UK Call Centre Ltd
UK Call Centre Ltd is a leading call center company based in Chester, England. They specialize in providing high-quality telecommunications services to clients across various industries. With their state-of-the-art technology and experienced team, UK Call Centre Ltd is committed to delivering exceptional customer service and helping businesses succeed. Contact them today to learn more about their services.
Introduction to UK Call Centre Ltd
UK Call Centre Ltd is a leading call center company in the United Kingdom that has been operating for over a decade. The company's main purpose is to provide high-quality telecommunications services to businesses of all sizes across the country. What sets this company apart from others in the industry is their commitment to providing personalized solutions to meet the unique needs of each of their clients.Services & Products
UK Call Centre Ltd offers a wide range of services, including inbound and outbound call handling, live chat support, email support, and social media management. In addition to these services, the company also provides bespoke solutions to meet the specific needs of their clients. Customers can expect to receive exceptional customer service from a team of highly trained professionals.Location
Located in the heart of Chester, UK Call Centre Ltd is situated in a bustling area that is home to many businesses. The area is known for its vibrant atmosphere and is a popular destination for tourists and locals alike. The company is located within walking distance of several public transportation options, including the Chester Bus Exchange, Chester Train Station, and Chester Northgate Street Bus Stop.Benefits
Customers should choose UK Call Centre Ltd over other companies in the industry because of their commitment to providing personalized solutions and exceptional customer service. The company's team of highly trained professionals is dedicated to helping their clients achieve their goals and grow their businesses. Additionally, UK Call Centre Ltd offers competitive pricing and flexible solutions to meet the unique needs of each of their clients.Good to Know
Customers should be aware that UK Call Centre Ltd is committed to protecting their privacy and data. The company adheres to strict security protocols and takes all necessary measures to ensure the safety and security of their clients' information.Reviews
Customers rave about UK Call Centre Ltd's exceptional customer service and personalized solutions. Many reviewers note that the company's team of professionals goes above and beyond to ensure that their clients' needs are met. Overall, customers highly recommend UK Call Centre Ltd for their telecommunications needs.Amenities
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24-hour service -
voip technology
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live answering
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toll-free number
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call recording
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multi-language support
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customer relationship management
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call tracking
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automated call distribution
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queue management
FAQ
What level of training do your call center agents receive?
Our call center agents undergo extensive training to ensure they are equipped with the necessary skills, knowledge, and expertise to handle customer queries. Our training programs cover various aspects of customer service, including communication skills, product knowledge, problem-solving, and conflict resolution.How do you ensure the quality of customer service provided by your agents?
We have a quality assurance team that monitors and evaluates the performance of our call center agents regularly. We use various metrics, such as call duration, first call resolution rate, and customer satisfaction scores, to measure the quality of service provided by our agents. We also conduct regular training and coaching sessions to help our agents improve their performance.What types of services do your call centers offer?
We offer a wide range of call center services, including inbound and outbound customer support, telemarketing, lead generation, appointment setting, and order taking. Our services are tailored to meet the specific needs of our clients, and we use the latest technology and best practices to ensure high-quality service delivery.Can you provide examples of successful customer service experiences you've provided for other clients?
Yes, we have numerous examples of successful customer service experiences we've provided for our clients. In one instance, we helped a client improve their customer satisfaction scores by 20% through our personalized approach to customer service. In another instance, we helped a client increase their sales revenue by 30% through our effective telemarketing campaigns.How do you ensure the security and privacy of customer information during interactions with agents?
We take the security and privacy of customer information very seriously, and we have strict protocols and procedures in place to ensure that customer data is protected. Our agents are trained to handle sensitive information with care, and we use secure communication channels and data encryption to prevent unauthorized access and data breaches. We also comply with all relevant data protection laws and regulations to ensure the privacy of customer information.Reviews
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Paul Rimmer
Unsafe gas engineer, reported to the gas register. Do not use.
28-02-2023
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Lou Andrews
Called out via Admiral Insurance. Boiler had lost pressure. Cameron arrived. Absolutely brilliant service, through out, got heating back on quickly and even went round to bleed radiators for me. Everybody I spoke too were fantastic and friendly. Would definitely recommend
30-12-2022
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Mikey Wardman
Terrible, we booked an engineer to come stop a macerator from leaking everywhere, a couple of hours later he rang to say he was on his way. Once the word macerator was mentioned, oh no sorry I can't deal with them, even though we'd asked for someone when booking that they could, we've had problems in the past and know not everyone deals with them. Don't worry he said, I'll call the office and they'll sort you an engineer that can help, 48hrs later nobody has called. Gone elsewhere, don't waste your time.
30-11-2022
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Adam G
Emergency engineer called out was rude and clearly hates his job. Luckily my neighbour had already stopped the leak or my house would have been flooded as they took 6 hours to arrive. Would not recommend.
30-09-2022
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Nauman Khan
Following negative experience with Dyno Plumbing a couple of times, it was refreshing to see that not all tradespersons are the same. The 2 gents that visited me were courteous, respectful, and quick to mitigate the issue.
30-07-2022
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HS C (HSC1000)
Absolutely awful experience via Admiral insurance for a complete boiler breakdown. UKA call within the hour to comply with the Admiral contract but it is just to let you know they will send an appointment- waste of time. I got an appointment via text and accepted it but no engineer turned up. Rang Admiral to chase. UKA told Admiral they will ring me within 2/3 minutes. Waited 30 minutes. No call received. Ring Admiral back again to be told that UKA has said it can’t make the appointment as the UKA notification system wasn’t working and next appointment is tomorrow. If you get assigned UKA via Admiral, request a different contractor instead
30-05-2022
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Matthew Taylor
Absolutely brilliant customer service, rung up late Friday night, spoke to someone about getting an engineer out to fix my mother's heating and gas service after moving into a new property, engineer turned up, sorted the issue and did a brilliant job, phenomenal work by the engineer and even better work by the call handler James Moreton. Brilliant job.
30-05-2022
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Ruben Sinar-Clubbs
My insurance company used them to get a boiler engineer out, the boiler engineer was fine had to order parts, now 3 days later my emergency boiler repair is still ongoing phoned them and was told the engineer who came out last time was busy but they didn't want to send anyone else so I would have to wait another day until he's free. meaning no hot water or heating for 4 days.
30-05-2021
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Jigna Joshi
Tamur took complete ownership of the call exceeded my expectations by arranging an engineer for the very next morning. Real professional people who have empathy! Thank you once again for arranging out of hours!
30-05-2021
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David Elliott
We were very pleased to have Jamie Humble who is a full- time employee of Boiler Plan, representing UKA247, to undertake a very complex and difficult re-piping work on our large central heating system. The work was completed to an extremely high standard and very cleanly executed to our entire satisfaction. We are extremely particular about the quality, especially the finish, on any work undertaken in our home and Jamie fully met our exacting standards. We thank him for providing such a careful and considerate service.
30-05-2021
