Tusker
Tusker is a UK-based company that offers a range of transportation and financial services. They specialize in golf cart rentals, auto brokering, car leasing services, car manufacturing, and car share services. In addition, Tusker provides transportation and shipping services for cars, boats, and motorcycles. They also offer manufacturing and fabrication services. With a focus on customer satisfaction, Tusker is committed to providing high-quality services to their clients.
Introduction to Tusker
Tusker is a company based in Watford, England that specializes in providing car leasing services to businesses. Founded in 2000, the company has since expanded to become a leading provider of salary sacrifice car schemes. What makes Tusker unique is their focus on offering eco-friendly vehicles, including electric cars and hybrid models, to help reduce carbon emissions and promote sustainability.Services & Products
Tusker offers a variety of car leasing services, including salary sacrifice car schemes and electric vehicle leasing. Customers can choose from a range of vehicles, including cars, vans, and electric bikes. In addition to leasing, Tusker also provides auto brokerage services, helping customers find the best deals on new or used cars.Location
Tusker is located in Croxley Green Business Park, a bustling commercial area in Watford. The area is home to a variety of businesses, including manufacturing and fabrication companies, financial services firms, and transportation and shipping providers. The nearest public transportation options to Tusker include Croxley tube station (1.5 miles away), Watford Junction train station (2.5 miles away), and Rickmansworth train station (3.5 miles away).Benefits
Customers should choose Tusker for their car leasing needs because of their focus on sustainability and eco-friendly vehicles. The company also offers competitive pricing and excellent customer service, ensuring that customers get the best value for their money. Tusker's salary sacrifice car schemes are also a popular choice among businesses, as they provide a cost-effective way for employees to access a new car.Good to Know
Customers should be aware that Tusker specializes in providing car leasing services primarily to businesses, rather than individual consumers. However, they do offer some leasing options for personal use, such as electric bike rentals.Reviews
Customers rave about Tusker's excellent customer service and competitive pricing. Many also appreciate the company's commitment to sustainability and eco-friendly vehicles. Some reviewers have noted that the leasing process can be somewhat lengthy, but overall, customers are highly satisfied with Tusker's services.FAQ
What are the leasing terms and conditions?
Our leasing terms and conditions may vary depending on the type of vehicle you are interested in leasing. We offer flexible leasing options with different lease lengths and mileage limits to suit your needs. Please contact us for more information on our specific leasing terms and conditions.What are the monthly payment options?
We offer various monthly payment options for our leasing services, including fixed monthly payments and variable monthly payments based on mileage usage. We can work with you to determine the best payment option for your budget and needs. Please contact us for more information on our monthly payment options.What is the process for returning the leased vehicle?
The process for returning a leased vehicle will depend on the specific leasing agreement. Generally, we will conduct an inspection of the vehicle to assess any damages or excess wear and tear. If there are any charges for damages or mileage overages, they will be assessed and deducted from any applicable deposit. Please contact us for more information on our vehicle return process.Are your rental golf carts insured and what is the coverage?
Yes, our rental golf carts are insured and coverage may vary depending on the specific rental agreement. We offer liability coverage to protect against third-party claims and physical damage coverage to protect against damages to the golf cart. Please contact us for more information on our golf cart rental insurance coverage.Are there any geographic restrictions or limitations in terms of where the vehicle can be driven?
Yes, there may be geographic restrictions or limitations depending on the specific leasing or rental agreement. Please contact us for more information on any potential restrictions or limitations on where our vehicles can be driven.Reviews
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Jonathan Bury
(1) Car delivered scratched - 1 month delay whilst they resprayed it. (2) Failed to update their records with a change of email and hence failed to forward parking ticket (3) They claim to offer a collection service for annual servicing but there are never any collections slots when the time comes so its left to the customer to deliver their car for servicing and pay for the subsequent onward public transport. I am sure they are no worse than any other company, but don't assume that the glossy website and slick pitch reflects reality.
25-05-2023
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Monica Drummond
I have had a positive experience ordering my car via Tusker Salary Sacrifice. There has been good communication and the website was easy to follow. Received my car and love it.
25-05-2023
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James Turner
Shockingly poor customer service. Car keeps being delayed and delayed - now on third delay - originally 13 months - gradually been extended to 21 months and still no confirmation. they don't seem to be able to get cars. If you call the dealer direct they said they could have had the car within 12 months. But as Tusker admit they are back of the queue. This company is only good for your mass production models or if already in stock. Something bespoke forget it. The excuses given by the company are generally not true - Tusker are undoubtedly back of the queue. Offering an alternative car isn’t the answer. No one orders a specific car to then be told sorry we can’t give you this one but here’s another completely different one of lower quality we can offer you. That’s called bait and switch and its not a tactic many people like nor considered good customer service unless its providing a superior product for same price (and that’s not what Tusker are offering at all).
23-05-2023
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Steve Christie
From searching their website for my ideal car, to placing an order was as easy as it could be. You are kept updated every step of the way. Even a couple of minor queries were dealt with a minimum of fuss. Great Service - Well done Highly recommended
22-05-2023
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Farhaan M
Happy with the service that I received from Tusker. Had a couple of issues during the ordering process, hence 4 stars, but Manjivan from the customer team was very helpful. Delivery from Ian from the dealership was efficient and professional.
20-05-2023
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G Roger
Not good, the customer service changes from when you are purchasing the vehicle to when you receive the vehicle No wonder the reviews are so bad
20-05-2023
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AceAlex Go
Tusker is simple to use and they explain everything in detail and well. Delivery of EV was quick and easy.
13-05-2023
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Ashley Pilling
I’m onto my 3rd Tusker car and will be getting another next year. They are cheaper than going to the main dealer and are always helpful when needed. A few things I would change but in the main I’m happy with the company
06-05-2023
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Dougie Smart
Following my completion of your service survey, I was rather frustrated in trying to arrange an insurance document to be sent through as I needed a courtesy car from the garage whilst my car was there. It took me calling your generic number 4 times before finally speaking to someone who could help. It would have been much more simple if Tusker could have done this directly with the garage rather than me needing to arrange this. Once I did finally speak to the correct person, an insurance document was emailed to me a few hours later.
06-05-2023
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Samiul Ansari
I've had a really good experience of ordering a Salary Sacrifice EV from Tusker. Massive thank you to Danielle and Bruno. All of the staff I had spoken to were very pleasant and always rang me back when they said they would. My order may not have been the easiest to deal with. Once it was cancelled by the dealership (Kia couldn't fulfil my order). On three occasions I cancelled an re-ordered the vehicle (due to the quoted price dropping in line with Tesla price reductions). I was never treated as a burden, and always welcome to make the changes suited to me. Hope the same standard of service continues throughout the lease term should I need to get in touch!
29-04-2023
