Turret Orthodontics

FAQ

Reviews

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  James Conroy

  Took my daughter for her fixed brace fitting today. She was very nervous before and during but it was helped by Leanne. After a short wait, Leanne gave a warm welcome, picked up on the nervousness and put my daughter at ease. Every step was explained before and during the appointment. The approach and advice was exactly what anyone would hope for. A very positive experience. Big thanks to Leanne and her colleague!

  06-05-2023
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  Raluca Foiea

  I had an awful experience with this Orthodontics Practice. Paying 4k for my braces was a waste of money and left me with unaligned teeth and an awful experience. It was a nightmare booking appointments as the reception staff is very rude and unprofessional. Every time I had a problem with my braces (brackets falling, elastics snapping causing pain and discomfort when speaking or eating, ) they would say that they are extremely busy and no appointments were available. At one time, one reception member of staff told me to get nail clippers and cut the wire myself at home. How is that safe? How is that value for money? I have paid £4k for my braces for them to tell me to buy nail clippers? I have been messed about. I never had the same doctor when fitting/re-fitting my braces. I had different opinions from the doctors. One time, one of the doctors fitted an elastic at the back of my mouth adding pressure on the wisdom tooth causing an infection and an inflamed area which looked like a pea sized spot. When calling the reception, the staff told me to rinse my mouth with warm water and salt as they cannot do anything about this. I went to my local dentist and they have put me on 2 different antibiotics for 10 days as it was a horrible infection affecting my day to day activities as I could not eat anything because of the pain. On the following appointment at the Orthodontics Practice, after explaining what has happened, one of the orthodontic doctors told me that I needed surgery to remove my wisdom tooth and I should go back to my country to remove it because I would need to be put to sleep in the UK. After panicking from hearing his advice, I went to a private orthodontics clinic in Liverpool and after further investigations as well as multiple X-Rays and 3D scans, the doctor told me that it will be very dangerous for me to remove the wisdom tooth as I can be left paralysed. Also, he advised I should leave the tooth and not remove it.He has said that the original orthodontic doctor should have not put the pressure on the wisdom tooth and paid more attention to the X-Ray scans. Overall, I do not recommend this practice. Please find a different practice that take care of your teeth/health and also treat you right. Paying so much money for wanting to have healthy teeth and a nice smile and what I got instead was an experience that I don’t wish anyone would have.

  27-04-2023
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  Rob Fawke

  Thank you to this slick, supportive practise for the now perfect sets of teeth of two family members. The cosmetic changes brought about by several years of painstaking work are astounding, we could not be happier with the results. We are hugely grateful to the staff, from the helpful receptionists, skilled technicians to the expert orthodontists for their hard work. The practise feels modern and efficient. This has been a long process but the gift of great looking teeth is without doubt life enhancing.

  27-04-2023
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  Liam Wilkinson

  Turret Orthodontist were great, they had a very nervous patient having her braces fitted (my daughter) seen to quickly, very professional, talked to my daughter and reassured her, fantastic service. They are new to the office so I couldn't find them on google maps but they are in between Cafe Nero and Hays Travel, opposite Barclays.

  27-04-2023
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  L

  Thank you .I have emailed you with my details. However it is important to make clear my daughter's appt was never with your clinician who you say unfortunately became ill at short notice. Originally my daughter's appt was at your Liverpool practice. A member of your staff rang me several weeks ago to change it to Aintree with Dr Khurana. We obliged. When we arrived at Aintree, your reception staff said there was no appt on their system at all for my daughter. I also double checked at the Liverpool practice and that was also the case. We have been very patient all along.

  27-03-2023
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  Samantha Tankard

  Outstanding service from Luke and the team. I could not of asked for more. Luke knew exactly what I wanted to achieve and as a nervous patient he reassured me through every step of my treatment, always being available anytime to answer any of my queries. I cannot thank Luke enough!

  27-03-2023
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  Atefeh Motamedi

  I had my treatment done at Turret 2 years ago and recently noticed a tiny gap on the top row. I went back to Turret team frustrated and unsure if I could get any help given I wasn't a patient anymore, however the team, and specially Carol did an excellent job in offering a solution and taking care of the issue. Carol is super friendly, helpful, very professional, and her attention to details is amazing. Thank you Carol, and everyone in Turret team! 🙏

  27-11-2022
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  Dan Stribling

  Fantastic service from the whole team during my daughter’s treatment from initial consultation to brace fitting, ongoing reviews and removal and retainer fitting. Really impressed with all the staff and my daughter got the support she needed throughout. Would thoroughly recommend and already have done to other friends.

  27-10-2022
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  Lewis Stephenson

  I went here for a consultation around 2018, and was told that I "wasn't suitable for Invisalign, but was for a fixed brace." I decided against it at the time. The I went back around 18 months later. I was told now that Invisalign was the best treatment for me - it transpires that the main Orthodontist (Dr Khurana) had been on some courses and had gained a lot of Invisalign experience. This advice was reflected by other dentists. This means that the advice I was given during the first consultation was knowingly wrong, and I was given a quote of around £3,800 for a sub-optimal treatment (fixed braces). This is incredibly disingenuous. Throughout both consultation periods it was exceptionally hard to communicate with the orthodontist himself, communication was mostly done via Whatsapp with Emma the Sales consultant, who answered questions in very broad strokes and seemed much more concerned with getting the sale over the line than actually providing clear, detailed answers. Edit: the response by the practice is simply not true. “All options would be discussed.” What this actually means is that all options that the orthodontist had the ability to perform would be discussed. It also doesn’t address the fact that I was given a quote on a sub-optimal treatment, without being informed that this was the case. I would it respect it more if you just held your hands up and admitted it - prevaricating like you I’ve done reflects Very poorly on the practice.

  27-10-2022
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  Michelle Farrington

  Couldn’t rate Turret Orthodontics highly enough-the team are lovely, very personable, especially Luke and Emma who remembered me on every visit even when these were months apart. Dr. Khurana and his team are excellent, give first class care and you can tell that they really care that you get a perfect result. The treatment is expensive, but in my opinion very well worth it as an investment and for the level of care received. They also offer monthly payment options which for me made the cost more manageable.

  27-09-2022