reviews
Customers have praised Unique Stone Surfaces Ltd for their high-quality products, exceptional customer service, and attention to detail. Many have commented on the company's ability to work closely with clients to create customized products that meet their specific needs. Overall, customers have been very satisfied with the products and services offered by Unique Stone Surfaces Ltd.Amenities
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variety of stones -
expert advice
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bulk order discounts
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fast shipping
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delivery
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showroom
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parking
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credit card acceptance
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online ordering
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customization
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installation service
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warranty
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delivery tracking
FAQ
What types of natural stone do you export?
We export a wide range of natural stones including granite, marble, limestone, travertine, and slate. These stones come in various colors, textures, and sizes to suit different requirements.What is the quality of your natural stone?
Our natural stone products are of high quality and meet international standards. We source our stones from reputable quarries from around the world and subject them to strict quality control measures to ensure they are free from defects and meet our customer's expectations.Do you have any certifications or guarantees on the quality of your natural stone products?
Yes, we have various certifications and guarantees on the quality of our natural stone products. We are a member of the Stone Federation of Great Britain, which ensures that our products meet the highest quality standards. We also offer a warranty on all our natural stone products.How do you handle transportation and delivery of the natural stone products?
We have a reliable logistics team that handles transportation and delivery of our natural stone products. We use secure packaging materials to ensure that the products are not damaged during transit. We also work with reputable shipping companies to ensure timely delivery of our products to our customers.How do you ensure the quality of your stone products?
We have a rigorous quality control process that begins with sourcing our natural stones from reputable quarries. Our team of experts inspects each stone to ensure that it meets our quality standards before it is shipped to our customers. We also conduct regular audits to ensure that our products continue to meet the highest quality standards.Reviews
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Ant
Not the best experience..... I have to say that I'm really disappointed in Unique Stone. Whilst in the middle of a large renovation project, our kitchen supplier recommended them for the worktops. My first meeting with Leandro was great - he explained everything and recommended materials. Sadly he has recently left the company and that's where the experience went downhill. Once ready to place an order, we emailed them with the details of the sizes and materials wanted only to receive a quote from Felipe with the wrong material. Ok, mistakes happen - I then decided to phone Felipe, who seemingly was totally confused by the design, and passed me through to Nelson, who certainly was a lot more experienced in dealing with customers. Following this, we organised to go meet them in person and went to the Unique Stone office. This is where the operation became even more calamitous. We walk in, Nelson was talking to a tradesman, so we spoke to Felipe. This ended up leading to more confusion on his side, first not able to find our quote, and then not understanding the build up requirements of the worktop. It felt like we were dealing with one of the newer members of the team, which didn't fill us with confidence when spending over £10000 on a worktop. We then suggested we speak to Nelson, who was still engaged with the tradesman (gossiping about his customers). After a long frustrating wait, it appeared that we were not going to be seen, so we asked Felipe to email us the correct quote in the material we chose. 4 weeks on no quote, no calls. I have no doubt their workmanship is great, however their customer service has been awful. Bad communication has left a sour taste to me and my kitchen supplier. Its a real shame that they don't have the same attention to detail here as they do worktops. Following on from this - our kitchen supplier recommended another company who gave a significantly better experience. ------- Following up on the reply from the owner. 1. Incorrect - Felipe booked an appointment with Stone World for us to view the materials and I spoke to him to confirm we would come and visit immediately after this. 2. Incorrect - we came from stone world wanting you to reserve the slabs. We just didn't know how many slabs you needed and Felipe was not able to work it out. 3. Disagree on the booking - but understand you were busy - maybe you could have said to us to wait a few minutes and then you will come over. Communication is key. 4. As Above. 5. If you would like to be particular about the exact dates, we can do that. But ultimately, the timeline isnt the issue - its the lacking customer experience. Im happy to discuss this further, you have my details, and none of this is set to be malicious or harm you or your business. I wanted to give a balanced review on my experience on that day and the lack of communication since.
18-06-2022
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Lorena Penn
Since you enter the door of this company you feel that you are going to find what you are looking for and when you talk to Leo you realize that you have reached the safe place and when you leave, you know that you are not looking out for another company, that you have found what was you looking for. Feel free to visit this store, from the beginning of my kitchen plan to the end I felt confident in their work. I am very pleased with my worktops and everyone who visits my house they love the stone that we have chose.
18-06-2022
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Hayley Bayntun
Leo and his team did an amazing job from start to finish with our kitchen Quartz Worktops. It was fascinating to see the template being prepared in our kitchen, very cleverly done. We came and saw the quartz slab before the cutting began, it was stunning even better than we’d imagined. Fitters were polite and worked quickly with great attention to detail, putting the tap hole in on site. We were give advise on aftercare on how to keep our top works looking pristine. Would definitely recommend this Unique Stone Surfaces to others.
18-06-2022
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James Robertson
Brilliant experience with Leo and the team. Gave us exactly what we wanted in a timely and professional way. Would thoroughly recommend them.
18-06-2022
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RTG - gaming
As I sit in my new kitchen and look around, I can’t believe how amazing it looks and I can’t thank unique stones enough for the service they provided. They made it so easy and a very enjoyable experience - from choosing the worktops, ordering, delivering to fitting. I found them very honest, genuine and reliable throughout. It was difficult to choose a worktop initially as they have such a great range to choose from, but they helped and advised me throughout. The care and attention they gave to us was fantastic. My worktops look stunning and we are pleasantly overwhelmed with how stunning they look. Leo was brilliant and kept in touch with us throughout. The worktops are such an important aspect and has transformed my kitchen. I’m a very happy customer and would definitely recommend unique stone surfaces. Thank you once again. Seema & Simon
18-06-2022
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Varun Chopra
Great customer service and quality fitting! Highly recommend
18-06-2022
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Naomi
Would utterly recommend Unique Stone Surfaces for any stone worktop. Great selection and knowledge of products. Leo and team were very helpful when discussing options and what coverage we could get per slab. Attention to details, fitting and remedial work all superb. Absolutely no complaints, great customer service and communication.
18-06-2022
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Arun Raichura
Meeting Nelson was a real pleasure. He understood what we wanted and together we chose the perfect stone in a very short time. Impeccable and efficient service from Nelson, Raffa ( very patient during templating), Fabio, Lewis and the whole team at Unique Stone. Thank you and will be back soon for more.
18-06-2022
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Sonica Deshpande
My work top had chipped in 2 places. Even though the job was small and probably not worth their time. They arrived within the designated time, very polite, friendly and explained how they were going to fix/fill in the chipped areas. They were quick and clean and did an amazing job! You couldn’t work out where the work top has chipped!
18-06-2022
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Jason Heartlock
Fantastic service and communication. Was really accommodating to our needs and effective in finding the right surface to match the room within our budget. I had reached out to many local suppliers and even further out via eBay but the quality of the quoted surface was far superior than from others and over delivered on our space with the use of the slabs we purchased (splash-backs for sink area). Leandro and the team were 1st class and could not recommend them highly enough.
18-06-2021
